Training Manager
Resume:
JANET M. BIGGAR
North Chelmsford, MA 01863
978-***-**** (H)
978-***-**** (C)
***********@*******.***
PROFESSIONAL SUMMARY
Results oriented Training professional with several years of experience in the effective management,
development, delivery and evaluation of both technical and non-technical training programs and end user
documentation. Demonstrated skills in:
- Principles of Adult Learning - Needs Assessment - Information Mapping
- Project Management - Task and Product Analysis - Lectora
- Instructional Design - Course Delivery - Captivate
- Curriculum Development - Evaluation - Webex
SOFTWARE/HARDWARE
Operating systems: Windows, UNIX
User interfaces: Windows XP, Windows 2000, Windows NT, Internet Explorer, and Mac
Software/Applications: Lectora, Captivate, Webex, SharePoint, Information Mapping, Microsoft Applications,
Authorware, RoboHelp, FrameMaker, Fullshot, Snagit, Sybase, MS SQL Express, Sun Simplify, MEDITECH
Hardware: PC, Sun Microsystems, Silicon Graphics, Apple Macintosh
EMPLOYMENT HISTORY
Charles River Development, Trainer (Burlington, MA) 8/08-present
Design, develop, and deliver classroom-based curriculum used to instruct Charles River Development’s
employees and external customers on the use of the Investment Management software modules.
- provided classroom instruction to internal employees and external institutional clients on Charles River
products including Charles River Trader and Charles River Manager.
- developed training for a newly developed Performance Measurement and Attribution software module.
- successfully used MS SQL Server to create databases for the annual client conference.
- restore classroom training environment using Ghost Console and Enterprise Manager
Fidelity Investments, Instructional Designer II (Boston, MA and Merrimack, NH) 5/04-8/08
Design, develop, deliver and evaluate eLearning and classroom-based curriculum to promote the effective use of
processes and systems related to the mutual fund industry and the work done by Fidelity.
- consistently worked with business partners to evaluate the learning need and identify how different
instructional technologies may be applied to the project.
effectively managed, designed and implemented virtual training for India associates as part of Fidelity’s
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year-long Business Process Outsourcing (BPO) initiative.
- collaborated with team members to shape curriculum to ensure that content met the needs of the business
while reflecting the principles of adult learning.
- successfully managed technical and non-technical training programs based on extensive needs analysis.
- provided classroom training when needed to mitigate any single point of failure within the team.
- successfully coached four major business units in the writing of Procedures being outsourced to India.
- consistently produced design strategies that met business partner needs and expectations.
Homeland Security Corporation, Contract Instructor (Nashville, TN) 9/02-12/02, 9/03-3/04
Delivery of nationwide classroom instruction to newly hired TSA employees in compliance with new laws.
- provided classroom and individual instruction to ensure competency of Passenger Screeners.
- successfully managed classroom dynamics to accommodate different students’ needs.
- conducted computer-based image testing, written and practical testing to meet federal requirements.
Janet M. Biggar page 2
Newton-Wellesley Hospital, Contract Trainer/Course Developer (Newton, MA) 1/03-8/03
Design, develop, implement and evaluate computer learning curriculum to promote effective use of the computer
systems and software used by clinicians, research, administrative and support staff.
consistently delivered fifteen classes per month in Windows 2000, Microsoft Office applications, Microsoft
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Outlook and MEDITECH to hospital employees and associated staff.
successfully updated seven existing courses to ensure training retention and courseware usefulness.
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effectively developed new course curriculum for five additional classes in anticipation of a hospital-wide
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computer system upgrade.
Advanced Technical Solutions, Inc., Technical Writer (Wilmington, MA) 6/99-10/01
Writing of end user documentation and computer-based training for Classified Newspaper Systems software.
- created technical documentation for Classified Pagination software using RoboHelp and Information
Mapping.
- researched, evaluated and recommended the computer-based training software to best suit company needs.
- developed computer-based training for the company’s Classified Ad application using Authorware.
- successfully brought three User Guides online with multiple context-sensitive hooks.
reviewed and edited product marketing materials, web-based promotional documentation.
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ADDITIONAL EXPERIENCE
Technical Writer, Instructional Design, Training, Manager of Training Applications, Training Specialist
EDUCATION AND PROFESSIONAL DEVELOPMENT
B.A. Communication Studies, University of Massachusetts
Continued professional development in Lectora, Captivate, Macromedia Authorware, Information Mapping,
RoboHelp, Management Studies, Langevin Trainer Certificate Program, Fidelity’s Facilitation School, Planning
and Designing Training Programs, Certificate of Achievement in Training and Development, Mistake-free
Grammar and Proof-Reading, UNIX, SQL and Sybase
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