Management Manager

SCOTT J. KURTZ

Redwood City, CA ***** 650-***-**** ***********@*****.***

http://www.linkedin.com/in/scottjkurtz

director, IT Operations

Accomplished IT professional with over 20 years experience in IT infrastructure, responsible

for all aspects of IT Operations including corporate network, systems, telecommunications,

database, help desk, hosting, and data center operations. Responsible for data center

construction, product/program development and management, project oversight, strategic

business planning, implementation/promotion of personal productivity tools, and the

definition/enforcement of enterprise-wide security.

Specific areas of expertise include:

• •

IT Operations Management Project Management

• • ITIL Application

Business Continuity/Disaster Recovery

•

• Employee Retention and

Strategic Planning

Motivation

• Best Practice Identification and

• Resolution of Complex Problems

Application

•

• Policy and Procedure Development

Budget Management

Professional Experience

ELECTRIC POWER RESEARCH INSTITUTE (EPRI), Palo Alto, CA

A research organization, EPRI brings together its scientists to address challenges in electricity, including reliability,

efficiency, health, safety and the environment. Revenue of $350M, 750-1000 employees, and 6 domestic locations.

Senior Manager, Technical Services and Operations, 2003 – February, 2009

Reporting to the CIO, managed team of 20 responsible for all corporate infrastructure,

including data center, networks, telecom, servers, database, and end-user support spanning 6

geographically dispersed locations. Directed annual operating budget of $6.5M and capital

budget of $2.5M.

Drove security review/remediation effort across all business systems to meet external audit

•

recommendations based on ISO 27001/2 standards.

Delivered highly responsive infrastructure with over 99.95% availability.

•

Increased the level of IT maturity through the adoption of ITIL principles including incident,

•

change, and configuration management.

Participated in yearly business planning processes representing infrastructure projects.

•

Managed all IT related audits, both internal and external. Developed policies and

•

procedures to ensure ongoing security compliance based on SOX standards.

Managed inventory of all IT assets. Developed policies and procedures for IT asset

•

management from procurement to disposal.

Drove selection, implementation, and adoption of video/audio/web collaboration

•

technologies resulting in reduced travel expenses by 10%.

Ensured staff performance objectives were clearly set and consistently managed.

•

Drove strategic roadmap for each technology area.

•

Established and managed SLA process. Defined SLAs, collected metrics, and produced

•

compliance reports for senior management.

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SCOTT J. KURTZ 650-***-**** ***********@*****.*** P a g e 2

Centralized management of over 50 internet web-sites reducing operational costs by $.5M

•

while improving overall reliability, security, and availability.

Centralized procurement/replacement of all end-user workstations allowing consistent

•

upgrade path while reducing operating and support costs.

Utilized virtualization technologies for UNIX and Windows to reduce carbon footprint,

•

minimize hardware/software costs, and reduce data center space needs by 2/3rds.

Centralized desktop support services. Increased customer satisfaction by 18% with 50%

•

less staff.

Centralized telecom services, reducing annual telecom expenses from over $4M to

•

$1.25M.

Planned and implemented the consolidation of five subsidiaries, including all infrastructure-

•

related services, ahead of schedule and under budget.

Manager, Technical Services, 1996 - 2003

Reporting to the CIO, managed daily server, data center, security, and support operations in 5

states, with server uptime averaging greater than 99.95%. Ensured that outsourced network

and telecom services met contractual obligations of greater than 99.99%.

Successfully led enterprise-wide Y2K remediation project.

•

Directed IT initiatives and led implementation of disaster recovery business continuity

•

measures, including planning, setup, and implementation of fail-over location.

Other Professional Experience

Technical Lead, Infrastructure Services, EPRI

Senior System Programmer, Enhansys

Senior Systems Programmer, Ocean Routes, Inc

Senior Systems Programmer, General Instrument

Systems Programmer, Watkins Johnson

Education and Certifications

Executive Masters in Finance and Business Administration

PEPPERDINE UNIVERSITY, Graziadio School of Business and Management, Malibu, CA

Bachelors of Science, Computer Science

OREGON STATE UNIVERSITY, Corvallis, OR

Bachelors of Art, Physics

WILLAMETTE UNIVERSITY, Salem, OR

Information Technology Leadership Program (ITLP)

Santa Clara University, Santa Clara, CA

Professional Associations

Consortium of Information Systems Executives (CISE) CIO Development Program

Society of Information Management (SIM)

Beta Gamma Sigma (BGS)

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