Customer Service Quality Assurance

Michael R Somppi

*** **** ****** *****

Sartell, Minnesota 56377

Phone 320-***-****

Objective: Mechanical Drafter, Architectural Drafter and Estimator

Education

St. Cloud Technical College May 2007

Associate in Applied Science

Architectural Construction Technology

St. Cloud State University May 1992

Bachelor of Science in Airport Management

Work Experience

School Bus Driver/ Security Guard 2008-present

ISD 742, St. Cloud, MN

• Transportation of Children To and From School

• Transportation of Children on Field Trips

• Teaching of School Bus Safety to Children

• Security Guard for the Community Education Department

Computer System Operator 2008

Denny and Kathy’s Ace Hardware, St. Cloud, MN

• Manage Computer System for E-bay and Amazon.com

• Process and Ship Internet Orders

Architectural Drafting in both AUTO CAD and REVIT

Aho Construction, North Branch, MN. 2007- 8/2008

• Drafting of commercial buildings in both AUTO CAD and REVIT

• Completion of working drawings for Mechanical and Architectural

Drafting

• Updating of data base

• Manipulation of data base files

• Estimating of building products for commercial use

Inside Sales 2006-2007

Mathew Hall Lumber Company, St. Cloud, MN

• Responsible for Inside Sales of items on the showroom

floor and in warehouse

• Stocking of merchandise to the showroom

Customer Service

Ace Hardware Sartell, Sartell, MN 2005-2006

• Managed the store when the owner was off site

• Maintained in store stock for resale

• Customer Service Representative for inside sales

Information Services/ Route Driver/ Warehouse Operation

Apperts Food Service Inc., St. Cloud, MN 2001-2005

• Assisted in implementing new computer database

• Maintained correct and accurate product levels for shipping

• Responsible for the safe and accurate delivering of food to different

establishments

• Edited company driver logs for D.O.T on Excel Spreadsheet

• Responsible for product quality assurance for returned product

Warehouse Supervisor/Dispatch/Lead Driver

Trimpac Inc., Sauk Rapids, MN 1997-2001

• Responsible for the day-to-day window warehouse operations

• Supervised up to eight employees

• Developed management reports for day-to-day operations

• Responsible for the inventory database updates

• Delivered product safely and accurately to the job sight

RELATED SKILLS

ARCHITECTURAL/ MECHANICAL DRAFTING AUTO CAD

Mechanical Drafting Auto CAD

• Completion of working drawings in 2-D for mechanical application

Auto CAD Inventor

• Completion of working in 3-D for mechanical application

Google Sketch Up

• Completion of work drawing and renderings for commercial and

residential use

REVIT

• Complete full working drawings for commercial usage

• Manipulation of TIF and PDF files using REVIT

Auto CAD

• Complete full working drawings for commercial usage

• Manipulation of TIF and PDA files using Auto CAD

• Completed all aspects of house plans including 2-story, rambler,

duplex, and multi-family dwellings

• Completed a remodel for a kitchen from scratch up to the final

drawings

• Estimated for many different types of homes and commercial buildings

including 1 and 2 story houses as well as Commercial applications

MANAGEMENT SKILLS

• Managed the day-to-day operation for a window warehouse

• Responsible for up to 8 people to complete tasks assigned to the

operation

• Responsible for reports for the day-to-day operation

CERTIFIED FLIGHT INSTRUCTOR

• Single Engine Land Aircraft

Contact this candidate