Customer Service Medical Billing

Janie M Stevens

**** ** ***

Gainesville, Texas *6240

940-***-**** cell

940-***-**** home

**************@*****.***

SUMMARY

Experienced & motivated professional with outstanding customer service skills and

purchasing experience.

QUALIFICATIONS

• Independently Motivated

• •

Typing Customer Focused

• •

10 key (by touch) Light Bookkeeping

• JDE System (A/S 400)

• MRP program knowledge

• Microsoft office – Excel and Word

• Power Point

• Lotus Notes

WORK EXPERIENCE

Thermadyne/Victor

Roanoke-Denton, TX

8/1991 – 1/2009

9/2007-1/2009

Purchasing Agent - Finished Goods Buyer

Prepare purchase orders for acquisition of finished goods with a goal of controlling cost,

supplier delivery, performance, and product quality. Confer with Commodities Manager

for best product sourcing. Meet with Suppliers on a regular basis regarding contracts.

Preparing quotes or bid proposals for goods and services. Arrange the return of rejected

items from Quality Dept. Follow up with suppliers to ensure on-time delivery of

purchased items as well as deliveries with shortages and quality problems. Maintain

and review computerized or manual records of items purchased, cost, delivery, product

performance and inventory levels.

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Achievements

Reduced Total Cost Productivity by $400K. Continued improvement of migration

strategy to best cost country.

8/2006-9/2007

Order Analysis Supervisor

Liaison between Customer Care Call Center and Planning for proper delivery dates for

customer orders. Maintain Lotus Notes databases for customer delivery dates.

Analyzed and reported open orders against stock inventory levels. Provided backup

support for Customer Care Call Center Supervisors.

Achievements

Streamlined job duties of this position by reducing the number of databases and reports

being utilized. Took a new position with purchasing in 2007.

7/2002-8/2006

Customer Care Supervisor-Call Center

Supervise and coordinate activities of workers engaged in customer service activities in

a call center environment. Issue instructions and assign duties to employees.

Communicate with other departments and management to resolve problems and

expedite work. Help employees in resolving problems and completing task. Hire and

discharge workers. Interpret and communicate work procedures and company policies

to employees. Observe calls and evaluate employees’ performances. Resolve

complaints and answer questions of customers regarding services and product. Train

and instruct employees.

Prepare, maintain and submit reports and records, such as budgets, operational and

personnel reports. Make recommendations to management regarding staff and

improvement of procedures. Plan and develop improved processes.

Achievements

Established a team of (12) individuals to help handle administrative duties for Customer

Service. Internal ISO auditor. Created Lotus Notes database to enhance credit process

and become SOX compliant. Supervisor of established team in 2002. Promoted to

Order Analysis in 2006.

8/1991-7/2002

Customer Care Associate

Interact with customers to provide information in response to inquiries about products

and services and to handle and resolve issues. Entry of all customer orders, warranty

returns and credits. Handled technical calls about welding products.

Achievements

Became Sr. Customer Care Agent. Top CCA repeatedly for lowest abandon call rate.

Averaged approximately 100+ calls per day. Promoted to Customer Care Supervisor in

2002.

Medical Laboratories, Inc.

Denton, TX

1/1984-7/1990

Medical Billing Supervisor

Supervise 8 medical billing data entry personnel. Create and distribute medical billing

reports. Medical coding information. Worked closely with Pathology lab and

Pathologist.

EDUCATION

Gainesville, MO

Graduated 1980 - Gainesville High School

REFERENCES

Judy Hughey 2017 CR 215 Collinsville, TX 940-***-****

Nance Goodwin Lewisville, TX 940-***-****

Quana Allison Sanger, TX 940-***-****

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