Customer Service Security

Joan M. Hall

**** **** ****** **** ********, Indiana 47201 812-***-**** *******@*******.***

CAREER SUMMARY

Information Technology Professional with extensive experience supporting multiple customers as a

system and data security analyst. Proven customer service, vendor and infrastructure interaction

experience. Developed exceptional organization skills and problem solving procedures. Display strong

System Life Cycle skills (definition, analysis, technical design, construction, testing, implementation, and

production support) to promote system changes.

Technical skills experience with SAP 3.1i, 4.6c and ECC 6.0 Profile Generator, IBM Tivoli Workload

Scheduler (TWS), SAP portal, IDOCS, XI, Virsa, Unix and Oracle SQL, CA-ACF2, IBM RACF,

MSA/DCI security interface, Windows Active Directory Security, COBOL, IMS, JCL, Endeavor, FILE-

AID, CA-Dispatch.

EXPERIENCE

EDS, Indianapolis, Indiana

Information Analyst – SAP Basis Analyst (2004-2009)

Supported many SAP Financial Components for Rolls Royce and Sara Lee Bakery Group.

Performed system level tasks including system monitoring, backup processing, printer setups, and

database and OSS Note changes.

Resolved technical issues for users with special needs.

Coordinated maintenance windows between technical teams.

Performed implementation throughout the landscape starting in Development, QA and

Production.

Information Analyst – SAP Security Analyst (2001 to 2004)

Served as project lead to design and improve SAP profiles access under SAP R/3 3.1i. Using

client’s requirements, wrote the business and technical design documents to implement user

access role/profile for upcoming SAP 4.6c upgrade.

Designed and implemented SAP 4.6c and ECC 6.0 role/profiles using Profile Generator

technology.

Worked independently on special projects including creation of a batch process to report on

inactive user ids for review and audit review changes.

Worked with project team to audit ERP environment to comply with Sarbanes-Oxley standards.

Developed processes to quarterly check on Segregation of Duties (SOD) issues.

Promoted SAP roles/profiles using Solution Manager CUA across the landscape.

Supported the installation of the Business Warehouse (BW) access role/profiles.

Information Analyst (1999 to 2001)

Supported mainframe customers in Rolls Royce, Cummins Engine and Delphi.

Created, updated and revised using COBOL and IMS programming techniques on-line

transaction and batch programs.

Rewrote customer’s subsystem from TRANSFORM to COBOL/IMS to meet Y2K requirements.

Supported changing to customer’s JCL, COBOL, and PL/1 batch and on-line programs.

Documented and standardize procedures used to streamline installs of the customer’s common

Product Definition applications.

Joan M. Hall 812-***-**** PAGE 2

Data Security Officer (1995 to 1999)

Used security controls IBM RACF, CA-ACF2, and Microsoft NT.

Emphasized the need for a complete audit trail, review of security controls, and review of

employee's access requirements.

Collaborated with customer’s data security analysts’ on ways to improve their security settings.

Designed and implemented security controls under RACF and ACF2 for CA-7.

Designed and coordinated Disaster Recovery test plans. Continued to update customers Disaster

Recovery plans when required.

BELL ATLANTIC ENTERPRISES CORPORATION, Princeton, New Jersey

Data Security Analyst (1992 to 1995)

Supervised department of five security administrators. Met the standardized Corporate Operating

Procedures and Corporate Security Policy ‘need to know’ security practices.

Monitored workload and made necessary changes to meet the SLA two-day turnaround

agreement with the customers.

Installed security for CA-Dispatch under CA-ACF2.

Performed security changes using CA-ACF2/MVS and MSA/DCI interfaces.

Participated in the Disaster Recovery plan creation.

Access Application Analyst (1990 to 1992)

Offered first contact assistance to over 7,000 users.

Met client's requirements and needs in a timely manner.

Established user definitions in CA-ACF2 and MSA/DCI.

Technical Librarian and Education Coordinator (1988 to 1990)

Organized and maintained an IBM/SLSS serial library.

Provided technical reference services to the professional programming staff.

Evaluated and supplied educational materials, which provided necessary training opportunities.

Designed and installed a new physical security system.

EDUCATION

TRENTON STATE COLLEGE, Trenton, New Jersey BA, Liberal Arts

Received certification in Information Data Processing.

Computer Skills

Word, Excel, PowerPoint, Access and Outlook.

Professional Development

Successfully completed the auditors’ course and certified as an ISO9001Quality Auditor. Received SAP

E2E Solution Operations Certification - Application Manager Expert – Root Cause Analysis –

Version SP15. Graduated from the EDS System Engineers College and completed the EDS’

Project Management program. Recognized with two Quality Management awards, one for the

installing CA-ACF2 controls for CA-Dispatch product, and another for meeting the special needs

of our client user community.

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