Engineer Customer Service

Don Kienlen

Master of Science – Information Technology

CCNA, CCDA, MCT, MCSE, MCSA, MCP+I, MCP, CNA, Network+, A+

**** **** **** *****

Buford, GA 30519

001.770-***-****

******@*******.***

SUMMARY OF EXPERIENCE:

Nearly 20 years experience in the field of IT training, maintenance, LAN/WAN and Data Center design, to

include ATM, routers, switches, fiber and CAT 5/6 patch panels, Wi-Fi 802.11a/b/g/n, WAPs, T-1 and T-3

circuits.

Possess proficiency to instruct almost all areas of previous occupations.

Currently managing an entire Data Center, to include IT infrastructure and personnel.

PRESENT POSITIONS:

May 2007 – present SAGO NETWORKS, formerly Computer One, LLC. Norcross, Georgia

Director of Technology – SAGO NETWORKS Atlanta Data Center

Duties and responsibilities:

Implement, manage, support and troubleshoot IBM SAN / Tivoli for Off-Site HIPPA and SOX compliant

Backups using an in-house developed software solution.

Manage Network Operations Center and train all NOC technicians.

Manage, support and troubleshoot entire network ranging from Miami to Atlanta.

Manage and support all Collocation customers and staff at the Atlanta Data Center.

April 2009 – present Gwinnett Technical College Lawrenceville, Georgia

Instructor – Data Center Specialist I & II

Duties and responsibilities:

Teach the “FIRST EVER” college course for Data Center Staff. Created the entire syllabus based on the

guidelines provided by the State of Georgia and spearheaded the pilot program.

Provide accurate, concise information on Data Center customs and current trends. Assign and correct

homework, administer and grade oral and written tests. Diagnose student academic problems, plan and

conduct remedial and enrichment training by explaining the coexistence of technology and management on

an in-depth basis.

PRIOR POSITIONS & SKILLS:

May 2002 – May 2007 Computers of Tampa Oldsmar/Tampa, Florida

Senior Network Engineer & Senior Instructor

Duties and responsibilities:

Consult, design, implement, manage, support and troubleshoot networks for customers at all levels. Instruct

individuals and companies in CompTIA A+ and Net+; Microsoft MCSE/MCSA and Cisco CCNA/CCDA.

July 2001- February 2002 Wireless World, ATN St. Thomas, USVI

Senior Network Engineer

Duties and responsibilities:

Responsible for the entire network, to include dial-up, cable and wireless digital TV, wireless DSL (WDSL),

WAN and the internal LAN.) Tasked with the complete design of a new ATM network for carrier service

between America’s 1 and America’s 2 on St. Croix and St. Thomas, US Virgin Islands in order to provide data,

video and voice service.

Sep 1999 – June 2001 Getronics, formerly Wang Government Services, Inc. Colorado Springs, Colorado

Senior Systems Network Engineer assigned to HQ Air Force Space Command (NORAD)

Duties and responsibilities:

Responsible for the redesign, relocation and migration of complete Air Force Space Command NT and UNIX

network. (Position requires government approved TOP SECRET security clearance, specific tasks are

classified)

Nov 1998 - Sep 1999 Wang Global/HFSI, formerly Honeywell Federal Services, Inc. Kaiserslautern, Germany

Field Group Leader & Senior Systems Network Engineer

Assigned to Department of Defense Dependent Schools-Europe (DoDDS)

Duties and responsibilities:

Manage second largest district Customer Service Office (CSO) in Europe with 5 Engineers and 28 Field Service

Technicians supporting approximately 3200 users.

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Feb. 1996 – Oct 1998 HFSI (Honeywell Federal Systems) Mannheim, Germany

Network Operations Technician & Master Operations Engineer

Duties and Responsibilities:

Design, install, test and configure complete Network Solutions of various manufacturers, i.e. Cisco, Cabletron,

3Com, Bay, etc, and participate as team member on larger evaluation projects such as try-outs of proposed

new standard hardware and software, to include the installation or upgrade of required proprietary hardware

inside PC’s and other equipment.

1990 – Feb. 1996 School Age Services Heidelberg, Germany

Network Administrator and Staff Trainer

Duties and Responsibilities:

Instruct students on the use and implementation of currently popular software programs in the field of

Networking and the installation and administration of a Network for the duration of over two years. Also

responsible for repair and maintenance of all PC hardware. Train staff members in the use of standard and

technical reference materials. Provide accurate, concise information on PC customs, networking and current

trends. Assign and correct homework, administer and grade oral and written tests. Diagnose student

academic problems, plan and conduct remedial and enrichment training by explaining the coexistence of

software and hardware on an in-depth basis.

1982 – 1990 US Army Fort Gordon, GA, Ft. Huachuca, AZ & Worldwide Deployment

Cryptographic Communication System Technician (COMSEC)

Duties and Responsibilities:

Troubleshoot, repair and configure cryptographic equipment components used for secure communication

transmission at depot level.

SECURITY CLEARANCE:

Held a - TOP SECRET - security clearance while on active military duty and a - SECRET – security clearance

as a civilian until 2001,

EDUCATION:

Master of Science – Information Technology Drake State University, Rockford, IL 3/09

CERTIFICATIONS:

COMSEC Technician US Army Signal School Ft Gordon, GA 6/84

BIC Basic Installers Course 4/96

AIC Advanced Installers Course 7/96

CNA Certified Netware Administrator 2/99

Microsoft Microsoft Certified Professional 6/99

Microsoft MCP + Internet 6/99

Microsoft MCSE NT 4 8/99

CompTIA A+ Core Certified (Hardware) 8/99

CompTIA A+ DOS/Win Certified (Software) 8/99

BrainBench Windows NT Administrator 8/99

BrainBench Windows 98 Administrator 8/99

BrainBench Windows 95 Administrator 8/99

BrainBench Windows 95 Power User 8/99

BrainBench MS Word 97 Power User 8/99

BrainBench Network Technician 6/00

BrainBench MS Outlook 2000 User 6/00

BrainBench MS Outlook Express User 6/00

BrainBench High IT Aptitude 8/00

BrainBench Master Level PC Essentials User 8/00

BrainBench LAN WAN Communications Specialist 8/00

BrainBench Cisco Support Specialist 10/00

CompTIA Network+ 3/02

Cisco CCNA 4/02

Microsoft MCSA 4/02

Microsoft MCP-XP 4/02

Microsoft MCSE 2K 4/02

Cisco CCDA 5/02

Microsoft MCT 2003 9/02

Microsoft MCT 2004 11/03

BrainBench Windows Vista Specialist 3/09

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SPECIFIC HARDWARE / SOFTWARE EXPERIENCE:

COMPUTER HARDWARE EXPERIENCE

All DOS, Windows, Novell, Apple, LINUX and UNIX based machines.

ASSOCIATED EXPERIENCE

Routers, Switches, Metro-E, ATM, SONET, T-1, T-3, ISDN, xDSL, VoIP, Wi-Fi

LOCAL AREA/WIDE AREA NETWORKS EXPERIENCE

Cisco Routers and Switches

Foundry Routers and Switches

3COM Super-Stacks

1000baseT, 100baseT, 10baseT and 10base2, Gigabit/Fast Ethernet

Fiber Optic Networks

Wireless Networks

Novell & Banyan

MS Mobile Devices thru WM 6.1

COMPUTER SOFTWARE EXPERIENCE

MS-DOS through 6.22

Apple/Macintosh MAC-OS thru 9 and OS X (10.3.1)

Novell Netware through 4.11

Sun OS/Solaris thru 10.0

Linux RedHat

CISCO IOS

CITRIX METAFRAME /XP

Extensive experience in TCP/IP protocol suite

Various system diagnostics, system utilities and most popular MS Windows and Sun OS systems

MS Server NT, 2000, 2003, 2008, Server Enterprise, IIS

MS SBS Server 2003, 2008 (32 & 64 Bit)

MS Exchange Server 5, 2000, 2003, 2007 - Schedule+, Outlook, Windows Mail

Workstations, starting with Windows 3.xx, Windows for Workgroups, 95, 98, ME, XP & Vista

MS ActiveSync with MS Exchange Server

MS Word

MS Excel

MS Access

MS Project

MS Visio

MS PowerPoint

03/30/2009

______________________ __________________

Signature Date

Link to my online certification site: http://www.brainbench.com/transcript.jsp?pid=67368

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