Software Engineer Quality Control

RUCHI VERMA

*** **** **** ***** *** *** Santa Clara California 95054

Email: ******@***.*** Mobile: 706-***-****

PROFILE

• Enterprising self-starter with excellent analytical, quick learning and cross-functional adaptability skills

• Proactive leader with dynamic team-building and communication abilities

EDUCATION

TERRY COLLEGE OF BUSINESS, UNIVERSITY OF GEORGIA, Athens, GA May 2009

Master of Business Administration. GPA: 3.44 GMAT: 720

• Vice President of Terry Consulting Club

SIKKIM MANIPAL INSTITUTE OF TECHNOLOGY, Sikkim, India Jun 2004

Bachelor of Technology. (Computer Engineering) Top 5 percentile - First Class with Distinction

• President of Student Council and Social Work Focus Group

EXPERIENCE

Health Plan Select, Athens, GA, USA Jun 2008-Aug 2008

A health maintenance organization with a network of more than 90% physicians in 18 counties in northeast Georgia.

Process Consultant

• Assessed the health insurance claims lifecycle and interdependencies across various departments to identify bottlenecks

within the existing structure

• Enforced process improvement strategy and implemented IT tools to eliminate bottlenecks enhancing productivity by 10%

• Documented change standards and led trainings to enable end-users to effectively adopt and gain from given solutions

• Collaborated with the medical and executive directors to assure that IT strategy meets or exceeds business needs

Fair Isaac Corporation, Bangalore, India. Jun 2006-Jun 2007

A market leader in decision management and profitable business transformation with clients in over 80 countries worldwide.

Product Consultant

• Led requirement gathering sessions and developed functional requirements specifications while working with global teams

to deliver customized and satisfactory products

• Demonstrated products to clients and suggested apt process mappings and configurations to increase client base by 27%

• Assisted with quality-assurance testing and facilitated end-user trainings to ensure smooth transition for the clients

Software Engineer

• Led a team of 5 to automate report management activities increasing reporting efficiency across teams by at least 20%

• Standardized the product development frameworks to save over $180,000 worth of effort for technical implementation

• Reengineered issue resolution and quality control processes to reduce cross-training expenses by approximately 32%

Infosys Technologies Limited, Hyderabad, India. Aug 2004-Jun 2006

A top Indian IT company which provides end-to-end business solutions that leverage technology to over 80,000 global clients.

Software Engineer

• Delivered a Business Intelligence application for DHL to provide detailed reporting and accurate budget forecasting

• Acquired new project opportunities worth over $600,000 by invariably exceeding client expectations

• Led IT audit and regulatory activities to achieve CMMi Level 5 compliance and to reduce overall project costs by 11%

• Attained a 40% increase in client satisfaction by providing technical subject matter expertise to resolve client issues

• Trained 50 new employees and set new standards in knowledge transition processes to accomplish resource utilization

levels consistently above 85%

SKILLS, VOLUNTEER EXPERIENCE AND INTERESTS

• Technical skills: Cognos,.Net, MSSQL Server Reports, C, C++, Java, C#, Oracle 8i/9i, Javascript, MS Office, Visio

• Acclaimed for “excellent client focus” and placed among the top 5 percentile of 70,000 employees at Infosys

• Received “innovation honor” at Fair Isaac for solely introducing quality control processes in the practice

• Won “exemplary student” awards for leadership initiatives in organizing inter/intra school events, technical/cultural

festivals and community service programs such as flood and earthquake relief and rural community development programs

• Interests include playing golf, reading books, traveling to new places and exploring different cultures

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