Project Manager Administrative Assistant

Kelly Alexis Reed

Raytheon Professional Services Troy, Michigan

*/**** ** */**** Instructional Systems Designer

• Developed Web Based Training (WBT), Interactive Distance Learning (IDL), and Instructor Led

Training (ILT) in a team based environment.

• Managed course development process by collaborating with the project team including: Curriculum,

Subject Matter Expert (SME), Graphics Developer, Testing Staff or and Performance Assurance

Technician on all assigned projects.

• Managed completion of project deliverables from project initiation through completion, including

managing the schedule and hours charged by all team members per the metrics provided by

management.

• Applied Raytheon’s ADDIE model to course analysis, design, and development of all assigned

courses.

• Conducted analysis of learning needs using Raytheon’s analysis tool on the curriculum, course,

module, and lesson level to identify terminal and enabling objectives for each course.

• Balanced multiple course or project assignments through careful multitasking and planning.

• Interacted with other team members and manager on special projects as requested.

• Designed and developed new software training on GlobalConnect, including Instructor/Participant

Manuals, WBTs, On-line Help and Job Aids.

• Participated in Global User Acceptance Testing for GlobalConnect portal.

• Participated in and facilitated meetings with GlobalConnect customer.

6/2006 to 6/2007 Project Manager/Process Owner

• Managed TECHAssist WBT training curriculum, including design and development, project plans,

metrics and scheduling.

• Successfully completed 30 TECHAssists in 2006 and 35 in 2007.

• Managed team of ISDs in rebranding of 30 TECHAssists to support translation into multiple

languages in a short time frame.

• Directed and mentored other ISD team members in day-to-day work assignments.

• Collaborated with RPS staff to ensure deliverables met customer requirements, quality standards,

budget and schedule.

• Participate in weekly Customer Status Meetings reporting on the status of all projects in development.

• Increased Level 1 monthly average stretch goal from 4.34 to 4.44 during 2007.

• Decreased TECHAssist budget and development timing by 20% through application of lessons

learned and improved processes.

• Developed TECHAssist process documentation for design and development.

• Networked with Training Center staff, GM customer, Sales Representatives and Service Technicians

to determine new training needs and validate current content.

Realty Executive Group Shelby Township, Michigan

1/2003 to 5/2006 Real Estate Agent and Administrative Assistant

• Sales Representative for Odyssey Homes and Biundo Builders

• Focused on new construction sales.

• Consulted with buyers and sellers on purchases of new homes and sale of existing homes.

RE/MAX Metropolitan Shelby Township, Michigan

1/2001 to 1/2003 Administrative Assistant

• Developed training materials for administrative staff and new agents.

• Maintained listings and sales for office.

• Processed listing and sales requests for in house agents.

• Communicated with agents, supervisors, and homeowners.

Special Accomplishments

• Attended Society for Applied Technologies (SALT) Conference in Orlando, Florida (February, 2007)

per request by Raytheon Leadership.

• Participated in conference to research information on Mobile Learning Technologies and blended

learning solutions.

• Contributed articles on Mobile Learning to GM TECHLink.

• Developed IPod Touch demo for General Motors and other projects.

Education

Oakland University Rochester, Michigan

• B.S. Human Resource Development, Specialization in Training and Development, August 2006

Honors, Achievements and Activities

Oakland University Rochester, Michigan

• Inducted in the Human Resource Professional/Honor Society, 12/ 2005.

• Communications Coordinator Human Resource Professional Society, 12/ 2004 – 8/ 2006

Community

• Member of Volunteer team for Richard Bracci, Sterling Heights City Council Member, 2001-

Present.

• “Sleeper Teacher” for Sweet Dreamzzz, Detroit.

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