Quality Assurance Project

DEONNA J. PITCHFORD

Atlanta, GA – 770-***-**** – ***********@*****.***

SUMMARY

* ***** ** ********** ** software quality assurance with enterprise applications and online projects

* ***** ** ***erience in quality assurance of online marketing solutions

Special interest in SEO, SEM, and online user experience

RELEVANT EXPERIENCE

Ketchum Digital Atlanta, GA

Senior Quality Assurance Specialist, May 2008 – present

Testing online solutions including blogs, websites, and email newsletters that support public relations

campaigns

Overseeing delivery and analysis of email marketing campaigns

Reviewing websites for usability issues

Creating user documentation

Populating websites using content management systems (CMS) such as Drupal

Re-engineering and continuously improving work processes for the Quality Assurance department

Macquarium Intelligent Communications Atlanta, GA

Senior Quality Assurance Analyst, October 2006 – May 2008

Conducted continuous improvement activities for quality assurance estimation and defect management

Served as project lead and managed the testing efforts of multiple projects simultaneously

Allocated appropriate time and resources to various testing tasks in accordance with priorities

Tested interactive web and multimedia projects with little or no formal requirements

Provided training for team members regarding the use of newly developed processes

Served as the sole quality assurance resource for the 65-member delivery organization for over a year

Interviewed and hired test team members

Accenture Atlanta, GA

Consultant, August 2002 – October 2006

Improved processes and design tools to assist the client in streamlining the incident resolution process

which resulted in a 65% decrease in outstanding incidents over a 4 month period

Served as quality assurance team lead for a team of 6 for web projects

Managed project tasks and resource planning using Microsoft Project

Implemented processes to improve productivity of quality assurance teams, both onshore and offshore

Demonstrated flexibility by meeting with offshore team during off hours to ensure their productivity

Conducted training for clients and team members regarding the use of newly developed processes

Wachovia Mortgage Corporation Raleigh, NC

Management Reporting Specialist II, November 2001 - July 2002

Intelligent Information Systems Durham, NC

Junior Member Technical Staff, May 2000 – April 2001

SKILLS AND CAPABILITIES

Analytical and problem solving skills, external consulting experience, team player, process improvement

experience, usability testing, attention to detail, excellent oral and written communication, Microsoft

Office Suite

EDUCATION

Bachelor of Science, Computer Science

University of North Carolina at Charlotte - Charlotte, NC

Overall GPA: 3.4/4.0

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