Management Service
Resume:
Andrew Reres
Hamilton, NJ 08619 ******@*******.***
SUMMARY OF QUALIFICATIONS
Customer focused Product Manager with broad Brokerage and Financial Services experience managing relationships,
product requirements and customer delivery of business solutions. Excellent management and marketing skills that build
relationships, design custom solutions and promote new business solutions. Proven record of accomplishments built upon
strong work ethic, high energy level, and drive for results
Project and Project Management Account Management/Client Services
Product Marketing and Sales Client/Server, Web Development
IT Systems Integration and Design Brokerage, Market Data and Financial Services
• Excellent qualifications in strategic planning, comprehensive knowledge of management, organizational
development, team building and project execution
• Proven ability to cultivate productive relationships with key decision makers and manage projects on a Global
basis to achieve corporate goals
• Demonstrated ability to promote products and services and secure and develop key accounts to maximize company
profit
EXPERIENCE
DEPOSITORY TRUST AND CLEARING CORPORATION New York, NY August 1998-Present
Deriv/SERV Product and Account Management
Deriv/SERV since 2006 provides confirmation and warehousing of OTC derivative contracts. Responsible for knowledge
transfer services that facilitate the asset servicing of Dealer credit default contracts. Establish relationships with buy side
firms that ensure compliance with overall industry and business initiatives. Perform business analysis and consultation on
operation efficiencies and matrix reporting. Presenter of Deriv/SERV services at industry forums and hosted events related
to trade confirmations, event processing, payment processing, novations and net settlement. Initiated outreach programs in
conjunction with Federal Reserve Board and OMG industry strategy. Overall responsibility for defining and implementing
structured communications and knowledge transfer to over 1300 clients using innovative resources such as audio/video
podcasts, simulation tools, learning portal, E-Learning, and conference webinars.
• Received “Distinguished” Award 2008-2009 from the Society of Technical Communication (STC)
DTCC Group Director-Product Management-Customer Access Services
DTCC formed in 2000 with objective to provide a common point of entry for any client. Implement common
infrastructures to support subsidiaries with defined standards and processes. Provided business requirements and managed
cross functional projects for portal technologies, single sign-on service entitlements, enterprise content managed services,
global shared web services and transition plans. Manage project status reporting to management and LOB stakeholders.
Initiated and completed project in compliance with CMMI certification standards. Product owner for Corporate Web
product and services: Intranet, Customer Portal, Insurance Processing, Mutual Funds, SMART, ACATS, DTC, NSCC
Equities and Deriv/SERV. Implemented technology solutions with standards that streamline time to market of information,
product and services. Delivered generic and re-usable services leveraging industry standard technologies resulting in lower
costs for development, software, maintenance, systems and operations support. Provided knowledge transfer required to
maintain and manage the service environments. Performed full system audit and redundancy planning in compliance with
DTCC security policies and procedures:
• Launched single point of entry portal using single sign for 6400 clients
• Enterprise Content Management for Portal, Intranet and Internet Web presence:
o Reduced Web Site development time to market by 60%
o Reduced infrastructure maintenance and administration costs using common infrastructure
• Managed Business Continuity Plans for Internet and Network Services
• Increase operation efficiencies $500,000 annually with paperless delivery of customer Notices
• Defined Corporate Best Practices for web standards
• Consulted on Standing Instruction Database (SID) analysis for domestic and international Custodial Banks
MULTEX SYSTEMS, INC. New York, NY May 1994-August 1998
Vice President-Account Management
Multex Research is a web distribution network for real-time proprietary corporate research. Responsibilities included the
collection of research from Investment bank Institutions, electronic distribution of Market research to buy side investment
managers and creation of third party relationships for subscription services. Established comprehensive SLA’s and
managed customer expectations for custom deliverables and service subscriptions. Defined support infrastructure and
staffed: account managers, technical account reps, customer support and trainers.
• Negotiated initial $1.3 million in revenue in the first 18 months
• Established customer base of fifty institutions over 4 years with $3 million in annual revenue
• Expanded offerings with third party data and On Demand E-commerce Services
AUTOMATIC DATA PROCESSING/FIS Mt. Laurel, NJ April 1981-May 1994
Vice President-Sales & Account Management (1987-1994)
Management of client relationships, on a senior level; developed proposals to client RFP’s, contract negotiations, upgrading
and re-signing customers. Coordinated ADP resources and managed customer expectations for financial and news
information services. Pre and post implementation of product and service a client satisfaction survey was complete for
quality service metrics. Managed client revenue base for new and added value services. Managed program to sunset older
technologies and renegotiated new service level agreements. Coordinated and participated in industry conferences, seminars
and customer focus groups to know your client and competition.
• Increased revenues by 18% with 2.5 million in re-negotiated service agreements
• Netted $6.2 million in operation efficiencies creating a telemarketing business unit for small accounts
• Increase of $150K in Revenue adapting first two-way satellite communications
• Managed P/L and MBO compensation packages for national account managers
Director-Account Management Jersey City, NJ (1981-1987)
Brokerage Processing Services
Managed relationships with client back office operations. Consulted on operation inefficiencies and recommend short and
long term solutions. Responsible for customers’ daily security processing and operation needs for New Accounts, Purchase
and Sales, General Ledger, Cashiering Operations, Margin, Compliance, Portfolio Management, Cash Account
Management Systems, Order and Trade Processing and Firm Inventory Accounting Systems. Negotiated and maintain
current master agreements for clients and correspondents.
• Managed $9.2 million in re-occurring annual revenue and staff
• Served as member of FIS Strategic Planning Committee and Product Development Steering Committee
• Specialized in Firm Inventory P/L Trading Systems for domestic and cross border with foreign currency settlements
• Sponsored multiple Product/Service resources for Distributed Systems Architecture (DSA), Financial Services, FS Plus
DSA/Tool Kit, Brokerage Plus On-Site, and custom integration of third-party packages I.e. Broker Book
EDUCATION
St. Peter’s College, Jersey City, NJ BS in Business Management
BS in Marketing
Associates in Computer Science
*References Furnished Upon Request
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