Quality Assurance Control

Deborah Ritchotte

**** ***** **** ****

Charlotte, N.C. 28270

http://www.linkedin.com/in/deborahritchotte

(H) 704-***-**** **********@*****.*** (C)704-***-****

OBJECTIVE: Site Production and Lean Leader opening. An opportunity to utilize my

wide-ranging experience in leadership to benefit both your company and

myself in future growth.

KEY QUALIFICATIONS:

● Results driven and dedicated with wide-ranging experience planning and

leading operations involving large sized manufacturing environment.

● Successful implementation of Praesto Lean process.

● Success in managing seven major Production Departments with 7 Supervisors

and 150+ non-exempt employees.

• Developing, maintaining, and meeting required production schedules.

•Efficient utilization of department resources.

●Proven record devising, evaluating, and implementing process improvements

to minimize waste and reduce labor costs while maximizing quality and

output.

● Maintained effective quality control and safety programs, encouraging

proactive participation by associates.

● Excellent communicator, success in building team focused on production

goals, quality, and safety.

● Positive experience in employee relations and conflict resolution.

● Excellent organizational and administrative skills.

WORK EXPERIENCE:

CPI CORP. (Formerly PCA LLC) Matthews N.C. 1990 – 2008

Director of Production (PCA/CPI) 2004 – 2008

Quality Assurance Manager – Director of Production (CPI) 2007 - 2008

Production Supervisor – Printing/Computer Room (PCA) 1990 - 2003

Deborah Ritchotte (cont.)

ACCOMPLISHMENTS:

● Implementation of “Praesto Lean” process resulting in product turnaround

time to decrease from 48 hours to 12 hours, lowering labor costs by 30%

($2,100,000 per annum) and shipping costs by 18% ($73,000) per annum.

● Played an integral part in the implementation of Arcnet technology within the

Printing Department. Acted as liaison between Production and R&D in weekly

reporting of accomplishments and/or problems in modification of 40 printers.

Provided suggestions and feedback to Senior management and R&D for

improvements of the process. This allowed for quicker conversion of printers

and higher productivity.

● Success in identifying departmental problem areas in production resulting in the cross-training and

manipulation of work force in areas of need . This lead to a 15% increase in productivity.

● Track record of identifying critical or repeat machinery problems and

resulting downtime. Spotlighted problems were addressed by Maintenance /

R&D, resulting in machinery downtime decreasing 12% and productivity

conversely increasing.

● Initiated procedure change eliminating separate test procedure being

performed on machinery not in use. Resulted in material savings with

potential annual savings of $62,400.

● Effectively managed the Quality Assurance Department in the start up of a second

manufacturing site. Required bringing up of 40 digital printers, calibration of 30 proofing

monitors, daily monitoring of process control in printers and daily monitoring of product quality.

This allowed for the timely opening of the facility and production of a quality end product.

• At second manufacturing site, developed Safety committee along with compiling and

communicating safety procedures within the guidelines dictated by the Sate of North Carolina and

OSHA.

EDUCATION: Bachelor of Science in Education

Westfield State College

Westfield, Massachusetts

PROFESSIONAL DEVELOPEMENT:

CPCC – Word, Excel, Access, Power Point, and Outlook.

Praesto Lean Quality Assurance

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