Customer Service Manager

SINBANDITH JOE SENGSOURICHANH

**** * ******** **** **** Apt 823

Duluth, GA. 30096

678-***-****

*******@*****.***

E XPERIENCE

**/**-**/**** ********** Financial Group, LLC Enfield, CT.

Life New Business Case Manager

Manage the flow of cases through the insurance process. Ability to multi-task and work

under pressure. Experience with a multiple carrier platform. Entrepreneurial.

Provide quick information to brokers necessary to manage their expectations and monitor

difficult situations.

General problem solving and quick response to phone and e-mail inquiries from clients. A

high level of this is required due to bilateral nature of facilities and high touch service

requirements.

Act as a general knowledge repository of client information, capable of retrieving client

information as needed.

Supervision of case activities and updates on a daily/weekly basis. Print, review for

accuracy, issue resolution, and distribute various reports.

Strong customer service skills. Strong knowledge of MS Word, Excel, Outlook, and SAP

Ability to build strong agent/new business coordinator relationships.

Track record of success in financial services. Great communicational and Intrapersonal

skills. Temporary Employee with MassMutual Financial Group

Handle New York Regulation 60 Replacements. Proficient in WinRisk, Mainframe

Sessions, Polaris, and Initial Premium Management (IPM)

Issued Policies and ADE policies in LifeBridge. Monitored and closed Incomplete, Not

Taken, and Declined Polices. Communicate with Agents.

06/07-09/07 Web Converting, Inc. Suwanee, GA

Machine Operator

2001-2007 O.D.L., Inc Norcross, GA

Team Lead

1999-2001 SouthEastern Freightliners Duluth, GA

Warehouse Assistant

1997-1999 General Plastics, Inc. Norcross, GA

Warehouse Manager

OFFICE SKILLS

SAP

microsoft word, excel & outlook

50wpm

EDUCATION

1990-1994 Norcross High School Norcross, GA

College Preparatory Diploma

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