Manager Management

SHOUMYA MITRA

**** ****** ***** . ****** ***** Verdes . Ca 90275 . 818-***-**** . *************@*****.***

EXECUTIVE SUMMARY

DIRECTOR OF INFORMATION TECHNOLOGY

Infrastructure Development – Data Center and Telecom Operations – Strategic Planning

Technology and business visionary with over 20 years of progressive technology operations experience in automating

multi-million dollar enterprises. Strong track record of success in creating robust IT architecture and infrastructure.

Proven ability to bring the benefits of IT to solve business issues while managing costs and risks. Provide vision and

leadership for key technologies including Network, Server, Desktop, Data Center and Telecommunication operations.

Dynamic management career with strong leadership, problem-solving, planning, team-building and project

management skills.

EDUCATION

MBA . California State University. Dominguez Hills. CA. December 2004

MS in Telecommunication Technology. National University. San Diego. CA. May 1997

BS in Computer Science. National University. San Diego. CA. May 1996

AS in Computer Science. Rogers State University. Claremore. OK. May 1984

AREAS OF EXPERTISE

• Develop IT Road Map and long-term strategic plans based on the business strategies, goals, market opportunities

and operating requirements.

• Provide leadership for the design and implementation of all Infrastructures to improve customer satisfaction as well

as cost efficiency. Hire, develop, discipline and mentor IT management and staff.

• Direct and oversee 90 sites, 5 data center operations, 500 network nodes, 300 servers and 15 firewalls across the

West Region. Oversee management of Avaya, Nortel and Siemens phone systems including 5 in-house call

centers and dispatch centers supporting 500 customer service agents.

• Manage all aspects of technical operations including administration of Windows 2003 servers, Active Directory,

Exchange Servers, SQL Server 2005, Sharepoint Servers, VMWare Virtual Servers, Linux/Unix Servers.

• Examine security policy against best practices. Perform vulnerability assessment to identify risk against internal

and external threat. Develop high availability and scalability hardware architecture for backup and recover, disaster

recovery, server and database management. Develop KPI Executive reporting based on NetIQ, Ciscoworks and

Solarwind.

• Develop, define and document business requirements, project scope and project milestone to ensure project is

successful. Lead Technology Operation to ensure systems, network and application areas are compliant with SOX

and PCI requirements.

• Select, negotiate and manage service providers and vendors to ensure they deliver on time and within budget the

services and products specified in their contracts and service level agreements.

• Develop and implement improvements in all areas of network operations including operating processes, SLAs,

configuration management, change management and root cause determination. Develop Operations Guide for

Data Centers based on ITIL Service Management.

SELECTED ACCOMPLISHMENTS

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• Led series of network upgrades including network re-design in Cisco’s distributed access architecture at 20 locations

with LAN/WAN technology, completing the project under $300K under budget. Converted frame based WAN to MPLS

network to support call centers and divisional offices. (Time Warner Cable)

• Led Data Center consolidation initiative bringing 10 midsize to 5 major strategically located Data Centers.

Completed migration of 50 file servers and backup operations across three divisions to 4 large file/storage servers

and backup operations from merger and acquisition of Comcast and Adelphia Cable companies. (Time Warner

Cable)

• Led the migration of legacy application to design and implementation of Oracle E-Business Application Suite for

Production and Post Production Services. (CBS Broadcasting)

• Led the Design and Implementation of $2M Nortel Voice Over IP PBX project to support 3000 users with 2 year

return on investment. (CBS Broadcasting)

• Recognized by General Manager for delivering $500,000 in cost saving through aggressive negotiation of

contracts and pricing on a budgeted $5 million for hardware/software purchases, consulting and

telecommunication services. (CBS Broadcasting)

• Designed and Developed Oracle Server based applications for Satellite Broadcasting program schedules and

traffic management operations. Participated in SAP technical design to support material management, financial

control and supply chain integration. ( DirecTV)

• Increased average margin and decreased expenses, eliminating unprofitable sales and refocusing organization on

products, channels and customers with more growth potential by implementing Platinum/Sage ERP software

(Ross Cook Inc.)

PROFESSIONAL EXPERIENCE

DIRECTOR OF IT & NETWORK OPERATIONS

TIME WARNER CABLE – WEST REGION. EL SEGUNDO. CA 06/2008 – 05/2009

Leading Cable Television, Digital Phone and Internet Service Provider.

Manage 3 direct and 47 indirect professionals at 15 locations supporting 90 sites with $10 million operating/capital

budget. Report to the Vice President of IT directing all IT resource planning, budgeting and operational initiatives for

this $500 million, 6500+ employee divisional cable company. Provide executive level strategic direction for all IT

development, road map and expansion issues, with a focus on voice and data communications, system integration,

emerging technologies, enterprise architectures, data center operations, strategic alliances and data security.

• Developed long-range IT Strategy and road map to ensure business objectives are met by working with and acting

as the sole intermediary between business leadership and the Information Technology organization.

• Partner with Product Management, Consumer Facing Technology, Marketing, Sales, Advertising, Engineering, and

Field Operations Team in the development of the region’s strategic plan.

• Oversee implementation and operation of Enterprise Microsoft operating systems, Exchange 2003, MS SQL,

Cisco networking solutions (LAN and WAN), IT Security, IP Telephony and project management.

• Implemented VMWare virtualization in production as an extension after the successful implementation in Test/Dev.

• Oversee development and management of appropriate policies and procedures such as SOX, PCI and Security

governance to ensure the success of technology initiatives are in compliance.

• Foster and maintain cross-departmental relationships focusing on successful implementation of business

solutions.

• Act as an end-to-end manager of all architecture, development, implementation and lifecycle support for Call

Center and Technical Operations technology solutions. Establish SLAs and define escalation procedure.

• Lead Desktop and Service Desk operations to support 6500 users. Hire, retain, motivate, mentor and discipline IT

staff.

DIRECTOR OF INFORMATION TECHNOLOGY

CBS BROADCASTING CORP. STUDIO CITY. CA. 02/2000 – 05/2008

Leading Broadcasting Television Network.

Provide executive level strategic and tactical direction in the area of infrastructure & system architecture, development

and deployment of business applications, as well as the conceptualization, planning, evaluation and deployment of

technology platforms within CBS Broadcasting.

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• Managed staff of 30 responsible for supporting Mail System, Network Operation, Telecommunication and Desktop

Operations. Led $5M Technology Operations budget.

• Worked closely with business leaders and subject matter experts on identifying and maximizing opportunities to

utilize technology to improve business processes.

• Planed long-term technology roadmap and lead the IT Group in major projects & initiatives such as new

technology, disaster recovery and business continuity.

• Developed and implemented all IT policies and procedures for architecture, security, disaster recovery and

standards. Managed SOX and Security compliance related policies and procedures.

• Defined and communicated project milestones, service level agreements, and resource allocation to executive

team, department leads, support staff, and end users.

MANAGER, IT OPERATIONS

DIRECTV INTERNATIONAL. DIRECTV. LONG BEACH . CA. 12/1997 – 2/2000

A digital Satellite service provider with access to different programming, special events, pay-per-view

movies and commercial free music channels for Latin American Market.

• Developed a comprehensive enterprise wide technology strategy to support Desktop Platforms, Network & Server

Infrastructure and Telecommunication Operations.

• Improved system availability through network design, reconfiguring system architecture, improved system/network

monitoring and proactive system management.

• Managed IT department operational and strategic planning, including business requirements, project planning,

organizing and negotiating the allocation of resources.

• Oversaw the deployment, monitoring, maintenance, development, and support of all hardware and software based

on department needs.

• Oversaw negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.

MANAGER, INFORMATION SYSTEMS

ROSS COOK INC. LOS ANGELES, CA 03/1992 - 12/1997

Manufacturer of clean room air filtration solution for computer chip manufacturing environment and

Pneumatic Tube Systems for drive through banking system.

• Designed, installed and managed Server & Network Infrastructure, Desktops and Phone System.

• Managed Technology operations including implementing Platinum/Sage ERP Systems for manufacturing,

purchasing, inventory planning and distribution.

• Worked with Controller to manage the financial and production systems including Accounts Receivable, Accounts

Payable and Internal Controls.

• Assisted Controller leading the financial and operational functions to support manufacturing process and growth of

the business.

SENIOR SYSTEMS ANALYST

SYNTEK CONSULTING. HAWTHORNE. CA. 02/1990 – 03/1992

IT Consulting and Professional Services Company focused on Business process, Accounting and

Technology operations.

• Developed and implemented Technology solution for Clients in the area of Manufacturing, Healthcare and

Education operations.

• Designed and implementing JD Edwards ERP Systems for manufacturing, purchasing, inventory planning and

distribution for Clients.

• Managed installation and configuration of Novell Network in Manufacturing, Healthcare and Education operations

environment.

SYSTEMS ANALYST

OMNI COMPUTER PRODUCTS . CARSON . CA 03/1987 – 02/1990

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Manufacturer and direct marketer of dot matrix printer ribbon, Laser printer cartridge and computer

accessories.

• Managed IBM Midrange System 36 for accounting and direct marketing applications.

• Created, managed and supported custom reporting for accounting applications.

• Participated in business process analysis and assessment to come up with technology solutions.

• Provided database administration for manufacturing, telemarketing and billing applications.

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