Quality Assurance Management

Victor Yacobucci

***** * ***** ****, ********, AZ 85374

562-***-****

*************@*****.***

OBJECTIVE

I’m looking for a position where my interpersonal, time management and organizational skills can be

utilized and also where I can grow and develop my leadership skills and move into a management

position with a company that is successful in its industry.

EDUCATION

University of Phoenix, Attending – major: Software Engineering/IT

Cerritos College, Transfer, major: Software Engineering/IT, May 2008

Rio Hondo College, AA degree in Commercial Art, May 2002

WORK EXPERIENCE

Time Warner Cable – Anaheim, CA February 2008 – Present

Quality Assurance Representative

• Handle requests from Marketing & IS to make order entry changes to correct billing

circumstances

• Clean up order entry errors

• Work on exception reports to ensure a clean database

• Handle Serviceability Requests - verifying addresses in database before sending to field for

physical verification

• Enter account updates to correct package billing

Time Warner Cable – Garden Grove, CA March 2004 – July 2007

Field Technician

• Responsible for installing, relocating, disconnecting, troubleshooting and auditing

cable/internet/digital telephone service and ancillary equipment.

• Knowledge of departmental installation policies in compliance with OSHA and NEC standards.

• Kept current on industry standards and company specific cable equipment in order to establish

good working relationship with internal and external customers.

• Trained 10+ team-members.

• Exceeded monthly quotas by 25% each month for 6 quarters

• Highly specialized in customer care; responsible for “difficult” and corporate customers.

• Prepared and maintained logs, reports and other related documentation in accordance with

company and departmental policies.

• Maintained, organized and stocked vehicle with the proper equipment in order to perform required

duties.

Petsmart – Buena Park, CA June 1998 – March 2004

Store Associate

• Assisted in forecasting inventory requirements and organizing inventory lists.

• Met deadlines and helped prepare and distribute information.

• Prioritized tasks; excellent time management and interpersonal skills.

• Turned complex situations into manageable tasks.

• Maintained a positive attitude and enjoyed helping people.

TECHNICAL SKILLS

MS Excel, MS Word, MS PowerPoint, MS Access, MS Visio, Graphic Design, Flash MX, PHP Scripting,

HTML Scripting, CSS, Visual Studio 8, Visual Basic, ASP.NET, MYSQL, PHPMyAdmin, Networking,

Apache 2.2, UNIX, Windows, XML, Java

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