Customer Service Manager

Location:

Posted:

March 09, 2010

Wes Pallin

**************@*******.***

Education

BSIS, University of Phoenix, 2000

Certificates

OSHA 29 CFR Subpart N- Materials Handling and Storage (exp. 2012)

1910.178 – Compliance, Inspection and Training (exp. 2012)

*Gas Sit Down Rider, Electric Sit Down Rider, Stand Up Rider, Motorized Hand, and

Push-Pull.

Experience

Apache Glass Inc., Mesa, AZ 3/2007-present

Assistant Manager

Assisted with supervision of employees; built internal wireless network for company.

Implemented an industry specific software package. Managed inventory control, asset

management, and trained employees on software package. Managed collections,

vendors, and customer service. Assisted owner with contractor negotiations and other

duties as assigned.

Jadeon Inc., Irvine, CA 2006-2007

Arizona Field Service Technician

Made upgrades and repairs on Radiant, IBM, Posiflex, and Javelin terminals for POS

networks. Installed POS and LAN’s into new franchise locations using TCP/IP

configurations on 2000, 2003 servers. WIFI and DSL modem technology installation and

service. Customer service with contracted locations. Team communication with Service

Center and management.

Apollo Group Inc., Phoenix, AZ 1997-2006

Asset Specialist for University of Phoenix

Interfaced with internal departments involved with accounting and asset management.

Responsible for logistics with asset returns and deployments with time sensitive

deadlines. Familiar with forensic data erasure. Trained other asset specialists on all

asset management policies and procedures. Worked extensively on legacy equipment

for redeployment.

References available