Customer Service Sales
Resume:
GENIE RODZKO
**** ***** ******** ***** #***
Deerfield Beach, FL 33442
OBJECTIVE: To obtain a position which will allow me to utilize my outstanding
communication and
organizational skills in such a way that will yield benefits for both my future
employer and myself.
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SKILLS:
Administrative Assistant with over ten years in import & export sales.
Update and maintain database in three different languages.
Strong in customer service skills.
Fluent in English, Portuguese, and Spanish languages.
Skilled working in a fully bilingual environment.
Dynamic and enterprising; work well under pressure.
Work independently or as part of a team.
Strong leadership, time management and decision-making abilities.
EXPERIENCE:
01/14/2007 - 12/23/2008 WASHINGTON MUTUAL BANK - Pompano Beach - FL
Personal Financial Representative
Sale deposite products to customers on and biliguanl enviroment
Build new customer relationships through sales initiatives and telemarketing and
cross-sell.
Customer service / develop and maitain business relationships
Responding to customers inquires and assisting customer with account balance /
account
relate problems
Developing marketing plans/ Incluiding outside sales
Generate business for the Financial Center.
07/01/2004 - 09/26/2006
SYSCO PRODUCE Deerfield Beach -FL
Merchandiser Coordinator
Assisted Merchandisers/ pricing and orders
Reconcile and process orders
Take orders over the phone
Pricing produce
Process open order repor and distribute to accounting department
Answer income calls
Complete miscellaneous project s dictated by management.
Make meeting notes
07/03 - 07/01/2004
ADECCO TEMPORAY AGENCY/
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SYSCO PRODUCE POMPANO BEACH, FL
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Accounting / Receptionist
Open, process and file all incoming mail.
Distribution of daily accounts payable work to accounting associates.
Reconcile and payment of invoices.
Process Open Voucher report (Open Order Report OT26BD) and distribute to
Accounting department.
Process invoice requests to suppliers for past due OC s.
Answer incoming calls on the main phone line 954-***-****).
Reconcile and process blue/green line files.
Complete miscellaneous projects as dictated by management.
03/03 04/03
ADECCO TEMPORARY AGENCY/
HUMANA MARKET POINT FORT LAUDERDALE, FL
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Administrative Assistant
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Assisted Sales Managers.
Assisted Sales Agents.
Answered busy phones and greeted visitors.
Appointment setter.
Clerical work.
Data entry.
Customer service issues.
03/02 02/03 ADECCO TEMPORARY AGENCY/
WASHINGTON MUTUAL HOME LOAN Fort Lauderdale, FL
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Underwriting /Loan Processor Assistant
Received & reviewed the signed loan docs stock order.
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Arepared & sent out appraisal reviews.
Reviewed Credit, Income, & Appraisals.
Contacted Rep/Broker for missing documents.
Informed Rep of Loan Status.
Continued follow-up with Broker.
Shipped collateral servicing and base files.
09/01 03/02
ADECCO TEMPORARY AGENCY/
CHASE MANHATTAN MORTGAGE CORPORATION Deerfield Beach, FL
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Lien Release Processor
Processed all first-time loan pay off requests.
Researched data from customer s files to prepare for final release.
Executed and maintained each file.
Prepared final documents for customer s lien to be released at the county
level.
Merged files received from the trustee and the pay off files.
Prepared documents to be notarized by Chase s trustee.
Ordered and reviewed credit reports and other legal documents.
Updated current status on each customer, such as: change of address, etc.
Customer care assisted customers with inquiries and other information
regarding their account.
08/97 09/98 WASHINGTON MUTUAL BANK Pompano Beach, FL
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Teller
Researched and solved customer s problems.
Explained certain procedures as required.
Provided the platform with referrals.
Greeted customers, directed them to the appropriate staff.
Balanced negotiable, posted transactions.
EDUCATION:
FAU - Florida Atlantic University - ESOL - - Boca Raton - FL
Gold Coast Real Estate School Sales Person Courses Fort Lauderdale, FL
Hudson Technical School -ESOL English as a second language - North Bergen, NJ
Colegio Commercial Afranio Peixoto High School Linhares ES Brazil
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