Human Resources Customer Service

MARICRIS C. NEVINS

Tracy, CA

209-***-**** (Home) 510-***-**** (Cell) maricris-nevins@ comcast.net.

OBJECTIVE: A Human Resources Business Partner position where I can utilize my past experience and

creativity to collaborate with employees and managers to improve the business.

EXPERIENCE

EMC 2

10/07 11/08 Pleasanton, CA

Sr. HR Generalist

Supported Inside Sales, Sales Operations and Systems Engineers globally.

Partnered with Business Leaders to help identify challenging areas within the organization and facilitated action planning.

Created and implemented Management Excellence Training Program for Managers including Performance Management

Training and Compensation 101.

Communicated company wide employee survey results and assisted in creating action plans with Business Leaders.

E xecuted HR corporate programs such as annual performance evaluation and increases, quarterly MBO goals, stock

option grants and succession planning.

Assisted Managers in creating career paths for client groups and benchmarking of job titles.

Assisted in off shoring and restructuring activities which included partnering with Business Leaders to identifythe future

of their organization and help identify non retained employees, worked with Managers on the delivery of the message and

coordinate the process

Implemented CompetencyMatrix for Sales Representatives.

Converted approximately 90 employees from exempt to non-exempt.

Investigated employee relations issues. Answer questions regarding policies and benefits.

Attended clients’ staff meetings and schedule a regular one on one meeting with Business Leaders.

12/00 10/06 Boston Scientific Corporation Fremont Fremont, CA

HR Generalist

Proactively developed business partner relationship with diverse client groups to foster highly effective collaborative teams

focused on improving business performance.

Assisted Managers and Directors in the development of departmental staffing plans.

Responsible for the local implementation of corporate policies and practices while ensuring alignment with the company’s

strategies.

Partnered with managers, at all levels, to determine offers for potential hires, appropriate focal and out-of-cycle salary

increases and performance bonus awards.

Investigated employee relations issues and make recommendations with long-term resolution in mind.

Developed managers and employees through coaching, mentoring and facilitating organizational learning.

Reviewed and provide feedback to managers and directors on performance appraisals and corrective actions.

Facilitated employee/manager meetings and group meetings.

Prepared and conduct training programs for all levels of employees such as Managing Performance, NewManager

Orientation, Managing Within the Law, NewEmployee Orientation and other corporate-wide programs.

Participated in the formulation of long-term and short-term goals and objectives to support HR strategy.

Recognized as local expert on benefits such as leaves of absences, worker compensation and health and welfare.

Content expert in pay policies in practices in addition to serving as the liaison between Payroll and Human Resources.

Maricris Nevins page 2

12/99 12/00 BHC Fremont Hospital Fremont, CA

Human Resources Director

Member of the Senior Management Committee with approximately 170 employees.

Provided conflict resolution support to employees and managers and directly participated in the reviewof disciplinary

actions and terminations.

Created job descriptions, recruitment, background checks, newhire process, which includes newhire orientation and

training schedules.

Implemented wage structure for all nursing levels.

Responsible for benefits administration such as medical, vision, dental, 401(k), life insurance, long-term disability, worker’s

compensation and COBRA.

Trended and aggregated reports monthly (i.e. recruitment, turnover, training, education and performance evaluations).

E nsured that the facility is in compliance with JACHO and Title VII.

Implemented policies and procedures, newhire orientation program, training program and semi annually employee survey.

Analyzed pertinent information regarding employee relations such as exit interviewresults employee survey.

Decreased turnover rate by25% through various retention programs.

03/99 12/99 Kaiser Permanente Alameda, CA

Human Resource Representative (Call-center)

Assisted employees with benefits, retirement and pay inquiries in an efficient and accurate manner.

Processed newhire, transfer and benefit paperwork in HRIS system.

E nsured newhire, transfer and benefit paperwork is complete.

Consistently achieved high recommendation regarding customer service.

06/97 09/98 Crowne Plaza San Jose San Jose, CA

Human Resources Manager

Member of the Executive Committee, with 120 employees and participated in Manager on Duty program.

Represented management in the collective bargaining grievances and unemployment hearings.

Coached/counseled Department Managers and employees with resolutions to issues and concerns to grievances.

Created job descriptions, as needed, in compliance with ADA.

Developed training standards and procedures, conducted newhire orientation and customer service training.

Screened and interviewed applicants, participated in various job fairs, and other staffing duties which included

employment verifications, hiring and newhire paperwork of all exempt and non exempt employees.

E nsured that all employee relations and terminations are in compliance with the union contract, California and Federal

labor lawand within the company policy.

11/96 06/97 Macy s San Francisco, CA

Administrative Assistant

Supported 3 Human Resources Managers in all functional areas of Human Resources.

Assisted employees with general Human Resources questions.

Processed termination paperwork and input information in the HRIS system.

08/95 10/96 Newark/Fremont Hilton Newark, CA

Human Resource Assistant

Supported the Director of Human Resources.

Assisted in recruitment, screened applicants, and participated in job fairs.

Implemented and conducted newhire orientation program.

Responsible for all employee benefits such as health, dental, vacation, sick leave and leave of absence.

Responsible for worker’s compensations, COBRA and unemployment claims.

In charge of employment verification, newhire paperwork and exit interviews.

Participated in Safety Committee and in charge of safety incentive programs.

Conducted wage surveys.

EDUCATION

Universityof Phoenix

Business Management - 6/99 – 10/99

Human Resource Management Certification – August, 1998

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