Customer Service Sales
Resume:
LATASHA HOWARD
CHICAGO, IL ***39
***************@*****.***
SUMMARY: Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints.
Project a professional company image through phone interaction.
Experience
Rail’s Transportation Cicero, IL
11/2007 to 02/2009
Customer Service Dispatcher
Organizes daily workload for drivers.
Maintain contact with driver to and from locations.
Perform a variety of functions involving Receiving, Evaluating, Prioritizing and Relaying customers calls,
documenting calls into a customize computer base system.
Check-in transportation drivers and handling trip records and customers request and complaints.
Tornado Industries Harwood Heights, IL
05/2007 to 09/2007
Customer Service/ Inside Sales
Increase the customer experience by providing information on new products, rates and service through up
selling opportunities.
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of range of customer inquiries.
Provide customers with product and service information.
Intellitec Products Lombard, IL
Customer Service/ Order Entry 05/2006 to 05/2007
Handled a high influx of inbound calls within a dynamic call center environment.
Executed daily operations of order entry from fax and e-mail.
Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Preformed daily inventory of stock on hand and requisitioned needed material and supplies.
Demonstrate best judgment in the disbursement of adjustments and credits.
Pro Active Solutions Carol Stream, IL
12/2003 to 10/2005
Customer Service/ Technical Support
Answer phones and respond to customer requests.
Recommended corrective action to address customer complaints.
Compiled statistics on work volume, customer service requests, and complaints, using computer data input
by call volume.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Communicate appropriate options for resolution.
Stat Home Care Downers Grove, IL
02/1997 to 09/2003
Customer Service/Call Center Rep.
Telephoned and wired insurance companies to verify patients' coverage and information
concerning extent of benefits.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Exercised strong interpersonal communication skills with customers and department personnel.
Responded to customer inquiries and requests and resolved issues efficiently and professionally regards to
Medical Claims.
Strive for one-call resolution of customer issues.
Processed medical-legal documents, Follow-up on customer inquires not immediately resolved.
Skills
Computer literate with the ability to learn customer service software applications
Strong interpersonal communication skills.
Problem solving and decision making skills and multi task.
Proficiency in a Windows environment.
Contact this candidate