Project Manager
Resume:
LOIS BINDER
Carrollton, TX ***06
**********@*******.***
CANDIDATE PROFILE
Detail-oriented information technology professional skilled in project coordination/administration/planning
/management. Outstanding communication and interpersonal skills with ability to liaison between
technical and non-technical team members and executive management. Characterized as energetic,
creative and action oriented with a commitment to excellence and customer service that meets or
exceeds goals and expectations.
EXPERIENCE
eGistics Dallas 12/07 to 02/09
Project Coordinator
W orked with project managers, software development teams and clients to initiate, plan, develop and
conclude hosted document archival and management solutions. Performed project planning and project
management tasks. Scheduled and attended requirements gathering sessions, design meetings and
other project related meetings and produced meeting minutes. Tracked project status, created and
distributed status reports.
Created and maintained shared repository to store process methodology and templates, project
documentation by client, and reports.
Created and maintained defect and issue tracking database with customizable data and reporting
capabilities.
Coordinated project resources to ensure projects were adequately staffed in alignment with
project priorities.
Monitored resource projections and utilization and produced reports used by executive
management.
Analyzed resource utilization data which resulted in hiring two additional resources.
Created, maintained and reviewed project plans.
Midwest Consulting Group Dallas 07/07 to 12/07
Project Administrator/Coordinator
Served as liaison between software development team and project manager supporting the iLiNK project
f or Neiman Marcus account. Performed project planning and project management tasks.
Managed and maintained action items and issues log.
Changed process for handling issues which resulted in quicker resolution timeframes.
Scheduled requirements gathering sessions, design sessions and other project related meetings.
Attended meetings, documented the project and maintained project books.
Coordinated and tracked project timelines.
Reported project status.
Computer Sciences Corporation Dallas 05/00 to 03/07
Business Analyst Leader
Performed complex analyses of business goals, objectives and needs of the general business
environment to align information technology solutions with business initiatives. Served as a subject matter
expert and the liaison between technical and non-technical team members. Initial point of contact for all
enhancement service requests for service delivery supporting AT&T account. Managed the work intake
process and ensured that all commitments were met including time and cost estimates, system proposals,
concept solutions and tracking and recording all related data.
Significant contributor to the account achieving responsiveness service level agreement for time
and cost estimates. Service level agreements were green resulting in no penaltie s being
incurred.
Identified and documented requirements, including reporting, for custom web-based
enhancement and maintenance service request tracking tools.
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Performance evaluations were always outstanding or exceeds expectations in areas of quality of
work output, timeliness of delivery, quantity of work output, use of resources and work habits.
Initiated and / or implemented needed process changes for work intake.
AT&T Dallas 04/83 to 04/00
Assistant Staff Manager, Resource Management
Administered staffing of new software development projects for consumer billing system. Served as a
meeting facilitator.
Documented resource management process flow.
Addressed resource issues ranging from project priority to negotiating movement of resources
from one project to another.
Maintained database to work staffing issues, forecast staffing needs and manage priorities.
Developed automated tool to produce project status reports which eliminated manual preparation
and resulted in time and cost savings.
Assistant Staff Manager, Timetrax/Resource Management
Served as primary support for time reporting system help desk. Instituted consolidated project status
reporting within organization. Administered and facilitated weekly meeting to identify resource needs.
Responded to user inquiries, problems and suggestions related to time reporting system.
Maintained user and system requirements documentation for time reporting system.
Created and produced weekly project status reports used by upper level management.
Identified and implemented method of producing weekly project status reports resulting in 50%
time and cost savings.
Assistant Staff Manager, Enterprise Integration
Administered and facilitated forum which reviewed all new software development projects to identify
design issues and potential synergies between projects. Assisted with development of project
management infrastructure for directorate.
Improved processes/procedures related to forum via surveys, group discussion and one-on-one
discussion.
Led and participated on various teams focused on continual improvement of software
development process resulting in improved productivity and streamlined processes.
Helped define project management process, procedures, methods and tools.
Associate Manager, Resource Management
Helped define, develop and manage resource management function within division. Assisted with
implementation of new software development process.
Documented resource management process.
Developed staffing tool that matched appropriately skilled and available resources to jobs.
Created and maintained database to track contractor evaluations.
Led teams which identified, prioritized, implemented, monitored and measured process changes.
Associate Manager, Change Control
Administered change control and project management processes for residential billing system.
Mechanized reporting to monitor volume of change requests for use in project planning.
Identified online needs, reports and developed requirements for change request tracking
activities.
TECHNICAL SKILLS
Access, Excel, Project, PowerPoint, Visio, Word, Outlook, Lotus Notes, PaintShop Pro, Paint.net
EDUCATION
McLennan Community College, Associate Degree, Legal Secretarial
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