Project Manager Software
Resume:
Linda Cofini
East Setauket, NY 11733-1124
*****.********.******@*******.***
EXPERIENCE
** ***** ***********, ******** *** composing conceptual and procedural, user-oriented and technical documentation
for complex software applications within a formal Software Development Lifecycle; designed and composed complex
on line help systems with supporting user guides; developed process flows, systems diagrams and illustrations for
software processes and network transactions; developed computer-based training modules and demos; edited,
re-wrote and restructured existing content for conciseness and clarity; architected multi-document, multi-help systems,
Windows and Web-based
7 years managing, planning, and implementing large-scale technical documentation projects and teams of up to 20
writers, across the US and EMEA; analyzed software specifications to determine requirements, scope, and direction of
documentation and prepare detailed technical publications specifications; working within a formal Software
Development Lifecycle, created and administered project plans, assigned and evaluated work; communicated with
members of the cross-functional teams, reporting status and receiving feedback; researched and developed
documentation standards and designed documentation architecture; researched and implemented cost -effective and
time-efficient documentation methods.
2 years as Localization Project Manager planning, coordinating, and implementing, large-scale documentation
translation projects, managing teams composed of employees across the US and EMEA, and external Localization
Vendors; prepared requests for Vendor proposals; analyzed Vendor bids then met with Vendors to discuss projects
and negotiate proposals and pricing; prepared detailed project schedules and worked with Cross-Functional teams to
secure completion of project; prepared Excel spreadsheets, status reports partners, and internal staff.
2 years as Business Operations Project Manager, working within Cross-Function teams to assist with execution of
new product initiatives, software release compatibility and migration, and Federal and platform-related certifications;
created and executed a detailed surveys and analyses of customer usage of software application configurations to
determine a strategies for migration; developed and maintained Intranet and departmental Wiki websites; created
Product Data Sheets and Brochures.
10 months as Consultant researching and analyzing COBIT and SOX guidelines for administration of Network
Infrastructure to develop corresponding departmental procedures and processes.
6 months as Consultant planning, and composing computer-based training for Treasury Securities software and Health
Plan Reporting software.
CAPABILITIES
Adept at analyzing, interpreting, and presenting highly complex processes and material in an explicit, concise
manner
Superior ability to organize information in a way that is most relevant to the audience
Effective communicator and liaison with all levels of personnel among cross-functional teams, and external
clientele, across the US and internationally
Excellent Cost- and Time- Efficient, Project and Business Management Abilities
Successful Team Leadership Abilities
Superior Organizational and Time-Management Skills for Delivery within Tight Deadlines
SOFTWARE
Microsoft Word, Project, Visio, Publisher, Excel, Winhelp, Visual SourceSafe, PaintShop/Pro Adobe Captivate,
RoboHelp, Dreamweaver, FrameMaker, LiveLink, AuthorIT
EMPLOYMENT
Capital One Bank, February 2008 – November 2008
Principal Writer/Analyst (Consultant), Bank-Wide Network Infrastructure
Researched and developed departmental processes based on COBIT and SOX guidelines
Created user-oriented procedure documents
Architecture and administration of workspace in Livelink® content management system
JPMorgan Chase, Inc., November 2007 – January 2008
Principal Writer (Consultant), Worldwide Securities Services
Composed computer-based training for banking software
Researched and composed user oriented Help Systems for banking software
CA Inc. (Formerly Computer Associates International), June 1996 – September 2007
Manager, Technical Publications Department
Managed a team of 19 local and remote writers (across the US and EMEA), assigning work and overseeing
activities, editing and reviewing work for technical accuracy, and evaluating performance
Planned, implemented, and managed all phases of documentation production for large-scale software
development projects including the Unicenter NSM which consisted of 20 PDF guides and several large Java
and Windows 32 help systems.
Communicated with cross-functional teams regarding product specifications and requirements
o
Determined the scope and direction of the documentation
o
Prepared detailed Technical Publications Specifications and Project Plans
o
Monitored the activity of project constituents, identifying and helping to solve issues, initiating
o
meetings and acting as liaison
Researched and implemented writing standards and cost-effective, time-efficient applications for documentation
and help system production.
Planned and composed conceptual and procedural, user oriented and technical documentation for complex
business software applications
o Communicated with Engineers, Quality Assurance Technicians, and Field Personnel to obtain information
o Designed and composed complex on line help systems with supporting user guides
o Developed computer-based training modules and demos using Captivate
o Developed process flows, systems diagrams and illustrations for software processes and network transactions
o Re-wrote and restructured content for conciseness and clarity
o Architected multi-document, multi-help systems, Microsoft Windows and Web-based projects
Project Manager, Business Unit Operations/Product Management
Communicated with Product Carriers, Marketing Personnel and Engineers to obtain information regarding Product
initiatives, Product compatibility and migration, Federal and Platform-related certifications
Acted as Associate Product Manager for complex software products
Developed and maintained Intranet and Departmental Wiki websites
Created and executed a detailed survey and analysis of Customer usage of software application versions and
configurations to help determine a strategy for their migration
Created Product Data Sheets and Brochures
Project Manager, Localization Department
Planned, coordinated and managed localization projects
Prepared requests for Vendor proposals, met with Vendors to discuss projects and negotiate
o
proposals and pricing
Prepared detailed project schedules and managed them to completion
o
Prepared Excel spreadsheets, correspondence to clients, partners, and internal staff
o
EDUCATION:
State University of New York at Stony Brook (SUNY), NY
B.A. Degree in Liberal Arts, May 1991
CA University
Structured Authoring Workshop
Leading Successfully at CA
Project Management Workshop
DocTrain East
AuthorIT Workshop
DITA Workshop
American Medical Writers Association (AMWA)
Effective Design of Patient Literature
Medical Terminology
Professional Affiliations:
Society for Technical Communication (STC)
American Medical Writers Association (AMWA)
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