Customer Service Project Manager

JUAN C. VALLARINO, M.SC.

***-**** *** ****** 888-***-**** (primary) 011-507-6060-0123 (alternate)

****.*********@*****.***

Qualifications for Executive-Level Management

Accomplished, detail-oriented professional with a masters degree and over 15 years of

progressively responsible management experience. Possesses extensive knowledge of several

departments, including sales, marketing, administrative management, project management,

human resources, contracts, customer service, and client relations. Displays a proven track

record of successfully managing multiple multimillion-dollar projects; oversaw consulting

projects as high as $4M and real estate development projects up to $120M. Provides extensive

experience in engineering, consulting, and development. Known for working with several

prestigious clients, including Coca-Cola, General Electric, Anheuser-Busch, Chevron, Panama

Canal Authority, and Mobil. Establishes trustworthy, professional, and steady relationships with

clients and staff. Effectively manages budgets over $70M and utilizes strong leadership and

motivational skills to guide and lead teams toward achieving and exceeding targeted goals

within deadlines. Adept at adjusting to a broad range of environments - bilingual in English and

Spanish and has worked in several different countries, including Panama, the United States,

Mexico, Venezuela, Costa Rica, Bolivia, Peru, and El Salvador. Additional areas of expertise

include:

Compliance Audits Environmental Assessments Infrastructure

Construction Topography Feasibility Studies

Communications Proposal Preparation Business Development Time

Management Account Development

Operations Management P&L Responsibility Policy/Procedure

Development General Management

Engineering Consulting Field Studies Legal Representation

Remediation Technologies Mentoring

KEY ACCOMPLISHMENTS

Established policies and procedures at Btesh & Virzi Real Estate Developers for all functional

areas in a ten-month span, which resulted in substantial improvements in customer service,

delivery of units, and collection of payments.

Implemented new technological tools and systems to increase efficiency in various

departments, including legal, document management, and customer relations management.

Spearheaded efforts toward enabling URS Corporation to become recognized as the

premier engineering and environmental firm in-country and was personally acknowledged

by government officials and private entities as the “person behind the URS operation in

Panama.”

Personally prepared the winning proposal for the Panama Canal Expansion EIA; effectively

managed a multi-disciplinary team of professionals from various countries in the

execution of this fast-tracked project, which passed international scrutiny from various

lending institutions.

Developed the Panama Canal Authority account for URS, which positioned the company

to win an Indefinite Quantity Contract for engineering services, including the design of the

Borinquen Dam, a major structure in the Panama Canal Expansion Project.

Generated millions of dollars in revenue for URS by developing numerous Master Services

Agreements with clients such as the Panama Canal Authority, Chevron, ENRON, and Suez.

Managed over 100 consulting assignments in a variety of business lines, including

engineering, environmental, legal, GIS, and geosciences.

Increased revenue and contribution five-fold in ten years at URS.

Successfully executed numerous construction and real estate development projects.

1 of 2

JUAN C. VALLARINO, M.SC.

888-***-**** (primary) 011-507-6060-0123 (alternate) ****.*********@*****.***

CAREER TRACK

BTESH & VIRZI REAL ESTATE DEVELOPERS

2008 to Present

Chief Operating Officer

Heads operations and restructuring efforts for this leading Panamanian real estate developer.

Develops optimal organizational structure for the company, strengthens various departments, and

establishes goals and objectives for different functional areas of the business, including sales,

marketing, accounting, human resources, construction, legal, and administration. Leads efforts to

develop policies and procedures for all functional areas. Improves company efficiency through

technological tools for managing documents, payroll, marketing, customer service, accounting,

and legal transactions. Oversees 200+ employees and monitors budgets in excess of $70M.

URS CORPORATION

1993 to 2008

Vice President / Branch Manager / Legal Representative

Assumed P&L responsibility for Panama Operation Marketing and Business Development

activities. Managed numerous technical assignments, such as design efforts and environmental

projects. Approved/controlled expenses and recommended strategies for minimizing tax

liabilities. Supervised up to 50 employees at any given time and trained numerous employees in

technical and administrative matters. Prepared marketing proposals and set up special events.

Determined office equipment needs and prepared corresponding budgets. Provided periodic cash

flow projections. Served as the legal representative of the company in Panama. Ensured that

invoices were collected in a timely manner. Verified that customer satisfaction was met and took

corrective actions when needed. Coordinated with regional offices and headquarters to update

corporate policies and procedures.

ALQUILERES Y VENTAS PANEDI, S.A.

1997 to 1998

General Manager

Oversaw daily business operations such as approval of expenditures, personnel management,

budget reviews, bank relations, construction equipment rentals, sand sales, and bid participation.

Managed a mid-six-figure monthly cash flow. Assumed responsibility for the management of 15

permanent employees and 130+ construction workers. Collaborated with local banks to ensure

financing for project and business operations. Interacted with suppliers to establish credit and

negotiate prices.

CREDENTIALS

Clemson University

M.S. in Environmental Systems Engineering

Florida International University

B.S. in Civil Engineering

Registrations/Certifications

Certified Project Manager (URS)

Real Estate Broker (MICI)

Environmental Auditor (ANAM)

Environmental Consultant (ANAM)

EIT (Florida)

ISO 14000 Lead Auditor

OSHA Forty Hour Health and Safety Trained

Finance for Non Financial Managers (SAAM Consulting)

2 of 2

Contact this candidate