Project Manager Customer Service
Resume:
Jim McMillan
Objective To secure a position in a think-tank environment where ideas are
exchanged openly with a common goal in mind. Also, to prove my
problem solving skills and innovative value to a dynamic organization
eager to implement new ideas.
2006-2009 Spacial Dynamics Institute Mechanicville, NY
Experience Assistant to Owner
• Assisted a master movement educator
• Managed property including over 30,000 square feet of school,
gymnasium, and office space (included renting the space for
activities)
• Designed audio-visual solutions for effective teaching tools
• Captured around a thousand hours of video footage, scanned
into computer, edited and produced over one hundred videos for the
use of teaching proper technique to movement instructors, personal
therapists, doctors, athletes, and teachers
• Video-taped personal therapy sessions, edited and created
customer-specific instructing tools for home utilization
• Worked closely with the community and their children, even
assisting to organize a circus arts camp for the local community
center children
• Teamed with two other people to design and manage an internal
internet community with the NING design
2002-2005 GTS Detroit, MI
Overhead Auditor, Consultant & Small Office Manager
Helped build a business from the ground up
Planned and managed strategic vendor relationships
Managed many accounts, some generated over $20K profit per
year
Researched and presented a cost containment plan for over 50
clients
2000-2002 C 2 Legal Detroit, MI
Account Manager & Sales
Generated leads through researching and phone prospecting
Solved any client objections with projects
Trained customer service representatives on all aspects of the
business
Budgeted an expense account used to increase revenue
Utilized ACT, Outlook and other Microsoft programs in day-to-day
affairs
Closed key decision makers (paralegal, office managers,
associates, partners) with consultative sales process
Communicated client’s needs to the production staff, and made sure
projects were completed accurately, on time
Over 50% growth in volume and billing within my territory
1999 MI Supreme Court Offices of Administration Lansing, MI
Sentencing Information Report Project Manager
Created a system to input thousands of case matters into the
database.
My team did 13 months worth of organization and data entry in 5
months.
Eliminated the need for my own job position (a personal goal).
Education 1994-1999 Michigan State University East Lansing, MI
Majored in Public Policy with an Economics Concentration.
Also covered many courses including several different sciences,
Physics for Engineers (2 years), 400 level Mathematics courses
(through Calculus IV Differential Equations), and many business
administration courses including General Business Law.
2006-2011 Spacial Dynamics Institute Mechanicville,
NY
Currently enrolled in a five year program to study human movement
for effective communication and personal development.
Interests Technological innovation, books, computers, documentaries, alternative
energies, home automation, human movement studies, philosophy,
mathematics, and the human mind & body.
References References will be proudly supplied to prospective employers.
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