Quality Assurance Engineer
Resume:
DEAN T. PANGELINAN
CONCORD, CA 94520-3935
E-MAIL: ****@**********.***
PHONE: 510-***-****
FAX: 801-***-****
CAREER OBJECTIVE:
Employment as a Statistical or Research Analyst for a first-rate, multi-disciplinary enterprise where challenge is the norm,
resourcefulness is essential, and achievements are rewarded!
QUALIFICATIONS SUMMARY:
[*] Academic training and four years of hands-on experience using SAS, R/S-Plus and Minitab for statistical analysis
[*] Highly motivated and self-directed, with a knack for reliably managing multiple priorities in a dynamic environment
[*] Strong analytical & troubleshooting skills and careful attention to detail, with a proactive approach to problem solving
[*] Independently pursuing ASQ Six Sigma Green Belt certification and SAS Certified Base Programmer Credential
EDUCATIONAL BACKGROUND:
M.S. – COMPUTATIONAL STATISTICS – California State University, Hayward (East Bay) • (3.21 GPA) • Due: Dec. 2009
[*] Core coursework: Actuarial Statistics, ANOVA Models, Nonparametric Statistics, Probability Simulation in R,
Statistical Programming, Stochastic Processes, Theory and Application of Regression, and Time Series Analysis
CERTIFICATE – QUALITY MANAGEMENT PROGRAM – California State University, East Bay • (GPA TBD) • Due: Dec. 2009 [*]
Core coursework: Applied Quality Assurance, Quality Engineering, Statistics/Probability for Science & Engineering
POST-BACC. CERTIFICATES – APPLIED & THEORETICAL STATISTICS – California State University, East Bay • Dec. 2008
B.S. (Dual Major) APPLIED MATHEMATICS & STATISTICS – California State University, Hayward • (3.16 GPA) • Dec. 2004
[*] Core coursework: Advanced Statistical Packages, Linear Programming, Operations Research, Ordinary and Partial
Differential Equations, Probability Theory, Statistical Inference, Stochastic Processes, and Topics in Optimization
CERTIFICATE OF ACHIEVEMENT – TECHNICAL WRITING PROGRAM – Chabot College, Hayward, CA • Dec. 1993
[*] Core coursework: Engineering Graphics, Library Research, Report Writing, and Technical Writing Workshops
A.A. – COMPUTER SCIENCE (W/EMPHASIS IN MATHEMATICS) – Chabot College, Hayward, CA • (3.02 GPA) • Dec. 1993
A.A. (DUAL MAJOR) – COMPUTER SCIENCE (GENERAL) & JOURNALISM – Chabot College, Hayward, CA • June 1992
TECHNICAL SKILLS:
MATHEMATICAL & STATISTICAL APPLICATIONS: (Int.) Minitab, R/S-Plus, SAS; (Nov.) Maple, Mathematica, Matlab;
PROGRAMMING LANGUAGES: (Nov.) Assembly Language (IBM 80x86), (ANSI) C, FORTRAN, PASCAL;
DATABASE TECHNOLOGIES: (Int.) Crystal Reports, Informix*; (Nov.) Microsoft Access, SAP R/3, SQL*;
DESKTOP APPLICATIONS: (Adv.) Microsoft Word & Outlook; (Int.) Microsoft Excel, Microsoft Visio, Microsoft Project;
PUBLISHING SOFTWARE: (Adv.) Adobe Acrobat Professional, Adobe PageMaker, Harris XP-21 Pagination & Classified
Advertising System; (Int.) Multi-Ad Creator; (Nov.) Adobe Photoshop, Multi-Ad Creator, Adobe In-Design;
WEB APPLICATIONS: (Adv.) Internet Explorer, Mozilla Firefox, Apple Safari; (Int.) Adobe Dreamweaver MX;
NETWORK TECHNOLOGIES: (Adv.) Microsoft NT Server, Novell Netware/Intra-Netware, IPX/SPX, FTP, VPN, Ghost;
OPERATING SYSTEMS: (Adv.) Apple MacOS (7.x-9.x), Microsoft Windows (9x-XP); (Nov.) Linux (Ubuntu);
(Adv. = Advanced … Int. = Intermediate … Nov. = Novice)
DEAN T. PANGELINAN PAGE 2
PROFESSIONAL EXPERIENCE:
GRADUATE STUDENT ASSISTANT – California State University, East Bay – Hayward, CA – (Feb. 2007 to Present)
[*] Maintain the Institutional Data module of CSUEB's e-Portfolio for the Office of Planning & Institutional Research –
http://www.csueastbay.edu/ira/ – in compliance with the Rehabilitation Act of 1973 (29 U.S.C., 794d, Section 508)
[*] Aid in the design and construction of ad hoc campus surveys, and deploy them using SurveyGizmo and Internet e-mail
[*] Generate institutional data reports using Adobe Dreamweaver MX, Microsoft Excel, Acrobat Professional, and SAS
CONTRACT STATISTICAL ANALYST – California State University, East Bay – Hayward, CA – (Aug. 2006 to June 2008)
[*] Analyzed quarterly program satisfaction surveys for the university’s Office of Student Life & Leadership Programs –
performing extensive data cleaning, and identifying opportunities for improvements to existing survey methodologies
[*] Generated ad hoc reports and executive-level summaries using Microsoft Word & Excel, Minitab, R/S-Plus, and SAS
TELEPHONY SUPPORT ENGINEER – E-Loan, Inc. (Banco Popular) – Pleasanton, CA – (Oct. 2004 to Feb. 2006)
[*] Provided senior level administration, support and maintenance of Avaya Media Servers and Media Gateways, and
legacy digital and TDM telecommunications equipment in a 900+ user environment with multiple call center
applications
[*] Continually updated documentation of telecom system features and software translations using Microsoft Word & Visio
TELECOMMUNICATIONS ADMINISTRATOR – DirecTV Broadband (Telocity, Inc.) – Cupertino, CA – (Aug. 2000 to Feb. 2003)
[*] Reprogrammed (from scratch) an out-of-state campus’ PBX, bringing online a fully-fledged call center in two days
[*] Redesigned and deployed an enhanced reconfiguration of corporate voice-terminals with 99% employee buy-in
NETWORK TECHNICIAN II/III – ADMINISTRATOR – Mattel Interactive (TLC, Inc.) – Fremont – (Aug. 1996 to Aug. 2000)
[*] Obtained 46% greater efficiency in least-cost routing across both PSTN and toll-free circuits
[*] Led the successful recovery of campus PBX & voice-mail systems following a catastrophic loss of service
VOLUNTEER EXPERIENCE:
FACULTY ASSISTANT – The Chabot Spectator – Chabot College, Hayward, CA – (Sept. 1992 to Dec. 1992)
[*] Rewrote the publication’s Policy & Procedures guidebook to comply with the ethics codes of the Associated Press
(AP), the Associated Collegiate Press (ACP), and the Journalism Association of Community Colleges (JACC)
EDITOR-IN-CHIEF/AP WIRE EDITOR – The Chabot Spectator – Chabot College, Hayward, CA – (Sept. 1991 to July 1992)
[*] Led a staff of 15+ to a record 28 Journalism awards, including recognition as an All-American College Newspaper
[*] Reduced publishing expenses by 12 percent while surpassing yearly production goals under aggressive deadlines
PRESIDENT – California Student Association of Community Colleges (CalSACC), Region IV – (June 1990 to June 1991)
[*] Coordinated the endeavors of 17 appointed or elected advocates in representing the rights and interests of 180,000+
California Community College students attending 13 CCC campuses between Livermore and Monterey
PRESIDENT – Associated Students of Chabot College (ASCC) – Hayward, CA – (June 1990 to July 1991)
[*] Directed the public affairs of a 17,000+ member student association with a yearly budget in excess of $130K
[*] Awarded the sole student appointment to the executive board of CLPFA, the collective bargaining unit for district
faculty
CERTIFICATIONS:
CERTIFICATE OF COMPLETION – “Designing Accessible Web Sites” – GSA (508 Universe) – June 2008
SINGLE SUBJECT MATTER PREPARATION PROGRAM – MATHEMATICS – California State University, East Bay • June 2008
PROFESSIONAL AFFILIATIONS:
AMERICAN SOCIETY FOR QUALITY – (#63420746)
AMERICAN STATISTICAL ASSOCIATION – (#134746)
ASSOCIATION FOR COMPUTING MACHINERY – (#6262646)
INSTITUTE OF MATHEMATICAL STATISTICS – (#36125)
MATHEMATICAL ASSOCIATION OF AMERICA – (#360638)
ACADEMIC & PROFESSIONAL TRANSCRIPTS AVAILABLE UPON REQUEST
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