Project Manager Management

Amy Allen

209-***-**** ***********@*****.*** 510-***-****

EXPERTISE

Technical Skills: PeopleSoft HRMS, Oracle, ADP, Kronos, Microsoft Office, Outlook, SAP, Intraspect, Windows, WordPerfect,

PowerPoint, X-Metal, Dreamweaver and Visio.

PROFESSIONAL EXPERIENCE

Provided advice and guidance to management and non-management employees at all levels of the organization regarding employment

issues using extensive knowledge of the law and excellent communication skills. Consulted with management on work group

interventions to enhance productivity and minimize the potential for risk or litigation. Collaborated with other HR departments and

employees to enhance work relationships throughout all levels of the organization.

• Responsible for more than 2000 employees in more than 125 locations from Bakersfield, CA to the California/Oregon border

across several business lines including Retail Banking, Commercial, Home Loans, Risk Operations, Bank Operations,

Compliance, and corporate support functions.

• Educated, supported and strategized with all levels of management up to the Executive Vice President level.

• Conduct internal investigations in response to allegations of harassment, discrimination, and workplace violence. Provided

reports to legal and coached management on proper action.

• Identified trends in Employee Relations and developed and provided regular proactive training to management to facilitate

development of management skills and to prevent risk.

• Interfaced with in-house and external legal counsel during the negotiation and settlement of cases.

• Ensured adequate and proper documentation for employment actions, including outplacement, job reassignments, corrective

actions, ADA/FMLA issues, and staffing plans.

• Maintained knowledge of trends, new developments, and current legislation in human resource management with particular

emphasis on EEO laws and court decisions. Additionally, remained aware of changes in all policies, compensation, and benefits.

• Assisted the EEO group with gathering information to respond to formal agency charges (i.e., EEOC, Department of Labor,

National Labor Relations Board, etc.).

Managed all aspects of HR in a union plant of 1000 employees with 3 contracts. Duties included employee relations, payroll, benefits,

hourly and salaried recruiting, grievance management, vacation approvals, employee scheduling, training, new program roll-outs,

FMLA/CFRA, and managing a staff of 7.

The HR team interpreted the union contract and systematically began enforcing management rights resulting in over $2.5 million in

annual savings while maintaining normal grievance and arbitration activity levels.

Introduced labor optimization project combining jobs allowing the elimination of over 100 jobs.

• Enforced the union contract rules to save over $600,000 per year in sick pay and benefit costs.

• Reduced the annual grievance cost by one-half over the prior 5 year period.

• Eliminated artificial caps on the number of job holders for key positions resulting in reduced overtime.

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• Implemented a flex schedule reducing overtime and saving over $500,000 in a 4 month period for the Maintenance department

alone.

• Created and implemented new leave and attendance policies. Created policies and implemented a systematic and fair

attendance tracking system.

• Assisted in contract negotiations.

• Challenged sick notes and medical restrictions, resulting in reduced sick pay claims and 25 employees being released to full-

duty.

• Introduced minimum job standards and qualifications for all bid jobs. Began promoting employees based on qualifications

over seniority, while disqualifying bid holders from jobs that they were not performing to standard.

• Implemented safety incentive programs and began formal documentation of safety violations resulting in a dramatic decline

in workers compensation activity.

• Maintained a bi-weekly communication to employees to reinforce key performance objectives.

Barclays Global Investors, San Francisco, CA 2000-2003

Senior HR Analyst and Project Manager

Worked with all functions of HR including Recruiting, Training, Operations, Compensation, Employee Relations and Benefits both as

an HR Analyst and a Business Systems Analyst/Project Manager. Streamlined and automated multiple global processes into a single

automated process. Oversaw the documentation of current policies and procedures, manage expatriate administration, acted as

Benefits Administrator, oversaw the employee call center and delivered new hire orientation.

• Project managed and served as a Business Analyst on several HR initiatives. These initiatives resulted in the streamlining

and automation of separate global processes into a single automated process. Sample duties include developing business

requirements, writing detailed technical specifications, and managing to time, resource and budget constraints. Sample projects

include: upgrading to PeopleSoft 8.3, implementation of PeopleSoft self-service modules, resume database, recruiting process

workflow, automated performance management form, global HR website, online vacation requests, online training enrollment,

online training, and the annual bonus and compensation program.

• Developed business requirements and project managed the creation of a global HR website eliminating the need for 5 local

sites (US, Australia, Canada, Japan, and the UK). Also, managed the review and documentation of HR policies and procedures to

be posted on the site. Resulted in single online communication/marketing platform for HR, an online employee handbook and

consistency in policies and procedures globally.

• Managed employee call center, designed and implemented auto-attendant to route calls directly to functional specialists

and created user manual for operators. Resulted increased employee satisfaction, reduced employee wait time and allowed the

reallocation of 1 full-time HR resource.

• Managed the Global Assignee Program. Acted as the vendor manager and primary internal assignee contact. Managed

the transition of the Global Assignee Program from in-house to outsource. Developed new policies and procedures. Resulted in

best employee satisfaction survey results in the history of the program.

Mervyns California, Livermore, CA 1998-2000

Team Relations

Managed HR/Operations for a population of 250 in a retail environment. Responsible for all aspects of Recruiting, Payroll,

terminations, Training, Employee Relations, Workers Compensation and Benefits Administration. Oversaw operational areas such as

the daily cash audit, HRIS, payroll and budget.

• Managed 7-15 direct reports.

• Met hiring goal in “hard-to-hire” market for first time in store’s history.

• Met efficiency requirements while creating schedules for up to 250 people.

• Administered the drug free workplace program.

• Provided training on all new policies and procedures.

• Conducted the annual pay for performance review.

EDUCATION

University of the Pacific, BS, Business Administration

University of California Berkeley, Certificate in Project Management

CONTRACT EXPERIENCE

Benefits Presentation Facilitator, Total Benefit Communications, 2009 (present)

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Compensation and Benefits Manager, PacWest Telecomm, 2005

HR Representative, Lawrence Berkeley National Lab, 2004

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