Customer Service Manager
Resume:
J ohn See
* ** ******** ***. *. RSC ***
Monmouth, OR 97361
J *****@*******.***
C AREER OBJECTIVES
T o obtain a network administration, software development, or database administration position within
an organization possessing high standards, cutting-edge ideas, and high expectations and
appreciation of its employees.
A BOUT ME…
I a m a highly-motivated, hard-working individual with a passion for computers. I work well under
pressure and in fast paced work environments and possess solid problem solving skills. I learn very
quickly and can adapt to situation on the fly. I enjoy working with others and have very good
leadership skills. I am dedicated, dependable, respectful, and trustworthy.
S KILLS
D atabase Administration:
C reated, designed, and implemented an online membership application for use of
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storing and tracking member information using Microsoft Access.
R ecommended security measures that were later implemented to keep database
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information confidential.
L earned the Structured Query Language to create complex queries that extract data
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needed for member reports.
I dentified weak database design and demonstrated the correct methods to upgrade
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and optimize the dataset.
D esigned and implemented a back-end database for a web application built for Main
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St. Pub and Eatery.
A lgorithmic Theory:
E xperience in creating depth first and breadth first traversals to be used with tree
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data structures.
E xperience in implementing backtracking methods into solutions for the N-Queens,
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Sum of Subset, and Knights Tour problems.
C reated divide and conquer solutions for solving problems with Bubble and Merge
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sorts and Maximum Subsequence Sum.
P rogrammed greedy solutions to solve the minimum coin problem, Knapsack
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problem, and the Lazy contractor problem.
K nowledgeable in Floyd’s method to prove algorithm total correctness.
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O perating systems:
S tudied the creation of an operating system from the ground up.
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I mplemented process and thread scheduling using Java.
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E xperience in implementing preventative measure to avoid deadlock situations.
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C omputer Hardware:
E xperience in designing and assembling computer systems for personal and business
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use cases.
E xperience in diagnosing computer hardware malfunctions.
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K nowledge in a wide variety of different computer hardware components and their
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compatibilities.
I nternet and networking:
K nowledgeable in internet encryption and security measures.
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F amiliar in the areas of internet attack including forms of hacking, spoofing, and
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hijacking.
I mplemented and tested wireless and mobile networks.
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S tudied extensively each network layer and characteristics that go along with them.
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M anagement Experience:
M anagement experience in retail environments with responsibilities of retail store
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inventory ordering and inventory organizing for Safeway Inc. and Albertsons Co.
C ash handling and customer service experience with Safeway Inc. and Albertsons
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Co.
E mployee efficiency tracking for Safeway Inc.
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S tore operation problem solving for Safeway Inc. and Albertsons Co.
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S oftware implementation / testing
C reated user applications with GUIs using C# and ASP.NET for web hosting of menu
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items, event activities, and customer suggestions and surveys for Main St. Pub and
Eatery in Monmouth, Oregon.
T ested project modules rigorously throughout a full design and implementation
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process.
E DUCATION
W estern Oregon University 2 009
M onmouth, Oregon
B .S., Computer Science with Business minor Overall GPA 3.48
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WORK EXPERIENCE
A lbertsons Inc . 2003-2005
K lamath Falls, Oregon
F uel Station Assistant Manager
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S afeway Inc. 2 000-2003
K lamath Falls, Oregon
S tock crew foreman
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