Customer Service Supply Chain

SENIOR OPERATING & MANAGEMENT EXECUTIVE

UNIQUE VALUE PROPOSITION

Versatile and well-qualified professional offering 20+ years’ comprehensive achievements with Supply Chain

Management, Purchasing, Production Planning, Inventory Control, Manufacturing, Distribution, and Customer

Service. Ability to see the big picture and implement process improvements that ensure revenue gains. Utilizes out-

of-the-box approaches, adapts to new business environments, and provides innovative management techniques

that result in enhanced business practices, increased productivity, cost containment, and profits.

o Planned, negotiated, purchased and relocated manufacturing & support operations within the US without

customer interruption

o Re-conceptualized total business operations, which led to a complete turnaround of the company

CORE COMPETENCIES INCLUDE:

Strategic Planning ~ Multi-Site Operations ~ Team Building ~ Systems Implementation ~ Forecasting ~ P&L

Logistics ~ Operations ~ Supply Chain Management ~ Lean/Cellular Manufacturing ~ Customer Service

Start-Ups & Turnarounds ~ Sales & Marketing ~ Distribution Centers ~ Engineering ~ Negotiations ~ Budgets

Inventory Control ~ Transportation ~ Scheduling ~ ISO compliance ~ Leadership ~ Visionary ~ Mentor

MBA, BALDWIN WALLACE COLLEGE, Berea, OH

BS, Distribution/Logistics Management, JOHN CARROLL UNIVERSITY, University Heights, OH

PROFESSIONAL HISTORY

MAS INC., Richfield, OH

OPERATIONS MANAGER, 2005 – 2009

Hired by company President to oversee all operations. Manage the supply chain, customer service, and distribution

operations for this full-service distributor for the premium incentive industry. Also, manage purchasing, inventory

control, transportation, customer service, data entry, quality assurance and personnel management. Report to

division President and have four direct reports.

• Redesigned complete operations and facility re-conception to improve total overall operating efficiencies

and increase customer satisfaction, to accommodate a 20% growth in sales.

• Restructured operating systems to optimize the physical layout and work flow processing. Efforts resulted

in cutting capital investment in inventory $1.3 million, while increasing customer on-time delivery

performance, and led to a 30% productivity gain, including headcount reduction.

• Added $ 4 million in sales – $465,000 in operating profit – after performing a business development

analysis and the subsequent integration of two major product lines.

• Implemented company-wide performance reporting for all facets of the business. Established daily and

monthly measurements, including operations, customer service, inventory and returned goods processing.

HADRIAN, INC., Mentor, OH

GENERAL MANAGER, 2000 – 2004

Recruited to plan and direct the turnaround and return to profitability of the United States operations. Given full

autonomy for reengineering the entire business infrastructure, including P&L responsibility for sales, manufacturing,

distribution, engineering, customer service, quoting and estimating. Had five direct reports.

• Turned around US operations completely, making it the market leader for the industry, by restructuring the

organization, implementing cellular manufacturing concepts and basic lean manufacturing techniques,

increasing accountability, reducing inventory and operating costs, and dramatically increasing customer

service levels.

JOSPEH CZEKAJ *******@**********.*** PAGE TWO

GENERAL MANAGER, continued

• Improved overall operating efficiencies after relocating the company's US operations. Negotiated,

designed, developed and purchased a new facility.

• Increased Gross Margin 45%, and increased sales $2 million after introducing new product line and

expanding the stock program.

• Implemented a customer service transportation program for all distributors that generated an additional

$250,000 in operating profit.

• Oversaw the manufacturing CNC work centers purchase of $250,000.

• Served as team leader for JD Edwards/PeopleSoft implementation.

OSBORN INTERNATIONAL, Cleveland, OH

OPERATIONS MANAGER-SUPPLY CHAIN, 1990 – 2000

Responsible for the strategic planning, development and management of the distribution center, overseeing all

phases of warehousing and distribution operations, and for the total supply chain for materials. Managed an $8

million budget. Had four direct reports.

• Orchestrated a complete turnaround of the distribution organization by redesigning and utilizing bar coded

radio frequency. This led to the overall improvement and process of collecting real time data in production

and processing operations.

• Established the supply chain management organization, to include sales and operations planning,

forecasting, materials planning, purchasing, supplier management and transportation. Also, planned and

implemented the MRP system from order entry through shipping,

• Key member in implementing lean manufacturing/cellular practices throughout the organization.

• Saved $250K annually after implementing a transportation program for all company facilities.

• Developed and implemented an Inventory Accuracy system that improved accuracy 30%.

DOMTAR GYPSUM, Independence, OH

DISTRIBUTION MANAGER - EASTERN UNITED STATES REGION, 1988 – 1990

Recruited to direct the staff, trucks, rail, barge, intermodal transportation, warehousing, inventory control,

forecasting and production for this multi-plant region. Oversaw four direct reports.

• Negotiated the purchase, and supervised the start-up of three distribution facilities. Efforts resulted in

increased market penetration and improved start-up profit margins of 20%

• Saved $400K annually after initiating a distribution plan that included system-wide sourcing and production

management.

• Improved on-time deliveries 98% after negotiating a quality program for carrier performance.

TRW REPLACEMENT PARTS DIVISION, Cleveland, OH, 1984 – 1988

WAREHOUSE SUPERINTENDENT, 1986 – 1988

OPERATIONS ANALYST, 1984 – 1986

Promoted to direct the warehousing and distribution for this 750,000 sq ft facility. Responsible for inventory control,

production, scheduling, costs controls, forecasting and warehouse supervision. Also, directly responsible for an

automated packaging operation that included 10 production centers. Had five direct reports. As Operations Analyst,

evaluated, maintained and implemented computerized applications.

• Reduced order turnaround from five to two days after implementing an order entry relay system that

incorporated TRW's total customer service and business requirements.

• Developed and implemented forecasts for cost, budget and manpower, utilizing a $13 million annual

budget.

• Designed and implemented a bar code data collection shop floor control and time and attendance system,

in addition to an on-line receiving system and modified bill of lading and packaging system that streamlines

those areas, making them more efficient.

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