Active Directory Technical Support
Resume:
Jan-Michael Smith
Memphis, TN *****
********@*****.***
SUMMARY
Successful information technology professional with over four years of diversified and
progressive information systems experience focusing on network analysis, systems migration,
programming, computer repair, software installation/troubleshooting and mainframe security.
Proven achievements in providing guidance with server/client-based systems, active directory,
lotus notes and other software applications. An organized team player with extensive follow-up
and follow-though skills, and recognized by peers and superiors for ability to work independently
with an exceptional degree of success.
EDUCATION
Master of Science Operations Management University of Arkansas
Fayetteville, AR
Bachelor of Science Computer Engineering Technology (Cum Laude)
University of Memphis Memphis, TN
TECHNICAL KNOWLEDGE
Lotus Notes System Center Windows 2000, XP, Vista
Configuration Manager
Intermec Printers / Scanners Server 2003
(SCCM)
Loftware C, C++, Java, Transact-SQL
Catia
Extra Mainframe Program Active Directory
Pocket PC
Microsoft Office Microsoft SharePoint / Project
CERTIFICATIONS
A+, Certified Network+, Certified
PROFESSIONAL WORK HISTORY
Parker Hannifin Corporation / Mobile Climate System Division 2006 – 2009
A Global Leader in Motion and Control Technologies with over 57,000 employees in 47
countries and 118 divisions and a manufacturer of refrigerant control components for
automotive and heavy truck air conditioning components.
IT Analyst 2007 – 2009
Provided technical support to 50+ business professionals at our Collierville location and remote
support at our eight plants in the Unites States and Mexico.
Jan-Michael Smith Page 2
IT Systems Analyst (continued)
Solved issues that involved lotus notes applications, virtual private networks (VPN),
active directory, barcode printers, mainframe security and LAN issues.
Reduced troubleshooting time by 30% by streamlining Microsoft SharePoint site that
centralizes all IT divisional documents and software for administrators at eight plants.
Created a test computer for Barcode System that emulated shipping process to permit
testing of as many as 10K barcode labels without affecting real-time production.
Maintained security for several of lotus notes databases and active directory accounts 0f
150+ users.
IT Technical Support 2006 – 2007
Provided technical support to the Collierville office and assisted the network administrator.
Worked directly with the network administrator in troubleshooting LAN, Server 2003 and
ISDN problems.
Managed the daily computer support and networking problems for 50+ users.
Maintained the inventory for all printers, fax machines, pocket pc, laptops and desktop
computers throughout 8 locations across the US.
Solectron Corporation Memphis, TN 2006 – 2007
A leading Electronics Manufacturing Services provider that focused on delivering design,
engineering and manufacturing services to automotive, computer, and industrial industries.
Computer Repair Technician
Provided computer repair and software analysis for the Hewlett Packard division of Solectron.
Repaired and assembled over 80+ Dell and HP laptops a week.
Assessed and repaired software performance issues for Windows applications.
Performed quality checks on all outgoing laptops, reducing the expenses that may occur
in having to perform duplicate services.
Memphis City Schools Memphis, TN 2000
Memphis City Schools is one of the largest school districts in the United States.
Information Technology Intern
Participated in a three month program that introduced students into the world of information
technology by assisting with tasks that are led by IT professionals
Performed routine maintenance security/analysis on all workstations for 10+ schools.
Assisted in the computer inventory process for three school districts.
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