Project Manager Quality Assurance

Jason Terlizzi

**** *. ******** ******* #**** Chicago IL, 60610

Mobile: 773-***-**** Email: *************@*****.***

IT Project Manager

Poised to contribute unique blend of project-management, business analysis, and exemplary customer-support

skills, along with commitment to excellence, to your firm’s value by ensuring that projects support strategic

mission and objectives within scope, budget, and schedule are met on time.

Professional Profile

! Results-driven IT project manager with a proven track record in increasing efficiency and customer

satisfaction.

! Creative thinker and analytical problem-solver with demonstrated ability to impact projects from planning

through execution/completion.

! Exceptional interpersonal communication skills with the ability to interact with clients and all levels of

management.

! Decisive, energetic, team player who enjoys every aspect of project planning and execution

Education

! M.S., in Management Information Systems, Nova Southeastern University

! B.S., in Information Technology, Indiana State University

! A.S., in Computer Information Systems, Ivy Tech College

Certifications

! Certified Client-Side Web programmer, University of Illinois (2009 expected completion)

Areas of Expertise/Technical Skills

! Project Methodologies: SDLC, Agile, Waterfall

! Project Tools: MS Project, MS Visio

! Operating Systems: Microsoft, Mac, Linux

! Office Suites: MS Office, Sun Open Office

! Computer Languages: HTML, XHTML, XML, JavaScript, CSS, Ajax

! Information Systems: Dovico, Mactive, InfraEnterprise, Tivoli, SAP Business Objects

Professional Experience:

Consultative Engagements 6/2007 – Current

Chicago Sun-Times 2/2009 – Present

IT Project Manager

Participated in multiple Mactive system upgrades and the consolidation of STNG-wide call centers. Develop and

maintain SWAT project flows and system deployment.

! Provide support for both IT and Business departments, including production timetables, status reporting,

client/team coordination, and quality assurance.

! Introduce development and standardization of client needs assessments and product specifications for

revenue generating projects.

! Define and achieve client needs through one-on-one sessions and on-going communications.

! Develop business flow models to ensure the highest level of success for system development and

project launch.

! Developed transition plans to consolidate 5 call centers.

Blue Cross Blue Shield Association 11/2008 – 2/2009

IT Project Coordinator

2

Worked with a team of 5 help desk analysts for each release of Blue the health insurance data system.

Launched new processes to effective automate daily reporting.

! Responsible for developing business flow to ensure communication and goals were met.

! Analyzed bug/ticket trends for each product release.

! 2

Responsible for reducing open issues regarding project Blue

! Developed automated reports for upper management in multiple departments

! Owned the process for both IT/Business departments.

! Responsible for cross-functional tasks with system, and programming analysts

Liquidus Marketing 8/2008 – 11/2008

IT Project Manager

Supported both Monster.com and Comcast during Monster VOD project. I was also the team lead for bringing

Monster.com from online job postings to video on demand.

! Provided leadership and customer relationship with senior members of Monster.com to launch Monster

on Demand Phase 1 and 2.

! Developed business models and technical specifications for Monster daily ingest feeds

! Worked with developers to create back-end solutions compatible with Liquidus server apps and

Comcast VOD software.

! Responsible for cost analysis and daily/weekly status reporting

! Responsible for requirements gathering, project schedules and resourcing

Bank of America 2/2008 – 8/2008

IT Project Coordinator

I was responsible for leading 6 desktop technicians to build and deploy Bank of America hardware during the

transition project from LaSalle Bank.

! Trained technicians on data migration process and procedures

! Supported senior management and directors for 2 days after migrations

! Responsible for 1,000 PC and Laptops

! Created WBS to ensure quick product launches

! Handled equipment orders and pickups

! Worked with directors and executives to gather software and business needs

Corus Bank 6/2007 – 2/2008

Financial Database Analyst

I automated financial reports using Business Objects and SQL 2003. Analyzed data trends using multiples

databases and data warehouses.

! Monthly management of financial reports using Access and Business Objects

! Automated daily, weekly reports using VBA

! Created Ad-hoc and scheduled reports with SAP Business Objects

! Developed front-end interfaces for upper management for data manipulation

! Managed accounting data using SQL2003

Indiana State University 8/2006 – 6/2007

Desktop Support (Internship)

I was on a team of 5 support members that developed disk images and provided hardware support.

! Troubleshot PC’s and investigated and resolved system failures in both a PC/Mac environment

! Troubleshot local and network printers

! Created disk images for PC/Mac environment

! Installed software upgrades and new software packages

! Maintained student computer labs with updated software and virus protection

Ivy Tech College 5/2004 – 8/2006

Desktop Support (Full-Time)

I worked directly under the desktop administrator providing end-user support.

! Troubleshot PC’s and investigated and resolved system failures in both a PC/Mac environment

! Troubleshot local and network printers

! Created disk images for PC/Mac environment

! Installed software upgrades and new software packages

! Maintained student computer labs with updated software and virus protection

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