Customer Service Manager

JUSTIN PETERS

***********@*****.***

**** ******* *** *** *******, TX 78240 210-***-****

SUMMARY OF QUALIFICATIONS

Highly motivated IT professional with demonstrated ability to quickly learn and implement new

technologies and platforms. Excellent problem-solving, troubleshooting, and organizational skills.

Seeking an administrator or technician position at a growing company with a need for the solid

technical knowledge and skills necessary to provide exemplary user support.

Track record of successfully resolving internal and external customer issues in a timely

manner.

Wide base of technical knowledge, including: hardware installation and troubleshooting,

client/server installation and maintenance, networking technologies, and security.

Proven ability to develop new methods and processes to accomplish efficiency,

collaboration, time- and cost-savings.

Demonstrated skill in training coworkers and customers in the use of various applications

and information systems.

TECHNICAL EXPERTISE

Certifications: A+, Network+, Security+, MCSA: Security on Windows Server 2003

Operating Systems: Windows 9x & XP, Windows 2000 Server, Windows Server 2003

Hardware: Installation and troubleshooting of workstations & laptops, RAID,

Network Cards, Memory, Printers and other peripherals, Routers,

Switches, and other networking components

Software: MS Active Directory, Novell Client, IIS Server, Remote Desktop,

Microsoft Office Suite, OpenOffice, Lotus Notes Client, J.D. Edwards

OneWorld, Autodesk Buzzsaw

Networking: IP Addressing and Subnetting, LAN/WAN, TCP/IP, DNS, DHCP, WINS,

POP3, SMTP, FTP, VPN, NAT, ICMP, Authorization Protocols,

Encryption Protocols, PKI, Firewalls, IDS

PROFESSIONAL EXPERIENCE

WOODSIDE HOMES – San Antonio, Texas 2003 to 2007

Purchasing Coordinator

Setup, maintenance, and troubleshooting of computers, network, and company website.

Acted as point of contact for the corporate IT department.

Maintained plan distribution software and trained internal and external users in its use.

Trained subcontractors in the use of self-service portal.

Adjusted department budgeting to conform to new corporate purchasing system and trained

employees in its use.

…Continued…

JUSTIN PETERS

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Professional Experience Continued

INFONXX – San Antonio, Texas March 2003 to July 2003

Customer Service Representative

Assisted in training new employees.

Recognized as call center Employee of the Month.

HASTING’S – Waco, Texas 1999 to 2000

Software Manager

EDUCATION

Master of Business Administration (expected 2011) UNIVERSITY OF TEXAS AT SAN ANTONIO

Bachelor of Science in Informatics BAYLOR UNIVERSITY – Waco, TX

References Available Upon Request

Contact this candidate