Manager Customer Service

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MICHAEL L. WOLFE

Spartanburg SC H 864-***-**** C 864-***-**** *********@*****.***

BUSINESS MANAGER • LEAN LEADER AND PRACTITIONER

Summary

Extensive Lean and continuous improvement leadership in the paper, plastics and textile industries.

Experienced in strategic planning, design, development, installation and management of corporate wide

initiatives in production, administrative and sales departments. Established track record of using process

improvement knowledge and exceptional negotiating skills to build acceptance and motivate people for

results.

Areas of Expertise

Lean Enterprise: Strategic Planning - Kaizen - Value Stream Mapping - 5S - Rapid Change Over - TPM -

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Visual Work Place - Standard Work - KANBAN - Material Movement - Operator Balance - Culture

Change

Cost Accounting: Product - Standard - Activity - Analysis - ERP - Monthly Closing - ROI

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Supervision: Production - Staff - Project

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Industrial Engineering: Job Layout - MOST - MTM - Time Study - Inventory Measurement

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Marketing: Research – Sales - Pricing - Customer Service

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Computer: Excel - Word - PowerPoint - Access - ERP – Electronic Data Interchange

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PROFESSIONAL EXPERIENCE

MILLIKEN AND COMPANY

One of the largest privately held textile and chemical companies in the world

Advanced Production Manager / Lean Standard Work Champion, Greenville, SC 2008 - 2009

• Managed 3 production departments with 41 hourly and 2 salaried associates

• Used Lean Visual Work Place and Standard Work techniques to increase productivity by 40%

• Used DMAIC process to reduced machinery stop levels by 50%

• Led plant wide Lean Standard Work teams that resulted in $1MM annual savings

Senior Industrial Engineering Manager / Lean Practitioner, Union, SC 2007 - 2008

• Led Lean teams in 3 plants, instructed Lean classes for management and hundreds of hourly

associates, Value Stream Mapped of all major product lines, completed over 40 Standard Work

projects, established 4 KANBAN systems, setup incoming, in-process and out going controlled

Supermarkets, established Visual Work Place in all departments, performed several Operator Balance

Studies, completed 12 Rapid Change Over projects, and completed many Kaizen events that resulted

in over $3MM annual savings

• Instructed Lean classes at yearly Company wide Industrial Engineering conference

• Designed structure and procedures to empower production associates to actively participate in Lean

and other continuous improvement projects

• Managed all Industrial Engineering functions including maintenance of Activity Based Cost System

• Used Lean Rapid Change Over process to lead team to 80% downtime reduction all machines in plant

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MICHAEL L. WOLFE

CARAUSTAR INDUSTRIES

One of North America’s largest manufacturers of paperboard and converted paper and plastic products

Corporate Process Improvement Manager, Greenville, SC 2006 - 2007

• Lean Leader and Facilitator for 46 locations in US and Canada

• Led Kaizen events that resulted in $5MM annual savings

• Led Corporate Lean Standard Work Team that saved $3MM annually

Corporate Cost/Pricing Manager, Pineville, NC 1985 – 2006

• Assisted in strategic planning, design and creation of Lean initiatives for all of company

• Successfully implemented sustained Lean process in 46 locations

• Designed, developed, installed and managed costing system that has been used for over 20 years in 46

international locations contributing to over $100MM in profits

• Designed, developed and managed company production reporting systems that contributed to a 50%

increase in productivity

• Helped retain customers that accounted for 20% of total sales by leading the implementation of

Electronic Data Interchange

• Led conversion of yearly market survey from hard copy to PC electronic format that reduced yearly

update time from 2 months to 2 weeks

• Managed Consumer Products Division’s Pricing System. Improved system update turn around time

from 1 month to 1 week

• Leadership role on ERP conversion design team

• Initial costing project led to retention of what was to become most profitable product

• Created and managed costing and pricing system for unprofitable plastics division that resulted in

turn around to profitability

PRIOR

Progressively responsible positions, with record of successful performance as: Engineering/Equipment

Maintenance Planning and Energy Coordinator, Industrial Engineer, Production Supervisor in complex,

production-oriented, quality and productivity-focused manufacturing operations

SPARTANBURG TECHNICAL COLLEGE, Spartanburg, SC

Instructor of Management Science

EDUCATION

Harris Lean Systems, Lean Practitioner Certification

Productivity Inc., Lean Practitioner Certification

Clemson University Graduate School, Coursework for Masters of Management degree

University of South Carolina B.S., Business Management

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