Customer Service Manager

Location:

Posted:

March 09, 2010

Dean A Martinez

****.*********@*****.***

Summary of Qualifications

Credit Returns Manager / Shipping & Receiving Warehouse Manager / Accounts Receivable Specialist

18 years of diversified experience in customer service and credit returns management. Specific

responsibilities have included the following:

Customer Service Accounts Receivable

Account Management Employee Training

Shipping /Receiving Management Credit memo Specialist

Inventory Control Specialist Transfer Consignment

Purchase Order processing Collections Specialist

Professional Experience

11/2007 – 5/2009 Warehouse Manager, Shipping and Receiving Manager – Americopy Inc Mesa AZ

Responsible for day to day operations in Shipping & Receiving department. Managed two

warehouse buildings (corporate headquarters warehouse and offsite warehouse). Solely

responsible for the inventory on 3 national accounts (RSC, Horizon & Canyon Communications).

Coordinated with Sales Representatives to facilitate shipments of product produced daily. Also

responsible for processing and shipping trade show materials in a timely manor. Expert in standard

shipping on LTL’s with FedEx, UPS, USPS, SAIA, Estes & Conway.

1995 – 9/2007 Credit Returns Manager, Customer Service Specialist – SimpleTech-Fabrik Santa Ana CA

Simple Technologies was sold to Fabrik Incorporated in February 2007. I was retained as Credit

Returns Manager. Acted as liaison between clients and warehouse for all returns for refund and

replacement. Worked closely with A/R, Collections and Accounting departments auditing parts

received based on contractual agreements and policies. Created Excel spreadsheets to calculate

total percentage of monthly returns for Accounting and Sales departments. Maintained detailed

files on all clients regarding their contracts and return agreements. Performed returns for

Domestic and International customers. Involved with operations in returns for wholesale, retail

and international customers. Managed inventory and distribution of computer memory for

SimpleTech/Fabrik. Trained Fabrik employees on returns process.

1991 – 1995 Warehouse Manager – Simple Technologies Santa Ana CA

Managed 5 warehouse employees. Daily shipping and receiving activities included pulling invoices

from the order entry system and shipping out product. Was responsible for processing returned

product and coordinating with the returns department. Facilitated shipments through FedEx, UPS

and DHL. Also responsible for coordinating replacement or credit of defective parts. Conducted

monthly inventory product counts and reported numbers to management and accounting.

Proficient in CRM, Excel, Outlook, AS400, shipping databases and 10-key