Quality Assurance Training

Oscar Macias

***** ***** ***** ***. ****, Dallas, Texas 75251 806-***-**** *****.******@**********.***

PROFESSIONAL EXPERIENCE

November 2006 – April 2009

Mercer, Dallas, Texas

Learning and Training Analyst

Promoted from Client Services Analyst in July 2008

Developed and updated company training materials covering system applications, HR education

documents, and product knowledge websites

Delivered health and welfare benefits training in a multi-site/multi-shift environment via

classroom and computer based methods

Scheduled training events by coordinating team members, enrolling trainees, and preparing

instructional sites

Produced reports regarding trainee performance through effective practice and knowledge

assessments

Participated in cross-department meetings and worked along side subject matter experts to assess

training requirements during product upgrades

Client Services Analyst

Administered health and welfare benefit plans for several large clients

Received and implemented weekly HRIS data file

Created enrollment confirmation packets and followed mailing procedures

Managed the ongoing client payroll and health carrier files

Prepared agenda, documentation, and work plans, specifically for weekly client status meetings

Used several tools to setup health plan enrollment data in our database by defining data screens,

creating reports, and producing SQL queries

Monitored project schedules to ensure timelines and deliverables were met

Tested and analyzed system configuration against client requirement documents during

implementation and administration

October 2005 – November 2006

Real Page Incorporated, Addison, Texas

Implementation Services Representative

Entered data gathered from clients and adapted it to property management software

Modified client source data through designated conversion utilities

Directed data through different server locations

Performed data migration projects

Tested system for proper functionality and followed other quality assurance procedures

February 2000 – January 2005

United Stationers Supply Company, Lubbock, Texas

Distribution Associate

Used machinery to load and unload shipping trucks to fill customer orders

Scanned all orders and filed the appropriate paperwork

Worked in groups to promote safety and other effective practice solutions

EDUCATION

Texas Tech University, Lubbock, Texas

Bachelor of Arts in Technical Communication

Bachelor of Arts in Spanish

Minor in General Business

COMPUTER EXPERIENCE

Microsoft Office, Publisher, FrontPage, and Project JavaScript, HTML, CSS, PHP, and XML

Adobe Photoshop, ImageReady, and Acrobat SQL and Infomaker

Macromedia Dreamweaver and Flash Bryce, Poser, and SnagIt

AFFILIATIONS

Active member of the Texas Tech Alumni Association

District Officer for the Texas Alumni Association of Sigma Lambda Beta Fraternity

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