Customer Service Supervisor

*** **** ********* ****** #** Phone 978-***-****

Lawrence, MA. 01841 E-mail *********@*******.***

Tshidibi M. Mukadi

Objective To obtain a challenging position that will give me the opportunity to use my skills

in a business industry.

Excellent customer service/ communication skills

Summary of Ability to work independently as well as part of a team

qualifications Strong decision-making and organization skills

Education 2004 – 2008 University of Massachusetts Lowell, MA.

BS in Information Technology

C Programming, Intro to Oracle PL/SQL,

Management Information systems (MIS), Intro. to DHTML, Intro. to

Linux,

Network Security

2001 – 2004 Bunker Hill Community College Charlestown, MA.

AS in Engineering

C++, Physics, Mathematics

Professional July 2007 - Citizens Bank Medford, MA.

experience Senior Operations Clerk I

Opening and closing customers mail box account

Supervising tasks in the mail room

Backing up supervisor with daily duty, and making sure that machine

is working fine.

December 2003 – July 2007 Citizens Bank N. Reading, MA

Senior Teller

Acted as a supervisor on the teller line and Balanced the branch at the end of

the day

Processed customer’s transactions and Resolving customer’s issue

Cross sold financial institution products

July 2001 - June 2004 National Car Rent E. Boston, MA.

Rental Agent

Assisted customer with reservation and Provided information about rental

agreement

Sold Auto insurance to customers

Accepted returns, and billed customer

February 2001- July 2001 Budget rental Car E. Boston, MA.

Handheld

Closed rental agreement outside

Inspected vehicle for any damages

Took care of customers

Tips Fully Bilingual (English and French), Adaptability, Discern priorities and

work with no supervision, Dynamic and sense of organization.

Computer Skills Microsoft Office (MS Word, Access, Excel, PowerPoint)

References Available upon request

Contact this candidate