Customer Service Sales
Resume:
Cormac Shea
Senior SAP consultant
Mays Landing NJ 08330
******.****@*****.***
Sales and Distribution (SD) and Logistics functional specialist with broad
technical and business experience, great with people and always successful.
9+ years of in-depth SAP consulting experience and five years logistics
management experience. Complete knowledge of SD and LE, good
knowledge of MM and FI, thorough knowledge of all touch-points between.
Summary:
Nine go-lives
Eight complete project-life-cycles
International experience in North America, Central America and Europe
Sole SD/LE consultant on many projects
Multiple team lead positions
Project sizes ranging from small and local to large and multinational
Wide variety of industries, including chemical, auto, pharmaceuticals, apparel, retail, building materials,
public sector, foods, beverage and technical products
Template designs for both building products and beverage industry (including DSD)
Management of operation and logistics, including manufacturing, distribution chain, EDI, demand
management and customer service
Lead 27 process-improvement teams, almost exclusively involving the workers who actually do the
jobs
Able to communicate in plain English, not just technical jargon
Experience:
United States Army Logistics Modernization Program, Marlton NJ (August 2007 – February 2009)
Solution Extension and Production Support
Functional SAP LMP SD, LE and MM consultant
Design and implement changed and additional functionalities in sales orders, shipments and
delivery processes
Identify and fix SD, LE and MM issues in production system
Address user issues associated with system functionalities
Conduct peer reviews of other functional leads’ work
System monitoring, including scheduled jobs and interfaces
Automation of functional regression testing scenarios
Varian Corporation, Medical Systems and Equipment manufacturer, Palo
Alto CA (February – July 2007)
SD Process Blueprinting for re-implementation of SAP
Functional SAP ECC 6.0 SD team lead
Lead users and internal SAP consultants in documenting as-is process and data requirements for
LE, SD and order management interfaces
Analyze current Quote to Revenue Recognition flow across multiple systems and define specific
points for improvement potential
Identify custom programs for which standard functionality can be used
Define new management process for incorporating Project Systems (PS) into SD process
Configure prototypes for demonstration of new, standard processes
Graceway Company, Pharmaceuticals manufacturer, Bristol TN (December 2006 – January 2007)
Expansion of interface functionalities
Functional SAP B1 and EDI consultant
Design specific data interface between primary B1 system and logistics systems
Design EDI interface for incoming 850s and outgoing 810s and 856s
Manage master-data maintenance by users and other consultants
Direct technical staff regarding interfaces
PepsiCo Corporation, Beverage manufacturer, Dallas TX (August – October 2006)
Template design for global roll-out
Functional SAP ECC 5.0 SD and DSD consultant
Gap analysis between existing preconfigured scenarios (IBM (Mexico), IDS and SAP BP-CPG)
Create Blue-print for Pepsi International roll-out template
Configure SD, LE and DSD in template system
Maintain documentation and configuration links in Solution Manager
Ticketmaster Corporation, Ticketing Services, West Hollywood CA (July 2006)
High-level blueprint for Scandinavia and China
Functional SAP B1 consultant
Map current architecture in Scandinavian BU
Define ticket sales, settlement and payment processes
Propose replacement of key GL, AP and AR legacy systems with SAP Business One software in
Scandinavia and China
Analyze key interfaces
Gap analysis for Swedish BU
Cambridge-Lee, Copper Tubing Manufacturer, Reading PA (May 2006 – June 2007)
Supply-chain process improvement
Functional SD/MM consultant
Analyze current sales, delivery and STO processes
Analyze and document ATP checking configuration and behaviors of rescheduling run variant
Changed configuration and master-data to improve availability of product to end-customers
Instituted improved functionalities in sales orders and deliveries
Instituted use of updated delivery creation routines
Wellborn Cabinet Inc, Cabinet manufacturer, Ashland Alabama (April 2006)
Dealership template development workshop
Business process analysis
Define and analyze Manufacturer to Dealer relationship
Map current data-flow, data requirements
Detail proposal of R/3-B1 interface
Design of B1 configuration to support dealers and interface to Manufacturer’s R/3 system
Plan content, schedule and logistics of training for dealer’s personnel
Over-all deployment strategy
Grace Kennedy Ltd, Foods Distributor, Belize City Belize (March – April 2006)
Go-live support
Functional R/3 4.7 SD, LE and MM consultant
Created new pricing procedures, condition types, access sequences
Master-data changes
Final go-live preparation
Re-training
PO returns process
Set up user parameters and defaults
INEOS Styrenics, Polystyrene manufacturer, Joliet Illinios (February – March 2006)
Process and reporting changes, supplemental training
Primary functional SD and LE consultant, sole MM consultant
Created new document types to facilitate selling of scrap with unique CO postings
Complete creation of organizational structures, custom document types, SD and LE configuration
objects
Transportation process including custom shipping condition determination
Set up automatic tax determination in purchase orders
Set up automated faxing and emailing of SD and LE outputs
Created training documents
Conducted end-user training
Amide Pharmaceutical, Little Falls New Jersey (December 2005 – January 2006)
Business process analysis and documentation, fit-gap analysis with EZPharma preconfigured solution for
small to mid-sized pharmaceutical companies
Conducted blue-printing investigation of current processes
Conducted process-by-process detailed comparison with preconfigured processes in EZPharma
preconfigured solution
Created pilot data for demonstration to Amide process owners
INEOS Styrenics, Polystyrene manufacturer, Morristown New Jersey (August 2005 – February 2006)
SAP 4.7 migration from BASF system onto preconfigured (Phenols) system, including new acquisition of
Canadian business
Primary functional SD and LE consultant
Blueprinting of all new and existing processes
Re-design of processes to use more SAP-standard
Configuration of sales, delivery, shipment and billing processes
Masterdata design for export and customs requirements
Elimination of now-unnecessary process steps
Incorporation of new Canada-specific requirements (e.g. taxes)
Integration with system support of other business unit
Creation of training documents
Re-training of users
Output redesign
Master-data redesign
Testing
Go-live support
Post go-live preparation for roll-in of a new acquisition
Atotech Corporation, specialty chemical manufacturer, Rock Hill, South Carolina, Burlington Ontario
(May 2004 – May 2005)
SAP 4.7 North American roll-out
Lead SDand LE consultant
Management of integration between US and Canadian operations
Harmonization with Globally defined core processes
Liaise with German ownership re process conflicts
Design interfaces with Manugistics
Design and configure Foreign Trade functionality, including licensing for legal controls and
interface to global trade processing system
Design interface with Data2 freight payer
SD configuration
LE configuration, including STOs, freight and transportation
Provide ABAP programmers with detailed specifications
Some MM configuration
Local SD master-data design
Create training, testing and local configuration documentation
Lead unit and integration testing
Conduct key-user and end-user training
Go-live and post-go-live support
Atotech Corporation, Berlin Germany (November 2003 – May 2004)
Core team member
SAP 4.7 Global implementation and process harmonization
Global SD team member, North American requirements representative
Gap analysis between all regions
System design at global and NA local levels
Master-data design at global and NA local levels
Define and document world-wide organization structure for all modules
Work with Manugistics team on global SD interface design
Represent North-American requirements
Bio-Med Plus, Pharmaceuticles, Miami Florida (September 2003)
SAP 4.7 special processes consultant
Designed automated inter-company third-party billing process
Eliminated manual billing and stock movement steps
Enabled cross-company availability checking
Defined financial flow across businesses
Documented process-change configuration
Forbo Linolium, Building supplies, Hazelton Pennsylvania, Richmond Hill Ontario (August 2003)
Business process analysis and documentation
Conducted blue-printing investigation
Documented processes
Atotech Corporation, Rock Hill, South Carolina, Burlington Ontario (May – July 2003)
North American business process blueprint
Sole SD consultant
Define and document all processes, master-data, interfaces
Assist in kick-off of project
Freudenberg Nonwovens, Non-woven textiles, Durham North Carolina, Montreal Quebec, Mexico
City, Leon Mexico, Los Angeles California, Miami Florida, London Canada, Hopkinsville Kentucky,
New York City, Nashville Tennessee (November 1999 – May 2003)
Lead SD consultant on five complete implementations in four business units in three countries
All SD and LE configuration
All SD master-data design
All SD master data loads
All SD and LE output specifications
All custom program specification
Leader of a six-member SD/LE sub-team
Process blueprinting, redesign
Implementation of Wal-Mart specified EDI process including many special services
Creation of training documents, curriculum design
Key user and end-user training
Authorization management
Go-live and post-go-live support
Other Professional Experience:
Freudenberg Nonwovens, Durham North Carolina (December 1998 – December 1999)
Distribution manager, BPCS (ERP system) ORD and INV module leader
Responsible for all product distribution to seven distribution sites
Direct report of five customer service personnel
Forecasting and MRP responsibility for manufacturing, all above distributors and secondary
manufactured materials
Security authorization approver for all sales, order entry, shipping and forecasting users
Freudenberg Nonwovens, Edison New Jersey, New York City (January 1997 – December 1999)
Operations manager of a large production and distribution facility
Responsible for all personnel and activities in plant
Management of Customer service team in New York sales office
Entry of all monthly sales forecasts
Primary responsibility for all hiring, firing and HR duties
Purchasing of supplies, freight services, approval of all AP for site
Freudenberg Nonwovens, Lowell Massechussets, Durham North Carolina (January 1996 –
January 1997)
Continuous improvement manager
Facilitate process improvement teams across North America (over 25 teams)
Liaise with local managers to sponsor improvement activities
Lead implementation of ERP system and harmonized processes in newly acquired manufacturing and
distribution plant in Nashville Tennessee
Solely implemented ERP system in distribution plant in Leon Mexico
Conducted JIT training throughout North America
Professional Training:
Trained by SAP in all SD-relevant areas including third-party and inter-company logistics. Advanced
training in many other software applications (MS project, Excel, Word, etc). Business Reengineering at
IMG Academy, SAP Business One (B1) at IMG Academy, Apparel Footwear Solution (AFS) at Justin
Boot, many others.
Contact this candidate