Engineer Quality Assurance

Adam Heyman

** ****** **, *** **

Chelsea, MA ***50

P: 617-***-****

M: 781-***-****

**********@*****.***

EDUCATION

Master of Science in Electrical Engineering, Columbia University, New York, NY, 2/92.

Bachelor of Science in Electrical Engineering, Columbia University, New York, NY, 5/91.

EXPERIENCE

Technical Training Consultant, self, Chelsea, MA, Mar ’08 - May ’08.

Worked as independent contractor teaching Mathcad classes at Disney World and Disneyland.

Senior Education Consultant, PTC, Needham, MA, Oct ’05 - Jan ’08.

Certified PTC Instructor, Master Instructor for Mathcad.

Conduct on site technical training classes (2-3 day classes are typical).

Develop and revise the training materials for the classes.

Technical Support Engineer, contractor for ScanSoft, Inc., Boston, MA, May '03 – Sept. ‘04.

Provide 1st level phone and web based technical support for network voice recognition and text-to-

speech SDK's.

Computer Programmer, Lernout & Hauspie Speech Products, Burlington, MA, November ’00 – December

’01.

Part of the development team designing and implementing Realspeak, a Text to Speech Software

Development Kit. Kit was a multi-threaded client/server application.

Write a suite of programs to provide Quality Assurance for the SDK.

Write sample programs to show off features of the SDK.

Development on Windows and UNIX platforms using C, C++, and Perl.

Work utilized MS Developers Studio and Rational Clearcase.

Site Engineer, Lernout & Hauspie Speech Products, Burlington, MA, August '97 – October ’00.

Provide on-site installations (50-80% travel) of medical dictation systems (L&H Clinical Reporter)

throughout the country. Installations were in large and small hospitals, universities, and clinics.

As sole site engineer, became product expert, able to resolve all technical issues in the field.

Set up, install, and troubleshoot Windows NT Servers and Workstations.

Aided pre- and post- sales and phone support with technical issues.

Organized and scheduled all on site visits.

Computer Trainer, CompUSA, Framingham, MA, February '95- July '97.

Teach computer classes (1-12 students) in in-store training center.

Organize and operate an on-site training center at customer's location.

Data Acquisition System Design, Photonics Laboratory, Columbia University, Summer '90.

Created a system to extract data from audio recordings of nerve firings.

Implemented an analog-to-digital conversion through custom-built hardware.

Computer Programmer, Motorola Codex, Advanced Information Systems, Canton, MA, Summer Internship,

Summer '89.

Developed a multi-user, on-line relational database (4th Dimension).

Devised a system (in MS Excel Macro Language) to automate sending Point of Sale reports to

headquarters from remote sales offices.

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