Customer Service Sales

GARDY EXCELLENT, JR.

***** ********** ***** #**** 954-***-****

Hagerstown, MD 27142 *********@*******.***

Objective: To provide factual information and insight needed to make critical decisions by

utilizing engineering, project management, and networking skills in the Marketing and

Sales fields

Education: Bachelor of Science in Industrial & Systems Engineering

University of Florida, Gainesville, FL December 2006

Minors: Sales/Interface Engineering and Business Administration

Work Experience: Industrial Performance Consultant Chorège, Inc.

May 2008-Present Hagerstown, MD

• Analyzed, developed, and followed-up on solutions in various corporate sectors

which have resulted over $125,000 in revenue for the firm

• Developed standardized work instructions, process flow maps, planning tools,

and tracking tools for clients to optimize their practices and gain visibility

• Monitored the delivery of key IT deliverables that provided enhanced system

functionalities

• Conducted Four Quadrant reporting (Status, Previous actions, Issues, Planned

actions) which provided transparency on departmental activities

• Moderated meetings, identified critical deliverables, built consensus, and

provided consultation on status reports for senior management

• Provided senior management with meeting minutes recounting business area

issues and commitments which served as a reference for key decisions made

• Initiated a recruitment plan based on a company goal to expand US personnel

and gain more visibility

Operations Supervisor, Customer Pick-up City Furniture

January 2007-July 2007 Tamarac, FL

• Developed and implemented a performance analysis tool resulting in

recognition of outstanding associates

• Managed the department’s work schedule and ensured minimal overtime

• Led a team of 16 associates and introduced new customer service approaches

• Planned, initiated, and coordinated departmental meetings

• Resolved situations with customers using a client-centric approach

Industrial Engineer, Senior Project Member AMCO Water Company

August 2006-December 2006 Ocala, FL

• Presented a recommendation detailing layout and process flow improvements

using simulations, work design, and facility planning for a 12 FTE line

• Projected savings of $114,000 based on the team’s data and financial analysis

Knowledge/Skills:

• Engineering: Analytical, problem solving, and decision making skills

• ISE: Root cause analysis, Pareto, PDCA, logistical standards technique

• Microsoft Office: Project, Visio, Word, Excel, PowerPoint, Outlook

• Software: Barcode, Director, OX2, TM2, EDB, Live Meeting, NetMeeting

• Web Development: HTML, Dreamweaver, Joomla CMS

• Graphic Design: Photoshop CS2, Flash 8, Paint.net, Premier

• Teamwork: Interpersonal, organizational, and facilitation skills

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