Customer Service Manager

Fernando C. Montini

**** ****** **** ***** • Boca Raton, FL 33432 • Cell: 954-***-**** • *********@*******.***

OBJECTIVE To use the business, management, sales and bilingual skills gained through my experience in combination

with my willingness to learn to contribute to the dynamic growth of a company

EXPERIENCE Travel Visa Pro; San Francisco, CA

Office Manager June 2008-May 2009

Assist clients in the process of expediting passports and visas within the contracted time frame

Oversee daily office operations and staff

Led sales effort to expand the Brazilian market that now contributes to 30% of the company’s profits

Motivate and supports agents to seek out new business leads through research and cold calling

Promote business by establishing relationships with travel agents nation wide

Maintain a strong relationship with corporate clientele by consistently delivering optimal service

Partners with Consulates and Embassies realizing a common business goal

Bilingual assistance with the customers and Consulates

Pizza Orgasmica & Brewing Company; San Francisco, CA

Manager January 2008-June 2008

Controlled profit and loss by following cash control/security procedures, reviewing financial reports,

and taking appropriate actions

Maintained inventory and supplies with regular and accurate record keeping

Managed day-to-day restaurant operations, while improving management/labor relations

Ensured a safe working environment by facilitating controlled working behaviors and practices

Championed recognition and motivation efforts to successfully reduce employee turnover

UCLA, US Performing Arts Program; Los Angeles, CA

Internship June 2007-August 2007

Supervised and directed students in various disciplines of the performing and media arts

Facilitated weekly meetings to plan and develop the following week’s programs

Novartis Biociencias S.A.; Sao Paulo, Brazil

Purchasing Assistant October 2004-December 2006

Cross-checked purchase requests with inventories to efficiently determine purchasing needs

Successfully negotiated prices and utilized long term contracts to place cost effective orders

Developed and maintained excellent internal and external relations

Maximized the company’s savings by applying conservative buying practices

Provided monthly reports summarizing indicators within the purchasing department

Brasil Freios Ltd.; Sao Paulo, Brazil

Administrative Assistant January 2002-October 2004

Researched and solicited potential future clients while establishing sales and customer service skills

Prepared and delivered monthly financial reports

EDUCATION San Francisco Institute, San Francisco, CA Dominican University, San Rafael, CA

Masters Degree Prep August 2007-February 2008 Intensive English Program February 2007-June 2007

Paulista University, Sao Paulo, Brazil

Bachelor of Business Administration, Graduated December 2006

SKILLS Proficient in SAP R/3 Purchasing Module, GKO Logistic Management, Lotus Notes, Microsoft OS

LANGUAGE Speak, read and write fluent Portuguese and English

Speak, read and write Spanish

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