Customer Service Computer Science

Charles Steven Mouat, B.A., A+

*** ***** **** *****, **** Camp, NC 27349 Phone: 919-***-**** *********@*****.***

Career Summary

Since receiving a degree in Mathematics/Computer Science in 1991, I have worked in a

progression of more challenging roles, updated my education in computer networking

technologies and obtained an industry certification.

Education and Awards

BA Mathematics, Computer Science minor, Montana State University-Billings, 1991. Full

academic scholarship (Advanced Honors Fee Waiver), 1990. Networking Technology

courses, Montana State University-Billings, 2006, 2007. CompTIA A+(IT) certification, 2009.

GPA BA Mathematics/Computer Science-3.24, Networking Tech. courses-3.69

Career History

Technical Support Agent-Bresnan Communications--Help Desk Support for

desktops/laptops, wired/wireless routers, cable modems, VoIP phones, e-mail clients,

security software and browsers. Escalated unresolved issues to appropriate

departments. Scheduled visits to customers by field technicians. 8/2007-7/2008

Montana State University-Billings, College of Technology Hands-on networking

courses including CCNA 1,2,3,4, MS Win XP, MS Server 2003 w/Active Directory, Help

Desk Support, Hardware Support and a semester internship in the IS department of

Billings Deaconess Hospital. 1/2006-6/2007

Owner-Computer Support--Standalone PC/laptop builds, setup, configuration,

maintenance and repair. Small business website design and maintenance. Software

tutoring for Microsoft and Adobe products. 9/1995-1/2006

Computer Technician-Montana/Wyoming Systems--Workstation (PC/laptop) hardware,

software and peripheral device installation, maintenance and repair. Performed

AutoCAD editing. Completed commercial and government installations of digital fire

alarm, nurse call, and scheduling apparatus. Cabled networked installations.

Proprietary software tutoring. 1/1992-8/1995

Professional Skills

Worked with Help Desk ticketing software (Remedy) and customer databases

(Advanced Customer Service Reports, Alopa, Auspice, Net-2-Phone) to track and

document problems and solutions in an enterprise team environment. Used TCP/IP

utilities and DOS commands (Ping, Ipconfig, Tracert, Telnet, FTP, SNMP, DNS, Safe

Mode) to troubleshoot speed and connectivity issues. Scanned and removed malware.

Configured and reset passwords. Used Aspect phone system. Familiar with most

standard networking and security protocols.

Installed and maintained virtually all types of internal and peripheral hardware for

PC’s/workstations including routers and their security.

Configured and maintained computers for differing environments including

engineering, healthcare, educational, imaging, code generation, desktop publishing

and others.

Installed, upgraded, configured and maintained various operating systems including

MSDOS, Windows 3.X, 9X, ME, 2000, XP, Vista, and Server 2003. Have networking

experience with Linux and MAC’s.

Familiar with most types of office productivity software including MS Word, MS Excel,

MS Outlook, Adobe Photoshop, QuickBooks, etc.

Possess a wide range of computer, mathematical and business skills.

Personal

Enjoy working with people, implementing ideas. Strong interest in various subjects

pertaining to computers including mathematics, assistive technologies, graphics,

engineering and desktop publishing. Hobbies include river rafting, fly fishing and upland bird

hunting.

References

References and college transcripts upon request.

Contact this candidate