Software Technical Support
Resume:
KURT E-mail: Kurtrhl@hotmail. com
KURT W. ROEHL K urtrhl@hotmail.
45-
San Antonio, Texas 78260 210-***-****
ESSENTIAL
ESSENTIAL CREDENTIALS
Microsoft Certified Systems Engineer (MCSE), CompTIA A+ Certified Technician
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New Horizons Learning Center, San Antonio, TX
EXPERIENCE
EXPERIENCE
Clear Channel Communications San Antonio, Texas
Clear Communications, 09/05 05/09
Systems Monitoring Analyst Monitor and support critical network elements using real time alarming of
Systems
network faults, analysis, notification and trending of faults and escalation. Monitor SNMP managed objects,
production applications, servers, network and HVAC equipment using MOM (Microsoft Operations
Management), ManageEngine OpManager, Cisco IOS NetFlow and APOGEE Insight monitoring tools.
Coordinate field router testing, repair of LEC and satellite circuits from Network Operations Center.
MDI Security Systems San Antonio, Texas
MDI Systems, 02/05 09/05
Technical Support Specialist Supported dealers and end users on a variety of issues related to integrated
Technical
security and systems management software and hardware. Identified and resolved technical problems for
security equipment used to monitor building-access control and alarm activity. Additionally. . .
Provide PC support and set-up for Windows SQL, 2003, 2000, XP platforms and Legato server.
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Troubleshoot SAFEnet security management system, SQL database, network and software conflicts.
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Install and direct minor repairs to hardware, software, peripheral and circuitry equipment.
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Sirius Computer Solutions San Antonio, Texas
Sirius Solutions, 05/04 02/05
Help Desk Coordinator Multifaceted duties involved technical support and on-the-job training to all levels of
Help
staff in corporate environment for resolving basic PC hardware, software and multifunction laser printer –
related problems by telephone and remote access software. Additionally . . .
Imaged, configured, upgraded and repaired workstations and laptops running Windows XP and 2000 Pro.
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Supported VPN dialup, Citrix, DSL, cable modem, wireless network access and Internet connectivity.
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Worked in shift environment resolving DNS, DHCP, WINS and hostname resolution issues.
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Maintained customer account settings, access permissions and reset passwords for user programs.
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Troubleshooted Windows NT problems such as profile, registry, driver and blue screen problems.
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Managed queue of trouble tickets, assets and software license tracking in Peregrine ServiceCenter.
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Diagnosed Dr. Watson, Internet Explorer, Pop-up, Spyware, Virus and Worm related issues.
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Utilized Lotus EasySync Pro and Hotsync software with PDA’s, such as Blackberry and Palm.
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AutoGas Systems, Inc. New Braunfels, Texas
AutoGas Inc., 05/01 05/04
Help Desk Technician Provided technical support for computer-based software applications that controlled
Help Technician
both fueling and in-store automation of gasoline and convenience store industries to customers. Additionally. .
Exhibited expertise in troubleshooting Retail Point of Sale (POS) platforms and fueling equipment
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including pumps, registers, switches, fiber optic devices, desktops, cabling and Back Office applications.
SKILLS
SKILLS
Software
Software operating systems and programs:
Microsoft Windows Server 2003, 2000, NT 4.0 TCP/IP, Ethernet Networking and Protocols
Microsoft Windows Vista, XP Pro, ME, 98, 95 and MS-DOS Cisco VPN Client, Symantec pcAnywhere
Microsoft Windows SQL Server and Active Directory HP OpenView Network Node Manager
Microsoft Office Suite 2007 HP OVO Event Monitor
Microsoft Terminal Server WhatsUp Gold
Microsoft Sharepoint and CRM Lotus Notes
Microsoft Administration Tools (Services, Data Sources ODBC, Computer Management, Event Viewer)
equipment:
Hardware systems and equipment:
Build, upgrade and troubleshoot all personal computer models (IBM, Dell, HP hardware)
Switches, routers and hubs including Cisco, Juniper, Linksys, Netgear and 3COM
Contact this candidate