Manager Customer Service

Terri M. Johnson

* *** ***** ***** ********, IL *0126 630-***-**** ********@*********.***

Profile

An educated, professional with proven leadership, ability to prioritize assignments and

excellent interpersonal skills with a variety of groups of people. My talents include

advanced administrative, organization & multi-tasking skills.

Areas of Expertise

MS Office Suite & Powerpoint Database entry & other misc. work

Excel & various databases Public relations

E-web newsletter Written & oral communication

Arranged meetings Proofreading – reviewing drafts

Event planning Phone & reception

Ordered Supplies Process improvement

Facilitators & speakers Customer service and support

Implementation of audio calls Correspondence

Problem solving Scheduling & Calendars

Increase & retention of students/clients/membersCreate & maintain budget

Key Accomplishments

Provided stellar administrative support, which allowed the managers to be more

successful in work on their programs.

Managed educational classes, audios, & events including logistic set up, handouts,

registration, credentialing, contracts and all other details. Regular, positive

communication with facilitators. (major part of previous job at LSN)

Developed Ad Hoc Task Force and expanded Training Providers, doubling the

size with special successful strategies for retention, resulting in increased

exposures, revenues and profits for the association.

Major successes in streamlining and improving & writing processes in areas of

security.

Education

MSEd Education – Northern Illinois University- DeKalb, IL

Bachelor of Arts – Elmhurst College- Elmhurst, IL

Associates Degree – Waubonsee Community College- Sugar Grove, IL

Professional Experience

Life Services Network-LSN an association Sr. Administrative Assistant 2007-2009

First United Methodist Church-Chicago Temple 2004-2006

Administrative Coordinator

CompTIA – an association 1999-2003

Certification Security Manager

Partner Program Manager- Training Provider Manager

Special Projects Manager

Waubonsee Community College 1995-1999

Manager of Driver Safety Program

Manager of Geneva Extension Site Location

References available upon request.

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