Quality Assurance Manager

Ravi K Ballada

***** ****** ***** **, ******, Texas 78717

Phone: 512-***-**** (Home); 512-***-**** (Cell)

E-mail: *******@*****.***

Professional

Summary_____________________________________________________

• Overall 12+ years of hands-on Quality Assurance experience with a flair for leadership and

Management; 8 years as QA Manager with experience managing multiple onsite and offshore QA teams

• Well organized, highly motivated, strong desire for quality, process oriented, and able to guide others in

implementing processes and delivering high quality products and services

• Proficient in software development practices and standards, QA methodologies, Release management

and Change management; Working knowledge of CMM processes in Rational Unified Process

• Proven track record in leading/managing testing of web-based J2EE Applications, SaaS, Siebel CRM,

SAP CRM/BI, SAP ERP, N-tier Client-Server based applications on windows and Unix/Solaris environments

• Expertise in building and developing QA Teams, QA Environments & Automated Regression and

Performance Test Suites; Good knowledge of Rational Test Suite, QTP, Winrunner, Load Runner, Test

Director and Quality Center Tools, and experience managing projects using these testing tools

• Expertise in the areas of test planning, developing Test requirements, Test cases, Test Execution,

UAT, Requirement Analysis, Defect Metrics Analysis and Root Cause Analysis

• Ability to take high-level direction from upper-management and translate that into an appropriate

implementation

Applied Technical Skills___________________________________________________

• Automation Tools: QTP, WinRunner, LoadRunner, Test Director, Quality Center, Rational Test

Suite

• Defect/CM Tools: ClearQuest, Inotion, Clear Case, VSS, PVCS, RequisitePro

• Platforms: AIX, UNIX, Windows ( NT, 2000, XP, 2003), MS-DOS, Mainframe 3090

• Programming languages: Perl, Java, Visual C++, COBOL, UNIX shell, TSL, HTML, SQL, JCL,

CICS

• Database systems: Oracle, Microsoft SQL Server, Microsoft Access, DB2

• Application Servers: WebLogic 7.0, WebSphere 5.0, Tomcat 5.0, Eclipse Environment Manager

• Other software: MS Project, MS Excel and MS Word, Power Point, IIS 5.0, Siebel & SAP CRM 5.0

• Domain Knowledge: Banking, Financing, Semi-Conductor, Tele-Communication, Steel Production,

Retail

Education_______________________________________________________________

Page 1 of 4

Ravi K Ballada

• B.S., Computer Science and Engineering, Bangalore University, India

• Pursuing PMP Certification (Project Management Professional)

Professional Experience___________________________________________________

Senior QA Manager, Information Technology Services

The Home Depot, Austin Technology Center, Austin, Texas

Feb, 2006 – April, 2008

• Managing an onsite-offshore team of 3 QA Managers, 30 QA associates providing QA/Testing support to

Home Depot Call Centers, Stores and Data Centers

• Responsible for planning QA activities, tracking progress, test execution and successful deployment of all

Call Center/Data Center/US store Applications into production environment

• Responsible for developing and implementing quality assurance processes, practices, and policies for the

software development lifecycle from inception to transition

• Responsible for setting up onshore-offshore model for QA activities for all Call Center Applications, US

store applications and Data Center systems

• Responsible for collaborating with service management and business in seamless execution of UAT for

all Call Center, US Store applications/systems

• Identify gaps in the software development life cycle, bride gaps and lead the company towards achieving

CMMI Level 3 certification

• Mentor the QA and development teams on quality concepts and methodologies to provide continuous

improvement for building and certifying software to meet requirement specifications

SIT (System Integration Test) Manager

HCL - Citigroup - CREST, Irving, Texas

Aug, 2005 – Feb, 2006

• Managed 2 QA teams, comprising 12 QA engineers from two offshore services vendors of Citigroup,

providing QA services to Mortgage Origination System and Appraisal Vendor management system

• Involved in implementing test tools, designing and implementing the test environment, testing

methodology, test automation, load testing, defect management

• Create and assess software project plans to ensure quality assurance resource availability and

implementation of automation tools to support SDLC phases

QA Manager

ADP – Digital Motorworks, Austin, Texas

Apr, 2005 – Jul, 2005

• Managing a team of 14 QA Associates working on multiple projects (Application Service Provider

based automotive InfoIQ Suite)

Page 2 of 4

Ravi K Ballada

• Define QA best practices and Methodologies for the entire QA department; define automation frame

work for all products in the InfoIQ Suite

• Project planning, Organizing QA activities across multiple applications, resources leveling, monitoring

the progress of all QA associates

• Mentor, motivate the team to deliver quality products to the customers; work with the customers in

scheduling UAT and monitor the UAT progress

• Collect defect metrics, create distribution charts, defect aging and trend analysis charts and publish to the

senior management

QA Manager

S1 Corporation, Austin, Texas

Apr, 2003 – Feb 2005

• Supervised onsite and offshore QA engineers in Austin and Pune working on multiple projects (Internet

Banking System, Interactive Voice Response, Adapters, EP 3.0 J2EE based Banking Suite with Siebel

CRM Application)

• Established QA standards and methodologies, developed test strategies, test schedules, implementation of

automation tools, test architectures, creating a state-of-art test lab, test automation scripting standards, along

with direct mentoring on technical and non-technical issues

• Directed efforts of 15 resources located across remote facilities in establishing manual and automated

testing processes; Implemented iterative testing using agile methodologies

• Manage defects using Clear Quest; Manage test case development and execution using Test Director,

WinRunner and LoadRunner

• Responsible from Pre-Project initiation through Post- Project review and monitoring: Collaborated with

Project Management and stakeholders to collect business test requirements

• Communicating with stakeholders to provide accurate reporting and information regarding the ongoing

QA project status and initiatives

QA Manager

KLA-Tencor Corporation, Austin/San Jose, Texas

May 1999 - Dec, 2002

• Responsible for creating and managing a software QA program; Responsible for managing and

mentoring a team of 5 Quality Assurance Testers

• Responsible for managing the QA efforts of Overlay Analysis Tool a .Net application to include

architecture review, test strategy, test planning, tools implementation, and manual and automated efforts

• Responsible for laying out the performance test strategy to find out the bottle necks in the system

architecture; Established state-of-the-art testing lab for a production like environment

• Architected, implemented and managed automated load and performance testing suite; Wrote test

plans and test cases; Executed automated tests using Rational Test Suite and LoadRunner

• Designed and managed alpha and beta testing program

QA Team Lead

Page 3 of 4

Ravi K Ballada

Paragon Computer Professionals Inc., New Jersey

Oct, 1997-Apr, 1999

• Responsible for writing test plans and test cases for TELECOM Information System (TIS)

• Responsible for leading and mentoring a team of 4 QA engineers

• Responsible for Automation of Acceptance and Comprehensive Test Cases using WinRunner

• Executing test runs with different TIS application versions on UNIX and Windows platforms

• Design & develop Shell-scripts, perl scripts for manual User interaction

• Bug tracking and reporting QA status to the Project Management

Senior QA Engineer

EDS at Bethlehem Steel, Indiana

Mar, 1997-Oct, 1997

• Wrote and executed system test plans for high-capacity web server software, database-driven web-

based Customer Service & Information Management System applications on Windows NT platform and

Windows NT GUI applications

• Developed wide range of test cases by reviewing the business specifications and technical

specifications

• Coordinated and performed extensive database tests which involved rigorous use of PL/SQL

procedures and Oracle Scripts

• Implemented procedures for making QA and development more productive

• Bug tracking and reporting QA status to the Project Management

Systems Engineer

Visakhapatnam Steel Plant, Visakhapatnam, AP, India

Jun, 1995-Feb, 1997

• Performed testing of process sheets, work order preparations and commercial aspects of Material

Management System

• Developed requirement traceability metrics to test cases, and analyzed business and technical

specifications for writing comprehensive test cases

• Responsible for reviewing Quality Assurance documentations, such as Detailed Test plan, Test

cases, design Specs, Business Requirements

• Participate in project review activities, Requirements Review, Design Review & Development Plan

Review

• Act as a liaison between Quality team and development team

Professional Achievements_________________________________________________

• Received Quarterly Award 2 times (S1 Corporation)

• Engineering Excellence Award – 1999 (KLA-Tencor Corp)

• Best Performance Award – 1997 (EDS)

Page 4 of 4

Contact this candidate