Manager Customer Service

DEVON R. BELCHER

* *** *****; Greenville, South Carolina 29617

864-***-**** Email: *****@***.***

Highly effective maintenance manager who is profit focused and performance driven. Excellent at adding

value via team building, customer satisfaction, implementation of six sigma initiatives, and developing

customer & vendor partnerships. An action person with an outstanding record of accomplishment.

EXPERIENCE & ACCOMPLISHMENTS

2005 to Present Consulting Engineer – Projects have included:

Managing all maintenance and third party projects at an aerospace manufacturing facility.

Implementation of Computerized Maintenance Management System (CMMS) at aerospace and coal

mining facilities.

Cost estimation of MOXX (Plutonium reduction) fuel facility.

Leading implementation of lean manufacturing practices.

Designing manufacturing process optimizations.

2003 to 2005 Carrier/Beverage Air - A vertical manufacturer of commercial refrigeration products.

Sr. Project Manager & Quality Analyst – Process and supplier process and project engineer.

Designed manufacturing processes utilizing single piece flow with JIT supply lines.

Managed conversion of active warehouse to fully functional manufacturing facility.

Developed preventative maintenance program for assembly line processes.

Improved productivity by designing mistake-proofing procedures.

Developed process that eliminated voids in foam filled operations resulting in savings of over fifty

thousand dollars ($50,000) annually.

Reduced supplier PPM from over six thousand (6,000) to less than five hundred (500).

Developed and presented assembly line and process operator training classes.

Served as project engineer for the maintenance department.

1999 through 2002 Goodman Conveyor –Manufacturer of custom conveyor systems, fabricated (welded)

machinery, and material processing systems.

Manufacturing Manager – Having P&L responsibility, I managed operations with six direct

reports and two hundred manufacturing associates. Responsibilities included maintenance, production

planning utilizing MRP, customer service, and manufacturing in a combined manufacturing facility and

job shop.

Implemented material programs that reduced on hand inventory $1.4 million.

Introduced 5-S procedures, and other lean principals.

Developed and implemented preventative maintenance programs.

Achieved compliance with DHEC, EPA, and OSHA regulatory agencies at brown field site.

Managed capital equipment modernization program.

Expanded ISO certification to apply to all products.

1996 to 1999 Saco Lowell – Manufacturer of custom high-speed (6,000 RPM) machinery.

Production Manager – With P&L responsibility, I managed seven direct reports with one

hundred thirty five manufacturing associates.

Developed customer centered culture.

Implemented preventative maintenance processes which improved on time shipments from below sixty

percent (60%) to consistently over ninety nine percent (99%).

Improved EBIT (Earnings Before Income Tax) from four percent (4%) to sixteen percent (16%).

Managed simultaneous introduction of two new private brand product lines.

Introduced quick changeovers (SMED), total productive maintenance (TPM), supply line management

(SLM), mistake proofing (Poka-Yoke), and other lean principles.

Devon Belcher – Resume Page 2 of 2

1990 to 1996 AT&T Computer Division - Manufacturer of computers and digital equipment.

Senior Global Network Analyst – Managed development lab and provided worldwide

technical support.

Managed solution development laboratory.

Served as site project engineer on large network installations.

Conducted internal audits and trained employees for ISO9001 certification.

Earned numerous market support and customer service awards.

Developed the first successful field installation of an SFT-III (Multiple servers) network.

1988 to 1989 Roper Pump - Manufacturer of various pumps and fuel systems.

Engineering & Manufacturing Manager – Managed operations via six direct reports with three

hundred forty manufacturing associates.

Implemented scheduling of work centers using MRP.

Implemented preventative maintenance processes which improved shipments by thirty percent (30%) with

corresponding profitability.

Returned to profitability a previously non-profitable manufacturing operation.

Implemented training in lean fundamentals consisting of quick changeover techniques (SMED), total

productive maintenance (TPM), supply line management (SLM), etc.

Reduced WIP inventory by more than five hundred thousand dollars ($500K).

Earned General Motors Q1 and Boeing B8000 quality supplier awards.

Co-authored company’s first quality manual.

1977 to 1988 Reliance Electric – Manufacturer of mechanical power transmission and gear products.

Process & Project Engineering Manager – 5 yr Provided technical process leadership and general

operational technical support with staff of seventeen.

Implemented cellular manufacturing (lean manufacturing) processes and procedures.

Managed consolidation of two manufacturing facilities.

Managed engineering and maintenance in consolidated facility.

Implemented cost reductions of sufficient quantities to offset inflationary product costs.

Recruited gear manufacturing engineer and other technically talented personnel.

Quality Assurance Manager – 1 yr Assured compliance with AGMA. DIN, and other quality standards.

Guided the shop culture from inspection based control to process capability.

Trained personnel in metrology, use of inspection equipment and procedures.

Implemented shop floor SPC procedures.

Product Engineering Manager – 5yr Provided design-engineering services with staff of seven.

Implemented engineering procedures to support gear plant start up.

Designed and implemented product enhancements that reduced product cost more than six hundred

thousand dollars ($600 K).

Developed commercially successful ($90,000,000) alternative energy products.

Presented closing sales presentations for custom applications.

Co-authored employee handbook.

Trained computer operators and programmers in COBOL language.

Managed implementation of Materials-Resource-Planning (MRP-II) on mid frame computer (HP-3000).

Master of Science – Mechanical Engineering Clemson University

Mining certification – Alabama June 2008

Can qualify for electrical mining card

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