Engineer Software

PATRICIA L. SELL

Bethel, CT

*******@*****.***

SUMMARY

Software test engineer experienced in all phases of testing including complex functional and system test plans,

test methodology, defect tracking and resolution. Managed test teams on a project basis and mentored team

members in best practices. Highly analytical skills used in organizing and planning very large test efforts and

delivering quality code to high profile customers on a timely-basis. Acted as the liaison for management,

software development and test groups.

PROFESSIONAL EXPERIENCE

IBM 1997 – 2009

IBM - Poughkeepsie TPF Software Test (Transaction Processing Facility) (2002-2009)

Software Test Engineer

Ensure code quality for software generating $15Mil in revenue.

• Drove product quality by interfacing with technical teams to ensure quick turn around

• W rote/executed dozens of complex function and system test plans;

• Built and rebuilt test systems for project teams and provided on-going problem determination, defect

isolation/tracking.

• Led 9+ yearly RVT (regression test) efforts; prioritized critical areas requiring heavier focus

• Scheduled and resourced all test efforts.

• Deployed Test Tracking software tool for lab-wide usage; trained teams and provided on-going support.

Maintained 24x7 test systems with new weekly code loads; troubleshot defects.

• Trained new test team members in native system building/usage.

IBM - Watson e-Commerce Websphere (Internet) Team (2001-2002)

Software Engineer

Ensured quality of software product from research division

• Delivered 12 product updates on or before deadlines.

• Created and developed test cases in accordance with corporate standards and guidelines.

• Reviewed test cases to ensure integrity and completeness of WebSphere component to ensure product

reliability and quality.

• Created collaborative environment with development team to get approval on test plans.

• Built code for network server platforms including W2K, WinNT, Oracle, DB2, IIS, http and SSL.

• Managed Auctions component including all requirements for Astra Automation, Oracle, NLE, ACL,

DBClean and Accessibility passes.

• Assisted Technical Writers in developing Test Solutions Guide documentation.

IBM - Hawthorne Internet Media Group (1999-2001)

Software Engineer

Ensured quality of leading edge software Web Content Management (WCM)

• Developed test case scenarios from a high-level test specification document for newly created web

content software using TTT (Test Tracking Tool software).

• W orked closely with development department and build teams in daily test building and fixing.

• Reviewed and approved all beta documentation for web readability and accuracy.

• Provided telephone customer support for clients of the HotMedia web tool.

• Designed and lead database development project to collect and track customer support problems.

• W orked with development, test and marking teams to isolate and troubleshot issues.

*******@*****.***

PATRICIA L. SELL Page Two

IBM - Fishkill Tech Support – Northeast U.S. Help Desk (1997-1999)

Technical Team Lead

Provided Desktop Support & Help Desk for 5000+ clients

• Provided phone support for IBM internal clients.

• Supported Lotus Notes, Win95/NT, OS/2, Lotus Notes Smartsuite, VM Profs, TCPIP, Network browsers

• Supervised a team of 6 technical consultants in technical and customer support areas; provided

technical guidance as new members joined the team.

CARTUS, Trumbull, CT 1997

(previously Cendant Corporation/ Comp-u-Card)

Contract consultant

Provided Desktop Support & Help Desk assistance to internal clients

• Supported and troubleshot corporate-wide desktop software of Microsoft suite

• Provided VAX support on corporate hotline. Act as liaison between client and technical services.

COVIDIAN, City, St 1992 – 1994

(formerly US Surgical Corporation)

PC Support Manager

Responsible network for 2000+ internal clients in 14 buildings.

• Managed two PC Support teams in Connecticut locales totaling 20 technicians and network

specialists.

• Supported 2000+ LAN clients. Managed all their PC needs including Novell, Appleshare, electronic

mail, network and local backups and all desktop support.

• Supported 40+ Novell and Appleshare servers and 2000+ e-mail users both Mac & PC.

GE CONSULTING SERVICES, Fairfield, CT 1988 – 1992

Senior PC Support Analyst

Supported HQ (headquarters) high-level employees in all technical needs

• Performed major HQ-LAN migration of all HQ departments to Mac/Ethernet from Wang/VS.

• Managed and executed clients needs analysis of all areas consisting of 800-900 users utilizing varied

functions of spreadsheet, communications, databases and Wang WP.

• Managed 5 support consultants in troubleshooting 700 clients for Fortune 50 company.

• Implemented two major client department migrations from old to new Mac technology. Managed project

from initial recommendation through to delivery, set-up, data conversions, training and self-sufficiency of

user community.

• Performed full Operations Analysis on HQ Medical Department. Environment included PC user base:

800-1000 Macintoshes and PCs. VM/CMS on IBM 40XX, Wang VS and OIS.

EDUCATION AND PROFESSIONAL CERTIFICATIONS

BS Mathematics, Fairfield University, Fairfield, CT

W eb Page Design Certification

Lotus Notes Sys Admin

Novell CNE Certification

SOFTWARE

CMVC, TTT (Test Tracking Tool), Raven automation, Toolkit/Eclipse

Testing Software

z/TPF

Middleware

Lotus Notes R7, WinNT/XP, MS Office, Lotus Smartsuite,

PC Packages

TPF DF, Lotus Notes, WordPro, Filemaker

PC Database

Notes, Exchange Mail, MS Internet Explorer, QuickMail, Microsoft, Mail, cc:Mail

PC Networks

linux, html, S/390 Assembler, VM/CMS, MVS/JCL, EXEC, REXX, XEDIT, LPEX

Other Software

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