Customer Service Supply Chain

ABHAY SHETTY

*** ******** ***** ● Brea, California 92821

Residence: 714-***-**** ● Cell: 909-***-**** ● ***********@*****.***

PROFILE

Supply Chain Management

Effective combination of interpersonal, analytical, organizational and leadership skills, with expertise in the following operational

areas:

Project Management.

Production Planning & New Product Development.

Material Management.

Warehousing / Distribution.

Contract Negotiation.

Proven track record utilizing a fact-based, process-oriented approach towards reaching aggressive goals in support of cost, profit,

service and organizational objectives.

EXPERIENCE

Jacuzzi Brands Chino, California

Nation’s leading whirlpool bath manufacturer credited with inventing the world’s first whirlpool bath. The Jacuzzi Bath Division

holds over 250 patents, with product offerings such as whirlpool baths, non-jetted baths, shower systems, vitreous china and kitchen

sinks.

Supply Chain Manager 2005 - 2009

Leadership position in a global business reporting to the VP, North American Bath Operations. Current scope of responsibility

included planning, organizing, directing and controlling the performance of the following departmental functions for both our

manufacturing facilities: Production Planning and Scheduling, Demand Forecasting, Material Management, Warehousing and

Logistics. Managed a multi-tiered staff of 120 through 5 direct reports.

t manager in the Outsourcing of the West Coast Bath manufacturing operations to the East Coast, resulting in $20 million savings over a three-year period.

Managed a team to help transition plant machinery and processes along with developing sound contingency plans.

Re-established a new supply chain team by hiring, coaching & mentoring.

Sourced and negotiated pricing for items with an annual purchased value of $60 million (representing 50% of total company

purchases) including establishing blanket purchase agreements and bulk commodity pricing agreements.

Negotiated long term agreements with key domestic suppliers resulting in annual cost savings of $2 million.

Developed JIT programs to match vendor production schedules. As a result, increased turns and reduced raw material

inventory by 20% in 12 months.

Reduced raw inventory by $3 million by effectively streamlining processes and maintaining good inventory controls.

Disposed of O&E material through a broad network of dealers, based on fair market value.

Effectively negotiated with outsourced vendors from China, Brazil & Indonesia resulting in annual savings of $2.5

million.

Managed a team in the Outsourcing of labor-intensive initial Manufacturing processes for the high volume product line to

Brazil reducing domestic manufacturing to an assembly process.

Estimated annual cost savings of $2 million.

Negotiated Ocean freight contracts reducing spend by $0.5 million.

Led the warehousing teams in Cost reduction efforts amounting to $5 million

Consolidated warehouses through better layout bringing in savings of $2.5 million annually.

Reduced the number of material handling equipment in both facilities, resulting in savings of $750,000.

Worked collaboratively with IT upgrading scanners at both facilities to RF technology increasing labor efficiency by 30%.

Led a team in Cost Reduction efforts by reducing outbound freight by $5 million

Reviewed and re-negotiated new contracts with Truck Load (TL) and Ocean Freight carriers reducing rates by 25%.

Negotiated Less-Than-Truck Load (LTL) freight rates reducing spend by $1.5 million.

Effectively increased pool shipments resulting in annual savings of $0.5 million.

Developed and implemented Load-Building software increasing TL cube utilization by 30%.

Recommended C-TPAT (Customs-Trade Partnership Against Terrorism) to upper management and implemented this

program for large volume vendors resulting in a more secure and expeditious supply chain.

le as the Operations representative in the Cross-Functional New Products Team, created project plan and implemented alternate revenue streams by establishing Product Life Cycle Management for the High-End, High Margin product lines.

Identified reverse logistics as a profit generating source and set up adequate protocols to realize this revenue.

Projected revenue from these sources of $8 million for the last fiscal year.

Key Team member, as the operations representative in the Annual Retail Strategy reviews at Lowe’s.

Tasks involved the presentation of the previous year’s operational performance metrics as well as plans for improvements

and identifying new areas of opportunities for mutual benefit.

Worked with Lowe’s on continuous improvement efforts in improving service levels and optimizing supply chain costs.

ABHAY SHETTY ● Page 2 ● ***********@*****.***

ering Committee, evaluating the consolidation of MRP / ERP systems for all Jacuzzi divisions into one global system.

t processes working collaboratively with various departments and performed Gap Analysis.

Collaboratively developed training programs for employees at both facilities on MRP II system capabilities.

Planning & Inventory Control Manager 2004 – 2005

Responsibility included developing and deploying the Sales-Inventory-Operations Plan (SIOP) process for the JWB

business. Coordinated with all departments to determine actual performance, future trends, and constraints; assisted in sales order

scheduling, with the production group. Interfaces included all functions in operations as well as support functions - finance, sales,

and production management. Responsible for managing 6000 SKUs in finished goods inventory.

Orchestrated the monthly Sales & Operations Planning (S&OP) involving the Management team

Improved and maintained the Forecast accuracy at over 85% since October 2006 through a sustained cross functional

collaborative effort resulting in improved customer service and better control of overall business performance.

Improved service levels (>98%) and delivery time drastically and reduced Planning Cycle time and the response time to

Supply Chain exceptions.

Championed the project of finished goods inventory reduction (40%) contributing $10.6 million towards working capital.

Negotiated sale of over $2 million finished goods in excess inventories over a six-month period.

Recommended and followed through on SKU rationalization and Kanban efforts, reducing inventory by $1.2 million.

Worked in tandem with the Sales and Marketing teams to develop and implement an inventory process to eliminate future

excess build-up.

Executed the launch and fulfillment of Lowe’s Foreign Port Program for Jacuzzi’s outsourced retail products.

Savings of $2.4 million to Jacuzzi by alleviating freight, handling and storage costs as well as reducing the supply chain

cycle time by 40%.

Supply Chain Planner/Analyst 2003 – 2004

Responsibility included developing and deploying the master schedule plan for both manufacturing facilities. Coordinated with

Scheduling, Manufacturing, Sales and Customer Service departments to determine performance, future trends, and constraint.

Implemented individual schedules for each manufacturing department using time studies and lean manufacturing

techniques thereby increasing schedule efficiency by 30%.

Increased on-time performance to 95% from 85%.

Maintained all MRP data including set up of inventory controls such as min/max, re-order point, safety stocks, etc.

Supply Chain Intern 2003

Responsible for planning and scheduling two product categories for the West Coast facility working closely with Purchasing, sales

and Manufacturing personnel.

Improved schedule efficiency to 95%.

Used AS/400 interface based MRP II system for all inventoried items.

Epicenter Technologies Pvt. Ltd., Mumbai, India 2001 - 2001

Customer contact center providing services in Collection, Customer Care & Telemarketing.

Team Leader

Responsible for managing a team of 25 CSR selling a variety of AT&T products and services.

Exceeded monthly target sales’ goals by 30% while maintaining excellent customer service quality.

Bharat Bijlee Limited, Mumbai, India 2000 - 2001

Manufacturer for electric motors, transformers and elevators.

Production Engineer Intern

Optimized efficiency of labor, machines and materials for manufacturing processes.

Prepared the Compliance Report for the Elevator Division Service Sales section.

Performed cost-benefit analyses on a make or buy decision resulting in 20% savings for the company.

EDUCATION

University Of Southern California Los Angeles, CA

Master of Science, Industrial and Systems Engineering 2003

University Of Mumbai Mumbai, India

Bachelor of Engineering, Production Engineering 2001

COMPUTER SKILLS

Programming Language: PL/SQL

Office Software: Win XP/Vista, MS Office Suite, MS Project, MS Visio, Macro Express, Client Access.

Technical Software: CAD/CAM, Unigraphics, Matlab, Minitab, ARENA (Simulation), Demand Solutions (Forecasting), MRP II,

Warehouse Management System (BOSS).

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