Customer Service Sales

Kashif Mohammad, MCP

**** ******* **** 561-***-****

West Palm Beach, FL 33417 ***********@*****.***

SUMMARY

Sales professional with four years of demonstrated sales and management experience in

positions of considerable responsibility. Established track record of consistently increasing

revenues, sales, customer service levels, and market share. Managed four different branches with

Hertz Local Edition and mentored staff. Successfully completed Washington Mutual PACE

management trainee program by exceeding sales and management responsibilities.

EXPERIENCE

Washington Mutual Bank, 2007-2008

PACE Management Trainee

Successfully graduated from Washington Mutual’s one year Premier Achievement Management

Trainee program

Training program included:

• Four rotations of three months at different branches emphasizing specific areas of

development. For example, Teller training, New Accounts, Business Lending, Consumer

Lending, and Capstone phase. Each training phase consisted of two week in-class training

followed by hands-on experience at the branch.

• Responsibilities as a Financial Rep included generating sales and meeting individual goals by

using leads provided by the company, creating bank days by calling on local business, cold

calling, door to door sales, and working with tellers to generate referrals.

• Targeted and visited professionals such doctors, lawyers, and accountants to build a steady

stream of business loan pipeline and to help generate referral business.

• Generated quality leads by profiling new and existing customers, by asking for referrals from

existing customers, and by helping the teller line on occasions.

• Responsibilities as an Assistant Manager included meeting monthly branch goals, working

with financial reps to generate business, meeting with prospective business clients, and

motivating tellers to meet referral goals.

• Participated in monthly regional meetings and also weekly sales conference calls with regional

manager and other branch managers.

• Each phase consisted of Branch Manager’s evaluation followed by evaluation by PACE

trainers.

• Success in the program consisted of passing training classes, good evaluations by each

manager, and meeting sales goals set by each branch.

Hertz Local Edition, Progressive Insurance Service Center 2003-2006

Assistant Branch Manager

Managed

• Managed a very high profile account with Progressive Insurance. One of only two such

accounts for Hertz in the U.S.

• Responsibilities included generating new business, meeting extremely high customer service

levels, and meeting aggressive sales goals.

Significantly improved customer service levels by resolving customer issues and addressing

•

complaints, exceeding customers’ expectations.

• Used daily business reports in order to create an ideal mix of fleet to ensure maximum

profitability for the branch

• Worked with Progressive Insurance to streamline the billing process.

Hertz Local Edition, West Palm Beach, FL

Management Trainee

Provided sales, management, and customer service support for a high volume branch.

• Generated sales by selling optional services offered by Hertz.

• Created new business opportunities for the branch by visiting dealerships, hotels, and body

shops.

• Visited high line hotels in Palm Beach to cater to their clients needs for luxury vehicles.

• Visited body shops twice a week to help identify their needs and to increase sales volume.

• Increased daily rental volume at dealerships by offering higher levels of customer service and

better vehicles.

• Prepared and interpreted all daily reports using Excel and Access.

• Handled high volume of calls.

• Developed loyal customer base and increased sales volume through personal attention to

customers.

• Organized a complex work environment and improved workflow processes.

Global Information Solutions, Tampa, FL 2002-2003

MCSE Trainer

Initiated and implemented training procedures in line with Microsoft curriculum

• Trained a classroom of twenty students in MCSE courses consisting of Microsoft Windows NT

server and NT Server Enterprise

• Installed and configured classroom computers in Windows NT environment to meet training

procedures

• Administrated and maintained company networks with Microsoft NT servers and laptops

Dixie Fried Chicken, West Palm Beach, FL 2001-2002

Co-Owner (sold my share)

• Improved profitability of business by improving customer service levels, marketing by utilizing

survey methodology(surveys, feedback, and customer comment cards), and automation in

order to improve workflow processes

• Developed new set of procedures such as improved employee training to improve quality and

customer service levels

EDUCATION

Bachelor of Arts, Business Management - Florida Atlantic University, Boca Raton, Florida

PROFESSIONAL ACCOMLISHMENTS

• Successfully completed MCP (Microsoft Certified Professional)Certification

• Successfully completed all phases of training at Washington Mutual and exceeded sales goals

• Successfully completed and graduated from Washington Mutual PACE Management Trainee

Program

• Successfully completed Hertz Management Trainee program

• Promoted to Assistant Branch Manager in October 2005 and given management responsibility

for Progressive Insurance Customer Service Center. One of only three national accounts with

Progressive Insurance.

• Increased sales at Braman Porsche dealership by 55% and customer satisfaction levels by 30%

over a six month period.

CERTIFICATIONS

Microsoft Certified Professional

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