Quality Control Active Directory

* * * ** * N F I E L D S T R E E T • LY N N, M A • 0 1 9 4 0

617-***-**** • **********@*******.***

HOWARD COLCLOUGH

OBJECTIVE

To obtain a challenging position that utilizes my technical acumen, ability to work calmly and productively

under pressure, and interpersonal skills to meet and exceed the needs of any department or organization

CAREER SUMMARY

• Well-liked, solutions-oriented individual with over twenty years of experience maintaining, repairing,

and operating large printing press machines and current experience building and troubleshooting IT

networks in a classroom and home environment

• Skilled in providing operations support in deadline-driven environments as evidenced through

sustained leadership positions at multiple printing companies

• Fast-learner with a strong technical aptitude as demonstrated by earning a Microsoft Certification in

Windows Vista and ongoing accomplishments at a Microsoft-certified technical school

PROFESSIONAL EXPERIENCE

ComputerTraining.com Burlington, MA

Junior IT Trainer, Intern 03/2009 to Present

• Assist current students by mentoring, answering technical questions, and helping with lab

work

• Provide pre-class assistance to the instructor by prepping the workstations and hand-outs

• Participate in extra-help sessions by arriving early to class and helping students seeking

additional support by reviewing and explaining the material and performing demonstrations on the

workstations

Merrill Communications Everett, MA

Lead Pressman 03/2002 to 06/2008

• Supervised a press crew and assisted in the production of high gloss annual and prospectus

reports

• Set up heat set and cold set presses by hanging plates and verifying paper and ink

• Performed quality control operations prior to running the jobs by checking the sheets against

final copy

• Operated, maintained, and repaired the machines, ran the jobs, and continually checked

quality levels

• Worked closely with other staff to gather project requirements, specifications, and timetables

Bradford & Bigelow Danvers, MA

Press Foreman 06/1984 to 02/2002

• Supervised six press crews, each responsible for a specific press and consisting of three to

four operators

• Mentored peers and subordinates to guide them in career development and coach them on

specific skills

• Maintained a calm, patient, and positive attitude at all times, including high stress periods

when machines were down for repair and utilized handy-person and troubleshooting skills to fix

equipment

• Used problem solving skills to find solutions to all obstacles encountered on each project and

work over time as needed to ensure all output orders are completed in a timely manner

EDUCATION

ComputerTraining.com Burlington, MA

Microsoft Networking Technology Program Graduation 02/2009

• Microsoft Certified Technical Specialist – November 2008

• Microsoft Certified Professional – February 2009

• Microsoft Certified Systems Administrator – May 2009

Coursework Includes:

• Configuring and Managing a Microsoft Windows Vista and Server 2003 Environment

Administering and Maintaining a Microsoft Windows Active Directory and ISA Server 2004 Infrastructure

TECHNICAL SKILLS

Operating Systems: Microsoft Windows Vista, Windows XP Professional, Windows Server 2003

Hardware: Cat 5 cabling; Hard drive and peripheral component installation; Workstation set up and

configuration including scanners, PCs, servers, routers, networking and troubleshooting printers

Networking Utilities: Active Directory, Group Policy, DNS, DHCP, VPNs, RRAS and Remote Access

protocols, RAID, SMTP configuration, TCP/IP subnetting, LAN/WAN, Ethernet, Wireless devices

Security Tools: Firewall and Proxy Server configuration, Antivirus applications, Disaster Recovery and

Remote Management, Fault Tolerance tools, Network Hardening via Intrusion-Detection/Prevention systems

Applications: Microsoft Office Suite, Microsoft Publisher

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