Manager Medical

Patricia L. Fesko

**** *********** *****

Monroe, NC 28110

Phone: 775-***-****

Email: ********@***.***

PROFESSIONAL SUMMARY

Broad Expertise in Healthcare Operations and Finance

Operations and finance professional with extensive and diverse experience with emphasis in

health care departments and private medical practices. Expertise includes evaluating business

processes and initiating change management to improve business practices, financial results and

performance.

EXPERTISE

● Profitability improvement/revenue cycle

● Process improvement

● Physician, client and employee relations/satisfaction

● Contracting – managed care and general

● Data management and decision support

● Governmental and third party reimbursement

SOFTWARE APPLICATIONS

Microsoft Office Suite, KRONOS, Strata software tools, GEAC, MainFrame, Visionware,

Solucient, Patron, Stolas, Meditech, and Practice Manager. Program manager for EMR

conversion.

PROFESSIONAL EXPERIENCE

Renown Health System, Reno, Nevada

(Large integrated health system with four hospitals, 83 physician medical groups, outpatient

imaging sites, home care agency, and insurance company)

Business Office Manager, Home Care Agency/Department 2002 - 2009

Operational accountabilities included managing, directing and supervising the departmental staff.

This included developing and managing systems for maximum efficiency and productivity

(referrals, verifications, authorizations, scheduling, and medical records), administration of the

patient and staff information system, HR record maintenance, and purchasing of office and

medical equipment and supplies. Additional responsibilities included recruitment, orientation,

training, evaluations, supervision, development and termination of staff. Financial accountabilities

included directing supervising the complete accounting system and financial functions which

included billing, auditing, accounts receivable, collection, accounts payable, payroll, general

ledger, capital and operating budgets, maintenance of clinician’s productivity, statistical and

variance reports.

- Development of billing policies and procedures for identifying

reimbursement opportunities (collected an additional $257K first six

months in position).

- Decreased expense 7 consecutive years.

- Less than 1% denial rate 7 consecutive years.

- Reduced A/R days from 110 to 28 days, lowest in department’s history.

- Researched and implemented EMR.

- Consistent achievement of World Class Workgroup status from Gallup.

- Recipient of the 2006 OCS Financial Outcomes Award.

Shapur A. Ameri, M.D. & Linda M. Ameri, M.D., Framingham, Massachusetts

(Two separate medical practices - Neurosurgery & Dermatology)

Office Manager 2001 - 2002

Responsible for the day-to-day administrative operations which included scheduling, cash

management, intake, referrals, insurance verification, authorizations, billing, accounts receivable

and payable, transcription, medical records management, inventory control, credentialing and

contracts.

- Reorganized medical record system for maximum efficiency.

- Operational restructure of daily operations resulted in increased

physicians’ productivity.

- Efficient operations simultaneously for two separate practices.

Tenet Metrowest Healthcare Systems, LP, Framingham, Massachusetts

(Large integrated health system with numerous facilities nationwide)

Business Office Manager 2004- 2001

Managed and supervised business operations for the occupational health department.

Responsible for scheduling, confirming, verifications, authorizations, billing and collection of

accounts. Additional duties included database development and maintenance, financial,

statistical and marketing reports, auditing, accounts receivable, accounts payable, payroll,

marketing, and inventory control. Responsible for the development and implementation of office

policies and procedures.

- Developed client data base to comply with federal, state and company’s

regulations.

- Through marketing strategies, increased client base 300%.

- Opened two satellite offices.

- Implemented new business processes to increase efficiency and

productivity.

Concord Nurse-Midwifery Associates, P.C., Waltham, Massachusetts

(Three practitioner practice)

Business Manager 1990 – 2002

Responsible for daily operations which included scheduling, verifications, authorizations, billing,

accounts receivable, accounts payable, payroll, and purchasing of office equipment and supplies.

Financial responsibilities included the preparation of reports (federal and state payroll tax,

profit/loss, expense reports, projections, budget, and statistical, state and federal tax returns),

account reconciliation, negotiation of contracts, and credentialing.

- Zero percent denial rate.

- Reduced A/R days from 30 to 10.

EDUCATION

Business Administration, Loyola Marymount University, Los Angeles, California

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