Human Resources Management
Resume:
AYSHA MAKDA
Plainview, NY *****
516-***-**** ************@*****.***
SUMMARY
Accomplished and energetic HR professional with a unique combination of organizational development, survey design &
data analysis, performance management and EEO experience. Strong OD facilitation and coaching skills. Awarded M.S.
in Industrial/Organizational Psychology.
PROFESSIONAL DEVELOPMENT
2004 - 2008
NEW YORK LIFE INSURANCE, New York, NY
Senior Research Consultant - Learning & Organization Development
Research Consultant 2002 - 2004
Senior Research Associate 2000 - 2002
Research Associate 1998 - 2000
Trainee 1996 - 1998
Survey Research and Analysis
Planned and implemented a corporate wide employee engagement survey for 12,000 New York Life employees, a
Fortune 500 Company.
• Utilized employee research best practices to design and develop the company’s first and subsequent annual
employee engagement survey. Worked with external benchmark firm survey development both online and paper,
data analysis and report development. Presented overall survey results to HR senior management, providing
customized results to HR Business Partners, and collaborating on follow-up interventions.
• Effectively trained 10 business partners on interpreting survey results by utilizing on-line reports and sharing survey
data with the staff.
• Conducted work environment assessments including follow-up surveys, focus groups, and brainstorming sessions
and summarized action plans as requested by HR business partners. Recommended process, content changes and
enhancements.
• Partnered with clients on the design and development of customer satisfaction or program evaluation surveys tailored
to their needs. Prepared project plans for key deliverables including survey development, data analysis and report
development.
• Two time winner of the ‘Be the Best’ Award for successfully administering employee surveys to 12,000 in 2006, and
3500 employees in 2004.
• Won the Employee Spot Recognition Award for accurately analyzing compensation data for senior management.
Leadership and Development
Managed and coordinated company’s leadership development program.
• Managed Company’s 360 Feedback (Lominger – VOICES and MBTI) assessment process for high potentials.
Delivered feedback to high potentials and identified performance and development needs. Coached and created
appropriate developmental programs for 45 senior leaders.
• Collaborated with HR senior leaders on talent review process of key positions. Created career profiles. Summarized
succession plans across the Company. Researched various succession planning tools and processes. Worked along
with the leadership development team to design functional specifications for future utilization of the succession-
planning tool.
Performance Management
• Collaborated with organization development team to select and pilot new performance management system (Success
Factors). Created competencies and performance ratings.
• Designed and developed training on the new performance management system for business partners. Drafted
Frequently Asked Questions to be posted on the new Performance Management system. Trained business partners
on the new system.
• Generated various metrics reports from the performance management system.
AYSHA MAKDA PAGE TWO
NEW YORK LIFE INSURANCE (continued)
EEO & Compliance
• Managed the corporate exit interview process for the Company. Coordinated with business partners on survey
development, data analysis and report development as well as ensured that a company-wide monitoring process was
in place. Analyzed and monitored turnover statistics.
• Performed EEO analysis including hires, promotions, terminations and compensation for numerous company
locations. Filed EEO-1 and Vets – 100 for the Company and communicated Affirmative Active Plans to department
heads and recruiting.
Relocation
• Managed the corporate relocation program for the largest department with 800 employees. Managed vendor
relationships, led contract negotiations, reviewed activity, and identified trends. Provided recommendations and
updated corporate policy on relocation.
INFORMATION BUILDERS, New York, NY 1996
Human Resources – Junior Technical Recruiter
Full life cycle recruiter for entry and experienced IT professionals. Developed job descriptions for technical and
programming jobs. Posted entry level job openings in area colleges and universities. Outsourced higher level technical
jobs to search agencies. Screened technical resumes and interviewed prospective candidates. Referred all qualified
candidates to appropriate managers. Entered and updated candidate information on Human Resources Information
Systems (ABRA). Provided feedback on the status of candidates. Generated offer letters and negotiated salaries.
EDUCATION
STEVENS INSTITUTE OF TECHNOLOGY, Hoboken, NJ 1996
Master of Science, Applied Psychology
Major: Industrial/Organizational Psychology
QUEENS COLLEGE, CUNY, Flushing, NY 1993
Bachelor of Arts, Major: Psychology
CERTIFICATIONS
Project management (2006), EEO Certificate (2003, Cornell University), Lominger VOICES Feedback Certification (2007),
Lominger CHOICES Certification (2008), Lominger SEA Certification (2008), Certified Master Coach (2008) from
Behavioral Coaching Institute, and SHRM Learning System Course (2007).
Technology: Proficient in Microsoft Office, SPSS, SAP, Data Direct, OptionFinder, Modern Mind, Teleform, Raosoft,
ABRA, Success Factors, Internet and Lotus Notes. Knowledge of Inquisite & Stepstone.
AWARDS
Employee Spot Recognition Award 2008
Be the Best Awards – 2004, 2007
PROFESSIONAL AFFILIATIONS
Member of SHRM, OD Network and Toastmasters
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