Management Software

Emdad Khondaker

**** **** ***** *****

St. Louis, MO 63146

(314) 302 – 0070 (cell)

*****.*********@*****.***

http://www.linkedin.com/in/emdadkhondaker

PROFESSIONAL SUMMARY:

** ***** ** *******nce in IT and project management concentrated in data management, software building,

integration, testing, server setup, server maintenance, system administration and provided technical leadership to other

IT professionals. Technical strengths include C++, SQL, SQL Servers, LINC, COBOL, Oracle, and MS Project.

TECHNICAL SKILLS:

Access, Active Directory, Backup Veritas, COBOL, Crystal Reports, Data Junction7.0, Excel, FoxPro 2.x, HTML,

IIS/FTP, LINC, Lotus 123, MS Project, MS SQL Server, MS Visual Basic 6.0, MS Visual C++ 6.0, MS Windows

95/98/2000/XP, MS Windows server NT/2000/2003, Networking, Novel/MS Client, Novel NetWare 4.0, Oracle 9i,

SecureCheck-PRO MICR Check Printing System, SQL, Unisys Enterprise Application Environment, Unisys

Enterprise Output Manager 7.1, VMWare and WebEx

PROFESSIONAL EXPERIENCE:

01/2000 – 04/2009 MS Govern/Harris Computer/Government e-Management Solutions, Inc (GEMS)

Systems Consultants Inc (SCI)

St. Louis, MO

MS Govern provides end-to-end software solutions and professional services to Municipal, School and Utility sectors

I implemented over 50 General Ledger, Accounts Receivable, Accounts Payable, Fixed Asset, Purchasing, and

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Work Order Modules Conversions.

30 plus Payroll System Conversions.

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10 plus Utility Revenue Management Conversions.

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In-depth knowledge in the area of Finance, Payroll, and Revenue Management Systems.

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Conversion Project Management.

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Recognized numerous times for Exceptional Customer Relations.

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9 years experience with Oracle and SQL platform.

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Technical Support Specialist 10/2008 – 04/2009

Trained customers on various Unisys system software products (EAE, LINC, EOM)

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Provided phone, on the web and on-site customer assistance for 150 clients (Application support, Hardware

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configuration and troubleshooting).

Supported internal and external customers on Unix and NT platforms (MS SQL Server, SQL, Oracle, MS

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Windows 95/98/2000/XP, MS Windows Server NT/2000/2003)

Researched and documented software errors for third party vendor products.

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Implemented and tested new application and system software releases using Access, Excel, C++, COBOL,

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HTML, LINC, Oracle, SQL, and VBA.

Supported all versions of Windows workstations, including NT, 2000, 2003, XP and Vista.

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Senior Data Conversion Specialist/ Technical Support Specialist 01/2004-10/2008

Responsible for the upgrade and support of six application servers, including NT, Unix SVR4 and Unix RS6000.

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Managed three employees.

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Standardized the quality software release process for the maintenance and annual releases of three application

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products.

Responsible for all system backups and nightly compilations for the development department.

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Performed system and application upgrades (MS SQL Server, MS Windows 95/98/2000/XP, MS Windows server

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and NT/2000/2003)

Developed and maintained the internal customer support and time management systems Access, Excel, C++,

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COBOL, HTML, LINC, Oracle, SQL, and VBA.

Responsible for the corporate software release process.

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Build, install, configure and maintain Windows 2000 and Windows 2003 servers and services.

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Application System Analyst 01/2002-12/2003

Created detailed program specifications for moving large quantities of client data into the GEMS application by

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performing the following tasks:

Developed a sound conversion strategy with the client and GEMS subject matter experts.

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Met with the client to assist in extracting all necessary data from their existing application.

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Determined and documented necessary steps in application setup to serve as a guide for GEMS trainers.

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Determined and documented detailed specifications for the GEMS programmer to code the conversion for

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Access, Excel, C++, COBOL, LINC, Oracle, SQL, and VBA.

Served as a quality control point in determining that the data had been converted accurately.

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Created accurate, thorough technical specifications for reports and flat file output.

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Accurately forecasted deadlines as well as assisted teammates in determining and estimating their capabilities.

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Troubleshot Oracle and SQL database issues.

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Created and tested SQL statements to resolve data issues within the Oracle and SQL databases.

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Created code segments and loop structures within Data Junction.

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Designed complex Data Junction solutions.

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Created, tested and implemented complex programs in Access and Visual Basic on schedule and on budget.

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Data Conversion Analyst 01/2000-12/2001

Created detailed project maps using client data and information.

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Created properly formatted files using client data and mapping documents relating it to the SCI application

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systems.

Tested the results of formatting programs by loading the SCI application systems prior to client delivery using

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Access, Excel, C++, COBOL, HTML, LINC, Oracle, SQL, and VBA.

Delivered formatting programs with documented run procedures to the client for use during conversion.

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Worked closely with the client to create the conversion maps and complete the conversion programs.

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Strategized simple database issue resolutions within Oracle.

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Created and tested Oracle SQL statements to resolve issues.

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Maintained and upgraded databases using LINC Administration tools.

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Ability to determine data collection errors and trace inconsistencies to the error’s source.

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05/1996 – 12/1999 Missouri Tech

St. Louis, MO

Director of Financial Assistance

Programmed hardware and software configurations of all financial assistance data.

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Produced computer programs using MS Access 97, dBase IV, FoxPro 2.0 and MS Visual C++ 6.

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Provided support for ED Express, CLASS, FFELP, Direct Loans, and ATOM.

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Debugged and troubleshot Microsoft Windows NT Workstations.

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Interviewed, hired, supervised and trained financial assistance personnel.

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Managed all aspects of financial assistance administration, including needs analysis, packaging, and the distribution

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of financial assistance funds.

Developed policies and procedures for the financial assistance office.

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Coordinated the collection efforts for defaulted student loans.

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Prepared ED/PMS, Fiscal Operations Report and Application to Participate (FISAP).

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Prepared statistical analysis of financial assistance data.

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05/1994 – 05/1996 Sanford-Brown College

St. Louis, MO

Director of Corporate Financial Aid Operations

Produced computer programs using dBase III, FoxPro, C and COBOL.

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Directed and coordinated the Electronic Fund Transfer process.

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Coordinated and monitored the Electronic Data Exchange (EDE) process.

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Provided campus support for EDE, CLASS, FFELP, Direct Loans, LINES, and ATOM.

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Debugged and troubleshot PC and LAN hardware and software (Novel NetWare).

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Provided Technical support to End-users.

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Developed policies and procedures for default prevention and oversaw collection efforts.

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Developed and maintained default management procedure manual for campus Directors.

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Designed and implemented employee incentive/bonus plan.

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Analyzed and prepared budgets for the student loan management unit.

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Prepared ED/PMS and FISAP reports.

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Generated forecast and statistical analysis reports.

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07/1992 - 05/1994 Deaconess College of Nursing,

St. Louis, MO

Director of Financial Assistance

Designed, implemented and maintained a tracking system of all financial assistance records.

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Installed PC software and maintained upgrades.

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Debugged and troubleshot PC and LAN hardware and software, test PC and LAN hardware.

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Administered financial assistance programs for delivery of student funds.

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Selected, trained, supervised, and evaluated professional and clerical staff.

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EDUCATION:

SOUTHERN ILLINOIS UNIVERSITY AT EDWARDSVILLE, JUNE 1992

Edwardsville, IL

B. S. - Management Information Systems

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