Engineer Software
Resume:
Rajashekar
Professional Summary
System Administrator with over 6 years of experience in,Windows Administration,Helpdesk, Desktop
support, LAN support and Technical support with strong troubleshooting and analytical skills and experience in
setting up of IT Infrastructure and data center migration
Key skills:
• Installing, configuring, administering Windows 2000/2003 server operating systems and Windows
2000/XP/Vista client operating systems. Configuring hardware Raid on the Dell and HP hardware.
Installing and troubleshooting of RHEL 4.0 and Solaris 9/10
• Configuring and troubleshooting Active Directory,DNS,DHCP,IIS,FTP, TCP/IP,Terminal Server,Clustering and VPN
• Configuring Group Policy Objects and applying over the domain to the work stations, worked on SMS
and SCCM for pushing patches and updates for windows and gathering software and hardware inventory
• Worked with SCOM and MOM for monitoring the performance and generating alerts using operational
console
• Creating User accounts, Groups in the A.D and Exchange Server providing file and folder NTFS
permissions on the File servers, Installation, configuration and maintenance of Symantec Anti Virus
server and clients and Web sense Server
• Followed ISMS (Information Security Management Systems) Audit Standards for maitiniaing the security
standards in the environment.Developed policies that helped protect the risk of threats and attacks
• Worked on Virtualization using VMware products like VM ware ESX server and Workstation
• Installing and configuring Symantec Anti Virus server and clients and Web sense Server
• Creating Backup policies and scheduling backups using Veritas Backup Exec and Auto loader tape drive
• Configuring and troubleshooting Outlook, Lotus Notes, Blackberry hand held devices, configuring Wi-Fi
networks, supporting video conferencing equipment
• Created standard Images for desktops using Symantec ghost and deployed the images through Bart PE in
network
• Installing and troubleshooting Microsoft applications and third party software along with oracle and sql
database servers
• Troubleshooting desktop issues, web browser and printer issues for web applications including financial
related web applications and Citrix Applications
• Handling Procurement of hardware, Backup Tapes and maintaining of IT inventory for desktops, servers
and network equipment
• Worked on remote tools like Remote Desktop, Dame ware,VNC Viewer,
• Worked with ticketing software like Remedy,IBM Manage Now, Techexcel for creating incidents and
change requests
Third Party Server Management Software
IBM, HP and Dell Open Management Firmware/Software, Symantec Backup Exec 11d, Symantec
Backup Exec System Recovery (Bare Metal Restore) 7.0, Symantec Security Center 10.1, Symantec Mail
Security for Microsoft Exchange 5.0.6, Symantec Ghost 11.0, Informatica 7.1.4 server, Oracle 9i/10g,
SQL 2000/2005 server, CheckPoint Firewall, Checkpoint VPN, Bart PE, Websense
Operating Systems:
Windows Server 2003 (32/64 STD, 32/64 ENT), Windows 2000 Server, Windows NT 4.0 Server,
Windows Vista, Windows XP,Unix, Windows 2000 professional, RHEL 4.0, Solaris 9/10
Hardware Exposure:
HP Proliant ml 350, ml 370, dl 360 Servers, Dell PowerEdge 1950, 2950 Servers, Dell PowerVault Servers,
Dell x850, x950, R900 Servers and Dell GX 260, 270,280,620, L60, Compaq, HP 330 and Dell Laptops D600,
620,630,Hp Nc 6000, 6120,6220, Cisco Routers and Switches, Linksys Routers, D-Link Routers
Software Exposure:
WSUS,SMS,SCCM,MOM,SCOM, SQL Server 2000/2005, Microsoft Office 95, 97, XP, 2003, 2007,
Microsoft visual studio 6.0 /2005, Adobe Creative Suite, Symantec Anti-Virus,McAfee Anti-Virus, Web sense
server, Veritas Backup Exec, Net Meeting, Remote desktop, Dame ware, Oracle 9i/10g,Toad, Informatica
Power Center 7.1.4/8.0, Cisco VPN Client, Symantec PC Anywhere 9.x/10.x, MS Windows Terminal Server,
VM Ware, Financial applications, Blackberry Desktop Manager, Novell Netware and also including many other
third party applications
Telephony:
Avaya Site Administration Utility, Avaya Voice Mail box configuration, Nortel and Cisco Equipment
Ticketing Tools:
Worked on Remedy, IBM Manage Now for creating user requests, change requests and for other IT related
technical issues. Worked on Tech Excel for creating incidents, IT Work requests and resolving the issues or
assigning to appropriate team
PROFESSIONAL EXPERIENCE
Keane Inc May 2007 – March 2009
System Engineer Boston
Responsibilities
System administrator for over 400 Windows Servers and over 2500 desktops running on windows
•
2000//Xp/2003/vista operating in a clustered environment located in two different locations and 3
datacenters.
• Worked on various hardware platforms including Dell Poweredge and Hp Proliant ML & DL series
• Configured Domain controller, Active Directory,DNS,DHCP,IIS,FTP, TCP/IP,Terminal Server, and
VPN. Also configured and deployed File servers, Print servers,Backup servers, Web sense server and
SAV server
• Monitoring the servers and other network devices using the SCOM Operations console, monitoring the
alerts that occur in the servers which are automatically reported in to the mailbox and based on the even
appropriate actions and preventive measures are taken
• Worked with SMS 2003 and SCCM for updating desktops with latest updates and gathering software
inventory and hardware inventory. Was responsible for maintaing the license count and ensure that it does
not exceed the procured number.
Providing real time 24x7 support critical production applications and services to hundreds of desktop
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users and application developers and database managers.
ISMS Standards: Was responsible for maintaining the ISMS standards through out the company and
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ensured that all standard procedures were followed in the environment, created documents and published
in the environment to help people understand the importance of data security and what measures need to
be taken
Backup and Recovery :Solely Prepared and Implemented Back Up, Restoration and Disaster Recovery
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Policies and taking regular Back Up and restoration of data on servers through VERITAS backup tool.
Working with HP Storage Works S1610 autoloader for VERITAS backup exe
Data center and Infrastructure setup – Involved in the build out of a new development center to include
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over 20 servers and more than 300 desktops.
Audit Administration: Monitoring the audit logs and security logs to check unauthorized attempts made
•
to access servers and setting standards to follow in active directory account administration
• Windows 2003 AD Domain Administrator – Create, modify, change and disable user accounts, NTFS
permissions and email accounts, service accounts, SQL Server Service Accounts. Manage and coordinate
bi-monthly server maintenance, patch remediation, security evaluations and software upgrades
Worked on Cisco Routers, switches, involved in upgrading of IOS, configuring vlan and disabling and
•
enabling of ports as an when required. Worked with Service providers for Outages. Configured Routers
for WAN, backing up of IOS before upgrading to latter version of IOS.
• Worked on building RHEL and Sun 9/10 based systems, created user accounts and maintained file
systems
• Responsible for Patch and Package installations for Solaris 9/10 Operating Systems, Installation of third
party applications which include Oracle, Apache Tomcat
• Configuration of database servers like Oracle 9i/10g SQL server 2000/2005 and application servers based
on project requirements and maintenance of the servers by installing patches and updates
Server and Desktop Image Development - Developed images for all servers and various model desktop
•
images in the environment using Symantec ghost and Bart PE tool.
• Worked on Desktop Troubleshooting and applications trouble shooting including various Microsoft
Products
Worked on Remedy Ticketing System to Create Incidents and Change Management
•
Honeywell Inc Feb 06 – May 07
System Administrator Phoenix, AZ
Responsibilities
• Responsible for Installing, Configuring Windows 2000 & 2003 Servers and installing client machines
with 2000/xp
• Successfully maintained Domain Controllers and Global Catalog Servers in this distributed Windows
Server 2003 Enterprise environment
• Worked alongside other Sr. level IT personnel in managing, maintaining, effecting projects, and
troubleshooting all aspects of this Enterprise wide environment and reporting to management
• Account Administration :Responsible for creating user accounts in the active directory disabling user
accounts, granting file and folder structure permissions according to the project structure based on the
work requests
• Configured Servers like AD, DNS, File, Backup and Print Servers in new environment, configured SAS
servers in the windows environment
• Worked on Tech Excel Ticketing system for creating incidents and work requests
• Disk and Log Management : Management and analysis of system logs. Disk administration includes
Compact Partitions & Shares, Disk Quotas, Distributed file System (DFS). Worked on MOM for
monitoring and troubleshooting issues
• Configured Back Up, Restoration and Disaster Recovery Policies and ensured the backups are
successfully completed as per the schedule and ensured the tapes are r onsite and offsite locations
• Configured blackberry desktop manager for blackberry mobile and provided support in backing up and
restoration of information on the device
• Configured and administered Informatica 7.1.4 Server and successfully connected to the client machines
• Generated software inventory reports through SMS and ensured that licenses were not exceeded than the
procured number, also involved in maintaining hardware inventory of servers and other network devices
• Installation of patches and critical updates released by Microsoft which are initially tested and after
successful testing are deployed on all windows servers as required
• Monitored and deployed updates for workstations and servers using WSUS and SMS
Franklin Templeton Technologies August 2004 – Feb 2006
System Engineer San Mateo
Responsibilities
Planning Installation, Administration and troubleshooting of Windows 2000, 2003 and NT Servers,
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Managing HP Proliant ML 370 & HP Proliant DL 360 servers and configuring raid levels and installing
server operating systems.
• Windows 2003 AD Domain Administrator – Create, modify, change and disable user accounts, NTFS
permissions and email accounts. Create and modify AD Domain Group Policies,
• Check and monitor CPU utilization and utilization of available disk space. Work with customers
(Appln. /db team) to resolve space issues. Check that supported applications are up and running properly
Involved in migration of data center and entire IT infrastructure to the new setup including setting up of
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new blade servers and migration of data from old servers to new servers with no down time, involved in
migration of users mailboxes to new blade servers using the Leap frog server
Providing end user assistance in trouble shooting financial related applications desktop related issues web
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browser related issues and outlook issues
Creation of desktop images for various Dell made and HP made pc’s and deploying the image through
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network on the desktops. Used Ghost software for creation of image and Bart PE software for the
deployment of the image through network
Backup Exec 10 – scheduling the backups as per the company policy and ensured the successful
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completion of the backup as per the schedule and successful rotation of tapes to offsite as per the audit
security policy and document the onsite and offsite tape movement. Preservation of the tapes as per the
policy
Responsible for ensuring all the machines in the network are running with updated MacAfee virus
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definitions and ensure the infected systems if any are immediately moved of the network and scan the
system thoroughly for viruses thus ensuring the security in the environment
• Symantec Backup and Recovery 7.0 – Manage and deploy Symantec System recovery on critical servers.
Configure and implement bare-metal restores using System Recovery 7.0 of critical servers being
replaced by new hardware.
Desktop Support Security – Provide all Level IV desktop support for all users and Desktops.
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Troubleshoot hardware, software problems, and network problems, wireless and wired issues, VPN
application issues. Support is provided by multiple means using remote utilities such as VNC and MS
Live Meeting for remote users. Support Development and R&D – Install and configure professional
workstations running SQL Server, Visual Studio, Visual Source Safe and IIS 6.0
Telephone Support – Provide support for telecom in Avaya through Avaya Site Administration by
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providing new extensions configuring mailboxes resetting voicemail passwords and also provided support
for cisco equipment
Provide training, mentoring, consultations, on all matters of technology, best practices, policies,
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procedures to peers and associates
Worked on IBM Manage Now ticketing procedure, creating change requests and working on the tickets
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Amalgamated Software Applications (A.S.A) December 2002 – July 2004
Systems Administrator Hyderabad, India
Responsibilities
• Installation of windows 2000 server operating systems, configuration of active directory and creating new
domain for each site and attaching client machines to the domain.
• Creation of user accounts on the AD and provide folder permissions to the groups as and when required
• Configuration of Oracle 9i server on the 2000 server operating system and ensuring client connectivity
from client machines
Setting up of RAS connection through modem to connect to centralized location and copy the reports
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generated through the oracle database and taking the backup at the centralized location
• Involved in setting up of IT Infrastructure at more than 150 branches located in various cities in India and
established connectivity to the central office for data transfer
Configured and Managed HP PROLIANT ML 150 and ML 350 G3 servers, configured Raid levels and
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Installed Windows 2000 server operating systems
• Corporate ISO Image Engineer – Developed a singe ISO Image for distribution on all hardware platforms
including Compaq Workstations, Compaq Desktops, Compaq Notebooks and all Dell Workstations
Greatly enhancing image build time, deployment time, maintenance and Increased security and stability
across the enterprise.
Desktop Support Analyst - Desktop Support Analyst for over 200 HQ employees, including Corporate
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Senior Staff members, running Windows XP, Windows 2000 and Office XP. Provide trouble shooting
and resolution of over 300 trouble tickets per quarter, ranging from pc hardware and software problems,
network problems, wireless and wired issues, application issues. Support is provided by multiple means
by using remote utilities such as VNC and MS Live Meeting for remote users
Image Production Specialist – Create and distribute standard company NT 4.0, Windows 2000
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Professional Image for over 800 desktop clients. Coordinate with pc vendor ensuring that the latest image
is loaded on all new systems during procurement process as well as working with pc vendor engineers
ensuring software and hardware compatibility updates are planned throughout the contractual period
• Maintenance of Symantec Antivirus server and ensuring all the end user machines are running with the
latest antivirus updates and upgrading the server versions depending on the releases
Qualifications:
B.Tech in C.S.I.T (Computers Science and Information Technology)
Certifications:
Microsoft Certified Professional (MCP)
Microsoft Certified System Administrator (MCSA)
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